We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Mercure Wien Westbahnhof

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Hotel Mercure Wien Westbahnhof
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

873 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Mercure Wien Westbahnhof
See the most recent reviews
Showing 305: English reviews
Mumbai (Bombay), India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 March 2015

Hotel Mercure is just adjacent to the Westbahnhof train and metro station. Infact there are signs atthe station itself showing direction to the Hotel. We stayed for 3 nights. We arrived to Vienna by train and hence very very comfortable transfer. And many snack bars too, for a quick bite. The lobby was big and comfortable, with Wifi available (but... More 

Helpful?
2 Thank Fili-travel
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Fili-travel, thank you very much for your detailed feedback. We are glad to read that you were overall happy with our service, location and breakfast. Unfortunately it seems like you had problems to connect to the wifi in your room. We have extended the network by end of January and normally a connection in all of our bedrooms is... More 

Kuala Lumpur
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 March 2015

We stayed in this hotel from 2-9 March. All the staff are pretty friendly and helpful. Location is quite close to city center, a few stops from Stephenplatz on the U3 Line. The metro station and Westbanhof train stations are just across the road. This makes inter city travel easy. Hotel internet is free and excellent throughout the hotel. The... More 

Helpful?
2 Thank wingman88us
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear wingman88us, thank you for taking the time to tell us about your stay at the Mercure Wien Westbahnhof. Thank you for appreciating the friendliness of our staff and the convenient access to public transport. I am sorry to hear that you were not fully convinced. Maybe we are able to do so next time. We have in nearly all... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2015

I didn't visit this hotel before. it was a good place to be in. close to all transportation options. good food, nice but a bit small rooms. The location is right beside the long Mariahilferstrase shopping street.

Helpful?
1 Thank Oded M
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Oded M, thank you for taking the time and for sharing your experiences in the Mercure Hotel Wien Westbahnhof. We would be glad to welcome you back very soon. With best Regards Christina Bonertz Deputy General Manager More 

Mumbai (Bombay), India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2015 via mobile

The best part of the hotel is its location. It is few steps away from the station. The rooms were a bit small but very spick and span. The internet connectivity in the lobby was not that good. The breakfast menu was bery diverse with lots of choice. Blue cheese with grapes was what i liked the most :)

Helpful?
1 Thank SACTAN
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Sactan, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Cairo, Egypt
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 February 2015

I chose this hotel because I traveled with big luggage and it is next to the train station. I was a bit worried from the older reviews. However, the public areas are now fully renovated, privilege rooms are partially renovated, internet is free and excellent throughout the hotel. Hotel staff are really kind and friendly, especially the front desk staff.... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Arsan
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Arsan, first of all I would like to thank you for staying with us and for taking the time to comment your stay at the Mercure Wien Westbahnhof. I am glad to read that you have been overall happy with your choice. Thank you as well for letting as know where we could still improve. I assure you that... More 

Watford, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2015 via mobile

Another business trip and another "chain" hotel which badly needs upgrading. Usual stuff, bright and fancy bar, marble reception but go to your room and same old and run down rubbish. Spend money on your rooms and you just might get me coming back. Location was great though as it's next to the main station and getting around Vienna was... More 

Helpful?
Thank harry c
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Harry C, thank you very much for taking the time to review your stay in our hotel. We are glad to read that your were enjoying the location of the Mercure Wien Westbahnhof. Unfortunately we had to note that we could not fully meet your expectation in regards of the hotel rooms. We will note all your needs for... More 

Chichester, United Kingdom
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 February 2015

Took my wife to see Lionel Ritchie at the Stadhalle for Valentines and spent 2 nights here. Hotel and tickets were organised by Event Travel. I am shamelessly name-dropping as it is so rare to get excellent and hassle-free service from both promoters and providers. The hotel is a 2 minute walk from the station. Our room was first class.... More 

Helpful?
2 Thank Rob F
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Rob F, Thank you for your feedback on your stay at the Mercure Wien Westbahnhof. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. I hope that we may welcome you again soon. With best Regards Christina Bonertz Deputy General Manager More 

Rijeka, Croatia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2015

This Mercure has great prices, it is very clean and it it situated perfectly close to the Stadthalle concert hall and the Westbahnhof train and metro station. One thing that I also like is the underground garage accessible with the elevator although at 15 Euros per night it is slightly pricy. The lobby, restaurant, cafe and the reception area is... More 

Review collected in partnership with Mercure Hotels

Helpful?
2 Thank Raul_P123
Christina B, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Raul_P123, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive such a positive feedback. I will share your comments with our Front office manager and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff... More 

367 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (320)
Viewed
Hotel & Grounds (53)
Viewed
Room/Suite (69)
Viewed
Business Centre/Function Rooms (1)
Viewed
Bathroom (33)
Viewed
Dining (8)
Viewed
View from Room (23)
Viewed
Family/Play Areas (4)
Viewed
Other (129)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Room/Suite (16)
Viewed
Hotel & Grounds (5)
Viewed
Dining (4)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Vienna hotels
Mariahilf
Hotel ibis Wien Mariahilf
Neubau
InterCityHotel Vienna
InterCityHotel Vienna
#141 of 366 in Vienna
549 reviews
Mariahilf
Leonardo Hotel Vienna
Leonardo Hotel Vienna
#157 of 366 in Vienna
918 reviews
Show Prices
Show Prices
Show Prices
Leopoldstadt
Mercure Wien City
Mercure Wien City
#140 of 366 in Vienna
887 reviews
Neubau
Fleming's Hotel Wien-Westbahnhof
Neubau
Hotel Furstenhof
Hotel Furstenhof
#190 of 366 in Vienna
188 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 

Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Region: Austria > Vienna Region > Vienna
Price Range: €56 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Priceline, Travelocity, Booking.com and ACCOR so you can book your Hotel Mercure Wien Westbahnhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#110 Luxury Hotel in Vienna
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Wien Westbahnhof staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Hotel Mercure Wien Westbahnhof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back are quieter”
 of 5 bubbles Pigsfoot, 11 Nov 2016 | Read review
“Any room that faces the street is good. If the lift doesn't work get a ground floor room.”
  • The room was clean and comfortable.
 of 5 bubbles Eddie2891951, 6 Aug 2016 | Read review
“we do's not recmond this hotel.”
 of 5 bubbles meridilliclub, 17 Jun 2016 | Read review
“the rooms whose Windows are on the metro station side are very noisy”
 of 5 bubbles francydt, 9 Jun 2016 | Read review
“Corner room, away from the elevator.”
 of 5 bubbles 744nguyend, 1 Jun 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay