NH WIEN CITY

Travel safe during COVID-19

What you can expect during your stay

All linens sanitised in high-temperature wash
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitiser available to guests & staff
Stay-at-home policy for staff with symptoms
Regularly sanitised high-traffic areas

Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from NH Wien City

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About

4.0

Very good

1,645 reviews

#101 of 393 in Vienna

Location

Cleanliness

Service

Value

Travellers' Choice

GreenLeaders Silver level

NH Wien City is the perfect place to enjoy your stay right next to the historical center of Vienna, by the city's main shopping areas and countless other attractions and conveniences.

Property amenities

Parking

Free High Speed Internet (WiFi)

Fitness Centre with Gym / Workout Room

Breakfast buffet

Pets Allowed ( Dog / Pet Friendly )

Business Centre with Internet Access

Conference facilities

Baggage storage

Wifi

Sauna

Concierge

24-hour front desk

Dry cleaning

Laundry service

Room features

Safe

Flatscreen TV

Room types

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Mid-range

Centrally Located

Languages Spoken

English, German

Hotel links

Visit hotel website

Special Offer:GET EXTRA BENEFITS!

Hotel deals

Location

Full view

100Great for walkers

Grade: 100 out of 100

255Restaurantswithin 0.5 km

75Attractionswithin 0.5 km

Contact

Mariahilfer Strasse 32-34, Vienna 1070 Austria

Name/address in local language

Getting there

Vienna Intl Airport19 kmSee all flights

Ivanka Airport64 kmSee all flights

NeubaugasseVienna U-Bahn5 min

MuseumsquartierVienna U-Bahn7 min

Car HireSee all Vienna car hire

See all nearby hotels

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Nearby attractions

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Le Bar

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1645Reviews21Q+A76Room tips

Reviews

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Benjamin Averyd wrote a review Apr 2022

Stockholm, Sweden1 contribution

Stay away from room 419, that room is cursed.

I stayed at room 419 for three nights. My experience living in this perticular hotel room was everything except fun. I Can't talk for other hotel rooms, but I expect it's the same standard for the rest of the hotel rooms. None of the hotel rooms are directly linked to the hotel reception. The reception is in another building. My room didn't Have any Air Conditioning, when I went to talk to the receptionist, he was very well aware of this issue which makes me think this was just not an problem for my room, but the rest of the hotel rooms as well. The solution... An old ventilator was installed. I had to keep it on 24/7 in order to have an convenient and satisfying temperature in the room. If the ventilator was turned off for just 5 minutes, the room would be terribly hot. One of the bed lamps was somehow linked to the "big lamps" in the room. If the bed lamp was turned on, the big lamps was turned on. If the bed lamp was turned of, the big lamps was turned of. I don't know what school that electritian went too, LOL. The lamp in the fridge in the hotel room didn't work. One power outlet in the room didn't work. I specifically booked for twin beds, Not double bed. I specifically asked for the beds to be seperated. I got an double bed eitherway. Half working Wifi. The hotel has one wifi for all the guests and one premium version. I myself think that if you book an 4 star hotel for 100 euro per night. You expect a decent wifi, so you can look at social media and well netflix considering no smart Tv is installed and all the channels on the tv is in german :(, not so fun for tourists not speaking german. Bad walls. If people were moving or speaking in the corridor, you could clearly hear it all. Bad room service. The room service was not regular, one day the housekeeper could come at 10am, an other they could come at 6pm. Dust under the bed was not cleaned. I know this because me and my business partner separated the beds. Since that is what i asked for to begin with. The view is nothing to speak off, you are staring at a brick wall. But i guess that's the price you have to pay in order to live so close to the inner city. Be very careful with your keycard. Make sure not to keep it in the same pocket you have the rest of your stuff. Since the keycard doesn't work if it's next to electronics, like your phone and airpods. Just incredible. I never ate the hotel breakfeast, so I can't tell how it tastes. But the costs for one adult was 19,90 euro. The hotel is surrounded by shops, cafes and restaurants that ask for way less. I don't care if it's a buffe or not, that's a lot of money. And why should you as a tourist eat the hotels breakfeast that is more expensive and not experience many of the austrian, turkish and other restaurants/ cafes in your area? It's just a bad bussiness model for the hotel. I am not an perticular petty person and I am not writing this to give the hotel a bad rep. I want this hotel to improve. Since I love this city and I will return to experience the city again. As for the hotel, it actually lives up to it's name, it is direclty placed in the biggest and main shopping street in vienna. In that regard it is very close to cafes/ restaurants/ shops. And in a walking distance to many of the cultural buildings that is so prevelent for this beautiful city.…

Date of stay: April 2022

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Response from Nicola Hamel, Inhaber at NH Wien City

Responded 1 week ago

Dear BenjaminA8686, We want to thank you very much for having chosen our hotel for your stay in Vienna. Unfortunately we have to learn that we were not able to convince you of our hotel and service offer this time for which we are feeling very sorry for! First of all please allow us to correct you as all building sectors are connected within the building with the reception area. The sector your assigned room was located is as well reachable directly via and opposite of the side-entrance of the lobby area and this option is the easiest and fastest way to reach the hotel rooms in this sector. Another possibility would be within the building via the lifts next to reception and next to the breakfast area. Please be kindly informed that all of our rooms are equipped with an A/C system but the activation of it is linked to the outside temperature. The season during your time of travel was marked by sunny afternoons (which - depending on the room location - might led to a warmer hotel room) but not with a high enough outside-temperature to reach an automatic activation of the A/C. During this time, in which some rooms might be warmer than others, we are offering fans to provide an alternative solution for our guests to provide the best possible comfort during the "transition phase". In regard to the room service, please accept our sincerest apology for the weak cleaning service you had to detect during your stay and please rest ensured that the described circumstances will be discussed with the particular department to avoid such a situation in the future as it does not comply with our high service and cleanliness standards. Please be as well kindly informed that the daily cleaning service is provided during our service hours and please do not hesitate to contact us directly during your stay in case you want to request it for a certain time frame. It will be our pleasure to fulfill your request as best as possible. As well we are feeling very sorry for the weak WIFI connection you had to face and we do understand your frustration about it. Please be kindly informed that we are available 24/7 and please do not hesitate to get in contact with us directly to give us the chance to have a closer look onto the situation and to provide you an immediate solution (e.g. getting in contact with the local provider to detect the reason for the occurred circumstances or offering another room if the reason is caused by a local inadequacy). As well we want to kindly inform you that a requested bedding type is available upon availability and although we are doing our best to fulfill all wishes in advance it might be that a certain bedding type is not available during your time of arrival unfortunately, for which we kindly ask for your understanding. It is a pity that you did not give our comprehensive breakfast offer, for which we receive a commendatory feedback in general, a chance during your stay. Indeed, the breakfast was offered for the price of EUR 19,90 during your stay but please be kindly reminded that we are offering a fully equipped breakfast buffet with varied sorts of bread, rolls, sweets, cheese & cold cuts, salads and warm items which is hardly to compare with the mentioned breakfast offers in the local neighborhood. All in all we have to admit that we do understand your criticism for certain points and please rest ensured that we will use your feedback for what it is supposed to be - to learn from mistakes that have happened and for which we are feeling sorry for as well! It would be our pleasure to welcome you once again and to proof you that we are able to provide you the kind of service you are expecting and might expect from us. With best regards,

Adrian wrote a review Jul 2021

Bucharest, Romania17 contributions24 helpful votes

Hotel's Favourite

Very good location

Excellent position of the hotel for shopping, nice, large and clean room, with a parking garage also. Overall a very good option for a few days. The staff was quiet ok and provide all information you need.

Date of stay: July 2021

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Response from Stefanie Pravida, Sonstige at NH Wien City

Responded 22 Sep 2021

Dear poate1975, thank you very much for taking your time to provide feedback. I am delighted you had a great stay with us. Looking forward to be your host in the future, I wish you all the best, Stefanie Pravida Front Office Manager

Biranit Meltzer wrote a review Apr 2022

Be'er Ya'akov, Israel1 contribution

Don't think twice!

We stayedfor 5 nights . It is close enough to Stephenplatz (old city), and in the center of major shops. 3 minutes fromthe museums. Just next to a U3. The bedroom was big and comfortable. It was very clean, and our room was cleamed everyday, with new towls. Breakfast was the best meal of the day! Service was polite and caring...everybody did their best and succeeded to be helpful. It was a wonderful stay!!!! 10/10

Date of stay: April 2022Trip type: Travelled

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Response from Nicola Hamel, Inhaber at NH Wien City

Responded 2 weeks ago

Dear Guest, We are very proud about your commendatory feedback and it means a lot to us having provided you a perfect stay experience during your time at the NH Wien City! Thank you as well for sharing your gained impressions with other travelers around the world! We are looking forward to welcoming you (soon) again and remain with best regards, Your NH Wien City Team

Excursion21681038627 wrote a review Apr 2022

1 contribution1 helpful vote

The best hotel in Vienne

Very nice hotel. Excellent and central location with direct access to the subway. Very clean and tidy. Huge rooms. We took a family room which was a huge room. A bit outdated. Very nice staff. Excellent and delicious breakfast. Airport shuttle service to and from the hotel

Review collected in partnership with NH Hotels

Date of stay: April 2022

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Response from Nicola Hamel, Inhaber at NH Wien City

Responded 3 weeks ago

Dear Guest, Thank you so much for your nice feedback and your commendatory words about the received hospitality service which make us very proud. We are glad to read that you enjoyed your stay at the NH Wien City and it would be a pleasure to welcome you (soon) again. With best regards,

Iziiris220471 wrote a review Mar 2022

Ramat Hasharon, Israel47 contributions47 helpful votes

where to stay for a perfect visit in Vienne

service, location, comfortable rooms, reasonable price, good value for money... my third stay in this hotel, so I highly recommend it. Service is always kind and efficiant, you get great rooms and you feel safe. super clean !! as well.

Review collected in partnership with NH Hotels

Date of stay: March 2022

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Response from Nicola Hamel, Inhaber at NH Wien City

Responded 22 Mar 2022

Dear Iziiris, Thank you so much for your wonderful and commendatory words, which mean a lot to us and thank you as well for sharing your gained impressions with other travelers around the world. It makes us very proud having provided you another perfect stay at the NH Wien City and we are already looking forward to welcoming you (hopefully soon) again. With best regards,

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