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Mercure Hotel Raphael Wien

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Wallgasse 23, Vienna 1060 Austria
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US$91
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Traveller (199)
Room & Suite (85)
Dining (29)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 28/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Raphael Wien
Updated 28/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#122 of 393 in Vienna
Location
Cleanliness
Service
Value
Travellers' Choice
The newly renovated Raphael Hotel Vienna perfectly located opposite to Raimund Theatre, Only a 5 minute walk from Vienna's biggest shopping street Mariahilfer Straße. You can reach the historic city center as well as all major attractions like St. Stephen's Cathedral, the State Opera, the Hofburg (Imperial Palace) or the famous ,,Naschmarkt" just after a few minutes subway ride. The 78 contemporarily designed and elegantly furnished rooms in three categories offer a wide working desk, an air-conditioning, complimentary coffee and tea making facilities, Wi-Fi, USB sockets, minibar, safe, flat screen TV's offering a variety of cable and satellite channels. Bathrooms are equipped with a hair dryer. The perfect location for business and leisure travellers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Sauna
Breakfast buffet
Children's television networks
Meeting rooms
Spa
Baggage storage
Car park
Wifi
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Minibar
Flatscreen TV
Bath / shower
Seating area
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Russian, German, Hungarian and 3 more

Location

Full view
91Great for walkers
Grade: 91 out of 100
72Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
589Reviews22Q+A20Room tips
Traveller rating
  • 253
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Most Recent
Ashutosh S wrote a review 5 May
Northampton, United Kingdom3 contributions1 helpful vote
I was to be at this property for 2 days on the 08/05 &09/05 2022 , because of a sudden change in my work schedule I cancelled the reservation today , this is more than 48 hours before arrival , and I am told that I will get back nothing .I contacted the hotel directly ,Paul Schwertner the operations manager responded to my e mail . He was prompt in responding but didn't offer any help or resolution citing company policy .A classic example of corporate greed and stupidity ,I hope we have another pandemic soon and these companies come to there knees.I hold nothing against the operations manager as I understand he is merely following policy , but what a moronic way of looking at a genuine problem .
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Date of stay: May 2022
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Rūta S wrote a review Feb 2022
Vilnius, Lithuania11 contributions5 helpful votes
It is not the first time I stayed in Mercure hotel and I know the quality of them, therefore I chose this one for my trip to Vienna. I can honestly tell that it satisfied all my expectations. Room was clean, about staff cannot tell a lot, because comunicated only upon check in and check out, but was ok, had no problems comunicating in english. Minus maybe location a bit further from city center than I have expected..
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Date of stay: September 2021Trip type: Travelled
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded 24 Feb 2022
Dear Ruta_Stro, thank you very much for your loyalty to our house and your kind words. We are very pleased to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. See you soon in beautiful Vienna. Kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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Anamaria N wrote a review Aug 2021
Bucharest, Romania13 contributions1 helpful vote
The hotel is not bad, but it is understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any more etc). No variety in food (one omlette and one side of something with meat was the only choice for hot dishes. When you were lucky to find them. Had to wait for 20 minutes to get a table cleaned more than once (after we had to chase an employee and beg him to clean a table. It was only one who cooked, served, cleaned etc so If you wanted a clean table, that meant the croissants would be black and burned when she got to it). When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience we ever had in a 4 star hotel. We would never stay here again and are seriously considering any future Mercure experience.
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Date of stay: August 2021Trip type: Travelled
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded 27 Aug 2021
Dear 971lanamarian, we would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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ANGELO V wrote a review Aug 2021
Milan, Italy1614 contributions295 helpful votes
I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
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Location
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1 Helpful vote
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Krystian wrote a review Aug 2021
Lodz, Poland29 contributions44 helpful votes
Very good location, 10 minutes walk from Westbanhof station, to which you may take direct transport by bus from the airport (euro 8 one way). To Schonbrunn - 15-20 minutes walk, to core city centre - 15-20 minutes walk as well. Thanks to this location, no need to use public transport or taxi/ Uber. Except visit in Prater which is relatively far away from the hotel. Neighborhood is very quite and calm. Hospitality of the staff is great. Rooms are very clean. Breakfast is also nice, includes also some Austrian specifics such as Sacher tort.
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Date of stay: August 2021Trip type: Travelled
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded 10 Aug 2021
Dear Krystian S, thank you very much for the high score, we are really appreciated about it. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope, we will have the opportunity to welcome you back in our Hotel in the future! See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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monicavasile wrote a review Jul 2021
Vaslui, Romania9 contributions7 helpful votes
The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
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Dylan15046 wrote a review Jul 2021
North Lawrence, New York90 contributions176 helpful votes
We just spent four nights here. Our first trip to Europe after the Austrians let us in. Look, this virus insanity has been hard on us all. Everything about this hotel was great. The staff was lovely and the room was great and the air conditioning was sturdy. Everyone was nice to us and we loved the neighborhood. There are little cafes and restaurants all over the place. And they are good. You may think that staying over near the Westbahnhof is a bit out of things. No, it is not. First of all, you can walk over to the old city in about a half hour, just follow the famous Mariahilferstrasse, shopping street. But if you don't want to do that, you can take the U-bahn (metro) and be there in just a few minutes. There is a Lidl grocery store on the next block south and you can buy all your water and wine there. There was a little fridge in the room for the white wine. We really loved the place and the very nice girl who worked in the afternoons was a joy. Thanks, Raphael, for a lovely stay.
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Date of stay: July 2021
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1 Helpful vote
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Soehail Braakman wrote a review Nov 2020
London, United Kingdom664 contributions313 helpful votes
I stayed here over night and i am not sure about the place actually to be honest. What i like was that the price (52 EUR in November) which is not bad, but the hotel room on itself seemed quite dated and actually felt like it was still coming from the 70s. The reception area definitily needs a more welcoming atmosphere, trough the breakfast was not included because of the COVID restrictions. The location, not quite sure, not far from westbahnhof but still 2 changes to the centre, felt still a bit far away with an highway. not sure if i would stay here again
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Date of stay: November 2020
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Trip type: Travelled
2 Helpful votes
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded 11 Dec 2020
Dear soehail, thank you so much for your review of our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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ANGELO V wrote a review Aug 2020
Milan, Italy1614 contributions295 helpful votes
Mercure Hotel Raphael is conveniently located, and it is easily reachable by public transportation (U6 station Gumpendorfer Strasse, or U3-U6 station Westbahnhof, where also the bus from Vienna airport stops). I had a very good room on the 6th floor, well furnished and with a very comfortable bed. The bathroom was good, too. Cleanliness was very good, air conditioning worked perfectly and was not noisy. Insulation from outside noise was not perfect, but the side street where the hotel is located was very quiet, so there were no problems getting a good sleep. Staff was very, very friendly and helpful, and breakfast was very good, with many choices available.
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Date of stay: August 2020
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1 Helpful vote
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Valentine S wrote a review Aug 2020
Opéra / Bourse, France20 contributions11 helpful votes
The interior decoration of the hotel is very nice, in accordance with the photos. Our room was of good size, very clean, white and beautiful. Pillows a little soft but that's a detail. The staff at the reception was very friendly and smiling. The only downside was that it was not very central but well connected by metro. We had a very good time in this hotel and we will probably come back.
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Date of stay: August 2020
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2 Helpful votes
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PRICE RANGE
US$74 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden tulip wien city hotel vienna, golden tulip hotel vienna, golden tulip vienna, vienna golden tulip
FORMERLY KNOWN AS
Hotel Das President Wien
LOCATION
AustriaVienna RegionViennaMariahilf
NUMBER OF ROOMS
78
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Frequently Asked Questions about Mercure Hotel Raphael Wien
Which popular attractions are close to Mercure Hotel Raphael Wien?
Nearby attractions include Travel Shack Vienna (0.1 km), Raimund Theater (0.02 km), and Chupitos Bar (0.2 km).
What are some of the property amenities at Mercure Hotel Raphael Wien?
Some of the more popular amenities offered include free wifi, a spa, and breakfast buffet.
Which room amenities are available at Mercure Hotel Raphael Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Mercure Hotel Raphael Wien?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Raphael Wien?
Conveniently located restaurants include Bauernbraeu, AROI THAI Restaurant, and Mozart's Restaurant.
Are there opportunities to exercise at Mercure Hotel Raphael Wien?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Raphael Wien?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Hotel Raphael Wien?
The staff speaks multiple languages, including English, German, Russian, Thai, Polish, Hungarian, and Ukrainian.
Are there any historical sites close to Mercure Hotel Raphael Wien?
Many travellers enjoy visiting Belvedere Museum (3.1 km), Ringstrasse (2.7 km), and Imperial Crypt (2.7 km).