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Graben Hotel

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Traveller (234)
Room & Suite (165)
Dining (95)
Overview
  • Excellent35%
  • Very good49%
  • Average10%
  • Poor3%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Concierge
4 Star accommodation
All hotel details
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Rooms
4 Sep5 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (777)
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407 results
Traveller rating
151
181
39
16
20
Traveller type
Time of year
LanguageEnglish
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151
181
39
16
20
Show reviews that mention
All reviewsperfect locationattached restaurantside streetstephens cathedralriding schoolbest featurethe heart of the citysmall hotelbreakfast stafffirst floorbit datedhotel roomwithin walking distancecharming hotelold citybed was comfortableopera house
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1 - 5 of 407 reviews
Reviewed 3 days ago

Beware! In January I booked and paid for four nights in April in this hotel. I chose it because it is very central and we could walk to everything we had booked.. Upon arrival we were told there was no room and were offered a...More

Thank sandpit70
Reviewed 1 week ago

The best thing about this hotel is the fabulous central location just near Stephansplatz. So easy to get to from the airport by train and then underground to Stephansplatz which is literally just round the corner. Plenty of bars & restaurants very close. Great aircon....More

Thank Janet O
Response from FamilieKremslehner, Manager at Graben HotelResponded 6 days ago

Dear Guest, we really appreciate you taking the time to send valuable comments about your stay at our Graben Hotel, especially for mentioning our great customer service and we are really sorry to hear, that not all our services exceed your expectations. With each guest...More

Reviewed 4 weeks ago via mobile

Fantastic value in a hotel & such a central location! The rooms were basic but clean & comfortable with a modern bathroom with shower. The breakfast in the morning was a bonus & the bonus of walking out of your hotel into Stephenplatz was amazing.

Thank jad745
Response from FamilieKremslehner, Manager at Graben HotelResponded 4 weeks ago

Dear Guest, thank you so much for your feedback on tripadvisor, we appreciate all your comments that will certainly encourage other readers to stay with us! Looking forward to your soon return visit. The Kremslehner family on behalf of the Graben Hotel Team

Reviewed 5 weeks ago

We've stayed here in May via British Airways tours. The hotel was in the city centre of Graben very close to underground train and to all sight seeing you will be interested to visit. The rooms were small,oudated and still using keys like your home...More

Thank Rom F
Response from FamilieKremslehner, Direktionsassistenz at Graben HotelResponded 3 weeks ago

Dear Guest, First of all I would like to thank you very much for taking the time and posting a review of your last stay. We are terribly sorry to hear, that you did not like the room, you were assigned to. Unfortunately you did...More

Reviewed 5 July 2018 via mobile

Got there and the reception said their reservation department made a “human mistake” overbooking the Graben Hotel and threw me to their sister hotel Regina in a very far location by paying taxi gave me a Vienna ticket for transportation. Scam.More

Thank Elan L
Response from FamilieKremslehner, Manager at Graben HotelResponded 12 July 2018

Dear Guest, thank you very much for taking the time and inform us about the complaint of your stay! We had a total overbook in our Graben hotel, due to a mistake, which has been made at our reservation department. We had to relocate many...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Breakfast included
Room Service
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Pets Allowed ( Dog / Pet Friendly )
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Details
Price range
US$134 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Luxury Hotel in Vienna
#74 Romantic Hotel in Vienna
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$134 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Luxury Hotel in Vienna
#74 Romantic Hotel in Vienna
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (234)
Room & Suite (165)
Dining (95)
Business Centre & Event Rooms (2)
Nearby
Inner City
In Vienna's best-known district, pedestrian boulevards
Kärntner Strasse and Graben connect you with landmarks
such as the Wiener Staatsoper (Vienna State Opera),
Vienna’s iconic Stephansdom (St. Stephen’s Cathedral)
and the vast compound of Hofburg, the Habsburgs’
former Imperial Palace. Peek down side streets such as
Annagasse and Weihburggasse, and Graben’s Seilergasse
and Habsburggasse, to get a feel for the centre. The
...More
Questions & Answers
Ask a question
Nancy S
8 July 2018|
AnswerShow all 2 answers
Response from raymond b | Reviewed this property |
Sorry I don’t know as we traveled by taxi.
0
Votes
Nancy S
8 July 2018|
AnswerShow all 2 answers
Response from Dan P | Reviewed this property |
The hotel is offering a valet parking service for €35 per day. Someone picks up you car and takes it to parking. The hotel is on a pedestrian only zone, no access with the car.
1
Vote
NC_mQk
17 April 2018|
AnswerShow all 2 answers
Response from 763Kiwi_traveller007 | Reviewed this property |
Hi, Indeed but the fridge is small. It’s a great location for walking around the old city. Regards Paul
1
Vote
Room Tips
"Find another hotel"
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"Away from the street can be a noisy with the windows open."
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"We asked for a quiet room and got one."
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"I don't think it has any rooms with good views due to it's location."
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