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All reviewsperfect locationattached restaurantside streetstephens cathedralriding schoolbest featurethe heart of the citysmall hotelbreakfast stafffirst floorbit datedhotel roomwithin walking distancecharming hotelold citybed was comfortableopera house
Beware! In January I booked and paid for four nights in April in this hotel. I chose it because it is very central and we could walk to everything we had booked.. Upon arrival we were told there was no room and were offered a...More
The best thing about this hotel is the fabulous central location just near Stephansplatz. So easy to get to from the airport by train and then underground to Stephansplatz which is literally just round the corner. Plenty of bars & restaurants very close. Great aircon....More
Thank Janet O
Response from FamilieKremslehner, Manager at Graben HotelResponded 6 days ago
we really appreciate you taking the time to send valuable comments about your stay at our Graben Hotel, especially for mentioning our great customer service and we are really sorry to hear, that not all our services exceed your expectations. With each guest...More
Fantastic value in a hotel & such a central location! The rooms were basic but clean & comfortable with a modern bathroom with shower. The breakfast in the morning was a bonus & the bonus of walking out of your hotel into Stephenplatz was amazing.
Response from FamilieKremslehner, Manager at Graben HotelResponded 4 weeks ago
thank you so much for your feedback on tripadvisor, we appreciate all your comments that will certainly encourage other readers to stay with us!
Looking forward to your soon return visit.
The Kremslehner family on behalf of the Graben Hotel Team
We've stayed here in May via British Airways tours.
The hotel was in the city centre of Graben very close to underground train and to all sight seeing you will be interested to visit.
The rooms were small,oudated and still using keys like your home...More
Thank Rom F
Response from FamilieKremslehner, Direktionsassistenz at Graben HotelResponded 3 weeks ago
First of all I would like to thank you very much for taking the time and posting a review of your last stay.
We are terribly sorry to hear, that you did not like the room, you were assigned to. Unfortunately you did...More
Got there and the reception said their reservation department made a “human mistake” overbooking the Graben Hotel and threw me to their sister hotel Regina in a very far location by paying taxi gave me a Vienna ticket for transportation. Scam.More
Thank Elan L
Response from FamilieKremslehner, Manager at Graben HotelResponded 12 July 2018
thank you very much for taking the time and inform us about the complaint of your stay!
We had a total overbook in our Graben hotel, due to a mistake, which has been made at our reservation department. We had to relocate many...More
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the centre. The
Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.