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BEST WESTERN PREMIER Kaiserhof Wien

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1,519 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Galway, Ireland
Reviewed 7 January 2015

I stayed here as it said it was close to main areas of Vienna and it was not wrong. At first it is off a side street and if you arrive by taxi(which I did) it can be a little deceiving but once inside and settled it turned out to be a great spot . Just a few min walk...

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Thank stuart f
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and would be happy to welcome you back again at the KAISERHOF Wien. Kind regards yours KAISERHOF Team

Parma, Italy
Reviewed 6 January 2015

Elegant and comfortable hotel near the Staatsoper. The staff is friendly and the rooms are nice and quiet. Excellent breakfast with plenty of choice. Good free wi-fi with a single code valid for three devices. We will definitely return the next time we are in Vienna.

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2Thank Piri66
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team

Dubai, United Arab Emirates
Reviewed 6 January 2015

Great location, next to ski hire, lift and home run, short walk to town centre and other restaurants - plentiful/friendly/helpful staff - great food (breakfast/dinner with half board) - excellent clean rooms.

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Thank Daviesonthego
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you for taking time to comment your stay but probably there was a mistake - could it be that you`ve stayed in the BEST WESTERN PREMIER Kaiserhof Kitzbühel (Tirol), because there is no skiing area in Vienna. Kind regards yours KAISERHOF Wien Team

Herts, UK
Reviewed 30 December 2014

We stayed at this hotel two years ago as a couple, but have just returned this Xmas with family, including teenage children. The hotel has not changed in any way at all. It remains comfortable, welcoming, spotlessly clean and everything you could wish for as a home away from home. The rooms are warm, but with individual controls, so you...

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1Thank otl
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team

Lancaster
Reviewed 30 December 2014

Stayed at this hotel late November 2014 with five friends celebrating a 'special' birthday of one of our party party. Nothing was too much trouble for the staff on reception, dining areas and maid service. The bar staff were particularly nice and helpful ... guiding us to a very nice choice of wine!! Rooms clean and spacious. All areas of...

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2Thank ChrissyLancashire
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Tilting Teapots: TEEHAUS RONNEFELDT, info@ronnefeldt.de Kind regards yours KAISERHOF Team

Howlong, Australia
Reviewed 29 December 2014

Our stay at this hotel was superb. The location next to the city is fantastic and I highly recommend it. The ability to walk to most of the major attractions in the city really made it a pleasure to be there. The breakfast was fantastic and the service from the staff went beyond most hotels. It is certainly a gem...

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Thank David H
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team

Reviewed 29 December 2014

very good location near nachmarkt the museum quarter ant the old city. rooms are very comfortable, and we have been upgraded free of charge to our request. breakfast is very good an the stuff and service are excellent.

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Thank Rsmr
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team

Miami, Florida
Reviewed 25 December 2014 via mobile

We just checked in a couple of hours ago but I already love it! Great customer service!!! Very detail-oriented!! We had slippers, chocolates and a basket of cookies for Christmas waiting in the room! And as if it wasn't enough, we left the room to go have dinner and when we came back, the staff had very nice recommendations from...

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Thank dandanbsb
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team

Chertsey, United Kingdom
Reviewed 23 December 2014

We stayed at this hotel for a 2 night break pre-christmas break. The hotel is lovely, clean and in a quiet side road. We found the staff to be friendly, professional and helpful. Although maybe they could do with more than one member of staff on the bar of an evening. Although the bar was not overly busy, they were...

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1Thank SandraF5
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. Concerning the heating in the room – the temperature could be set 2 degrees up and down directly in the room. If...

London, United Kingdom
Reviewed 22 December 2014

I had great expectations from this hotel when I read reviews on Tripadvisor and booked it for 3 nights, but guess I did not come back fully satisfied. First, the positives: a beautiful hotel with a great location, good facilities (room service was a big plus), and a good breakfast spread. Also, it was my daughters 2nd birthday and I...

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4Thank Anonymousmoron
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, Thank you for completing the survey regarding your recent stay at the BEST WESTERN PREMIER Kaiserhof Wien. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better...

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Free Breakfast
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. BEST WESTERN PREMIER Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: €130 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#4 Romantic Hotel in Vienna
#4 Spa Hotel in Vienna
#7 Family Hotel in Vienna
#7 Luxury Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PREMIER Kaiserhof Wien staff and other travellers.
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Questions? Get answers from BEST WESTERN PREMIER Kaiserhof Wien staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in an allergy free room on the first floor which was facing into a courtyard-like area.”
 of 5 bubbles Siroka, 23 Nov 2016 | Read review
“Ask for the room away from the noisy lifts.”
 of 5 bubbles LisaF53, 8 Nov 2016 | Read review
“Would think anywhere in this hotel will be great.”
 of 5 bubbles johnbg84, 6 Nov 2016 | Read review
“Take the room on the 6th floor - they are quite spacious”
 of 5 bubbles kuks393, 2 Nov 2016 | Read review
“Go for the more spacious type of rooms, like the business room.”
 of 5 bubbles Pensionado, 28 Oct 2016 | Read review
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