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Best Western Premier Kaiserhof Wien

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1,629 Reviews from our TripAdvisor Community

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Showing 1,062: English reviews
Florida
Reviewed 2 August 2015

I booked this hotel for a two night stay because I am a member of Best Western's Loyalty program. Everything about the stay was great!! 1. The cost of the stay was very reasonable! I recommend the double standard - some rooms are bigger but not necessarily better. 2. The staff were SO friendly and helpful. Thanks to Lila who...

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1Thank SportPsychDoc
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Hello from Vienna, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Concerning the Wi-Fi - unfortunately we had dificulties with the Wi-Fi, we fixed the problems, but during peak-season in summer,...

Copenhagen, Denmark
Reviewed 2 August 2015 via mobile

Pros: - Classic decoration in rooms and commonareas. - Helpful staff. - Excellent breakfast with enormous selection and effective waiters. - Everything looked new and well taken care of. - Free bottle of water on arrival and tea/coffee in the rooms. - Very sweet housekeeping. - Your car is taken care of upon arrival so you don't have to drive...

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Thank Ane B
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Ane, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Concerning the rooms - we do offer 12 different types of rooms at the KAISERHOF starting with 14m2 up to 65m2...the...

KINGSTON
Reviewed 31 July 2015

Excellent staff, food and rooms. Location about a 10 min or less walk from the Opera. Perfect location, beautiful hotel, loved the champagne with breakfast! If I ever return to Vienna I will definitely stay here again.

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Thank Brenda M
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Brenda, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Santa Fe, New Mexico
Reviewed 27 July 2015

My wife and I stayed here recently while visiting friends in Austria. We chose the hotel because it was close to, but not in city center, on a quiet side street. The location couldn't have been better for our needs (proximity and quiet). The staff were all extremely courteous and generous in their response to our needs. The front desk...

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Thank heyU7
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

West Richland, Washington
Reviewed 27 July 2015

We spent 8 nights here. Our room was very nice, staff was exceptionally attentive and friendly. Only two blocks to the Naschmarkt. Lots of shopping and site seeing. Buffet breakfast was fantastic. Our flight home left very early in the morning and the hotel provides a box breakfast for to take with you to help start your day. Highly recommend...

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Thank FromWest
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Sydney, Australia
Reviewed 24 July 2015

While only staying two nights on this occasion, whenever we're lucky enough to revisit Vienna we'll be back. The hotel had everything; very friendly helpful staff, a beautiful romantic room, delicious breakfast and it was very well located enabling us to do everything we planned with great ease.

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2Thank Michcav
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Reviewed 24 July 2015 via mobile

First we got a nice present as we were upgraded to the Amiral suite. Gorgeous. Welcomed by Vienna mineral water which was more than helpful with 37 deg outside. Well placed (10min walk from the center). Staff was nice and helpful with a nice touch of French (our native language). Very nice breakfast buffet. Enjoyable.

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Thank ScreenPat
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Bonjour, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Sydney, Australia
Reviewed 23 July 2015

My wife and I along with another couple stayed at this Hotel in June whilst on our European vacation. The Hotel is centrally located, just a short ten minute walk to the center of town and all the main shopping. The staff were terrific, friendly and always willing to offer assistance or advice. Nothing was too much trouble for them....

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1Thank baldijd
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Houston, TX
Reviewed 21 July 2015

We spend 3 nights at the BW Premier Kaiserhof, we were surprised with a great upgrade to the Honeymoon Suite. The whole staff was very friendly and helpful, Corinne from the Front Desk wrote a personel note to welcome us and gave suggestions where we can eat the best Weiner Schnitzel and Tafelpitz. The Breakfast Buffet was the best we...

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1Thank Houston_TXTravelFan
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and looking foreward to welcoming you back again one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Woody Creek, Colorado
Reviewed 21 July 2015

I stayed at the Kaiserhof Vienna more that twenty-five years ago and when planning this trip to Vienna, I wanted to return. I am so happy I did. The hotel is in a perfect location to walk to everything you want to do (opera house, Hofburg, Spanish Riding School, shopping, incredible restaurants, the underground, and train station. I was traveling...

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1Thank travelingtolearn
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We are happy that we made your days in Vienna as comfortable as possible. Looking foreward to welcoming you soon at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about Best Western Premier Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: €133 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#3 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#4 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Kaiserhof Wien staff and other travellers.
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Questions? Get answers from Best Western Premier Kaiserhof Wien staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the Kaiserhof suite ....wonderful and worth every penny.”
 of 5 bubbles vickiemellor, 25 Mar 2017 | Read review
“all rooms seems to be OK”
 of 5 bubbles laurasteponaviciene, 19 Mar 2017 | Read review
“Rooms not facing road are quieter”
 of 5 bubbles happygardener2014, 16 Mar 2017 | Read review
“5th floor was very quiet, especially at the back”
 of 5 bubbles Happyholidays1206, 15 Feb 2017 | Read review
“A wide range of rooms, all quiet and very clean.”
 of 5 bubbles 336doreens, 28 Jan 2017 | Read review
5 of 5