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Hollandstrasse 3, Vienna 1020 Austria
E-mail hotel
Lowest prices for your stay
US$177
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Mercure
Expedia.com
US$177
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Hotels.com
Booking.comUS$178
travelup.comUS$183
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (276)
Room & Suite (185)
Dining (14)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mercure Wien City
Updated 21/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#169 of 393 in Vienna
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Baggage storage
Newspaper
24-hour front desk
Shoeshine
Parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
200Restaurantswithin 0.5 km
57Attractionswithin 0.5 km
1370Reviews29Q+A64Room tips
Traveller rating
  • 365
  • 618
  • 301
  • 68
  • 18
Time of year
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  • English
Popular mentions
hozby wrote a review 5 May
Fethiye, Turkey878 contributions31 helpful votes
I am an ALL member and I booked this hotel directly on the app. A few days before our holiday, I received an email from Accor telling me I should do online check in to save time upon arrival which sounded like a good idea, so I did. After check in, "it" suggested I should pay for my stay in advance to save even more time at check in snd check out (even though my rate was a "pay at property" rate) so I would just collect my key in seconds and make my way up to my room. As this was a weekend trip, we were short on time so I thought "why not" and I paid in full + €80 deposit for incidentals. I received a confirmation email, checked my online banking to confirm the funds had been taken and waited eagerly for our holiday. Upon arrival, I was slightly disappointed to see that the online check in I took the time to complete was worthless as we still had to provide ID's for all of us and complete check in as usual, but, Aras, the guy who checked us in was very friendly and there was no line to wait so although it was annoying that the time saving I had been promised didn't turn out to be true, it was not a big deal. After check in, I was asked for a payment of the full amount plus €80 deposit and I explained that I had already paid online and although at first he said he couldn't see a payment he checked a few things on his computer and said "ah, yes" and we were on our way. The room itself was fine, but the bathroom sink was seriously blocked. Like every time we used it, the water built up in the sink and took ages to drain making it extremely yucky! No self respecting cleaner should ever let guests check in to a room like that. It would have taken minutes for her to unclog that sink... At the end of our stay, as we were checking out, we were in a hurry to catch our ferry to Bratislava and as it was early in the morning, the reception was quite busy with check outs so I wanted to take advantage of that quick check out I was promised thanks to my online check in and dropped the keys to the key return box and attempted to leave. The front office manager was behind the counter and he picked up the keys even before they hit the box and scanned the cards and almost immediately, called me over to stop me from leaving. He said we hadn't paid for our stay so we couldn't leave. I explained that I had already paid online and the guy who checked us in couldn't see it initially but he double checked and saw that we had, so if he was to check again he would see it too. He just said no, the payment had been declined so I opened my online banking app and showed him that the funds had been authorised by my bank and were being held in authorisation for them - the full amount I needed to pay plus €80. He just said no, and that I had to pay. I told him there was clearly a problem in their system and that I refused to pay twice as I didn't want to leave the country and then have to chase up my money back from them and told him to call the finance department or whoever that would be in charge of this to clear this up but he just said "there is no one to call". This took many minutes, him insisting our payment had been declined and me insisting it hadn't, until in the end, he checked on a different computer and saw, guess what, the payment had been taken after all but didn't seem to be on one of his systems so he had to check about that. We were running late by that point so I told him we had to go, and he finally let us go, with a final warning that if our payment had really been declined, they would be charging it to my card so off we went. A few days after our stay, I received an email from the front office manager to say they were still trying to sort it out and then another one asking me to check my card as the full amount had been taken now and the deposit amount had been released. Guess what I saw? Not only they were still holding the initial total they'd charged, they had charged me for a second time for the full total this time (without the deposit!). I knew I wasn't going to get anywhere further with them so I just contacted my bank, explained I had been charged twice for the same transaction and they released the authorisation they had been holding since my "online check in". Apart from he frustration which I could do without, it was annoying and embarrasing to be treated in this way, especially in front of the other guests. And all because I thought a company like Accor could actually have an app with an online check in technology that could actually work! I have used it many times with other hotel chains such as Hilton and never had an experience like this before. So in short, the hotel has a nice location and decent size rooms but whatever you do, do not check in online and perhaps bring some Mr Muscle to unblock the sink!!
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Date of stay: April 2022Trip type: Travelled
Room Tip: Don't do online check in
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Δημητρης Χ wrote a review Aug 2020
2 contributions2 helpful votes
Hotel's Favourite
The hotel is good,the breakfast is good,the location is good,the personell of the hotel is Mαgnificent!!!I have all their names but let me just say that the cleaning personell,the reception personell,the breakfst room personell are great proffecionals.they wil let you feel like a friend and not just a client.Multi cultural personell from Asia,Turkey,Chech,Hungary,Spain and many more.I will definitely visit them again.Thank you for making my stay there memorable.
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Date of stay: August 2020
Value
Rooms
Service
Trip type: Travelled
1 Helpful vote
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Response from Magali Kempes Moll, Sonstige at Hotel Mercure Wien City
Responded 21 Sep 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Friendly regards from Vienna, Magali Kempes Moll Guest Experience Manager
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Dee2Dee2 wrote a review Nov 2021
London, United Kingdom64 contributions61 helpful votes
The hotel is very basic . We stayed for 3 nights but the towels were not changed once during that time despite being left on the floor and in the bath . The coffee machine broke during breakfast so had to have tea . Rooms are small . They need to put grab rails in the shower. The bath is very high to step into and out of .
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Date of stay: November 2021Trip type: Travelled
1 Helpful vote
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Response from Magali Kempes Moll, Sonstige at Hotel Mercure Wien City
Responded 8 Nov 2021
Dear Gast, Thank you very much for taking the time to review your recent stay at the Mercure Wien City. We very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore we are very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Please be assured that we will discuss your comment with our team. We greatly value guest feedback as it allows us to continually improve our service. We do hope you will give us the chance to prove that we are indeed better hosts and we would be more than happy to welcome you as our guest in the future. Best regards, Magali Kempes Moll Guest Experience Manager
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Enrico R wrote a review Oct 2021
1 contribution1 helpful vote
Perfect accommodation: easy to reach and leave in the morning, nice room with enough space and good cleanness, breakfast ok. Parking in the same building, but it will better if it would be possibility to booking. in the evening, it is possible to reach downtown walking.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
1 Helpful vote
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Response from Magali Kempes Moll, Sonstige at Hotel Mercure Wien City
Responded 3 Nov 2021
Dear enricor626, Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. We are happy that you enjoyed our perfect location, our delicious breakfast and you value the cleanness in our hotel. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Magali Kempes Moll Guest Experience Manager
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Endre M wrote a review Oct 2021
Budapest, Hungary282 contributions32 helpful votes
Good hotel in perfect location. Closed to city center. 5-10 minutes walk to Rotenturm Strasse and Stephansplatz. Breakfast big choice, fresh food. Staff is very helpful and friendly. Room clean, comfortable bed, in room safe and aircondition, flatscreen tv, soundproof windows, coffee-tea maker, hai-dryer, etc.SPAR foodstore 100 meters from hotel. Metro station Schwedenplatz 5 minutes. Danube channel closed to hotel. Definitely recommend. (Quick check in, checkout, luggage room.)
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: 7th floor, nice view.
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Response from Magali Kempes Moll, Sonstige at Hotel Mercure Wien City
Responded 17 Oct 2021
Dear EndreM46, we cannot thank you enough for your kind comments with regards to your recent stay. We are delighted that you appreciate our perfect location, our delicious breakfast and the courteous staff. Getting such feedback is the best motivation for the entire team. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. We will be happy to welcome you again soon! Best regards, Magali Kempes Moll Guest Experience Manager
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PRICE RANGE
US$97 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure wien city hotel vienna, mercure hotel wien city, mercure hotel vienna
LOCATION
AustriaVienna RegionViennaLeopoldstadt
NUMBER OF ROOMS
123
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Frequently Asked Questions about Hotel Mercure Wien City
Which popular attractions are close to Hotel Mercure Wien City?
Nearby attractions include Jazzland (0.3 km), Vienna Nights Pub Crawl (0.4 km), and Hard Rock Cafe Vienna (0.4 km).
What are some of the property amenities at Hotel Mercure Wien City?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Hotel Mercure Wien City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mercure Wien City?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel Mercure Wien City?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Mercure Wien City?
Conveniently located restaurants include GO!Wien, Lola - Spanisches Tapas Restaurant, and Veganista Ice Cream.
Is Hotel Mercure Wien City located near the city centre?
Yes, it is 0.8 km away from the centre of Vienna.
Which languages are spoken by the staff at Hotel Mercure Wien City?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Mercure Wien City?
Many travellers enjoy visiting Belvedere Museum (2.6 km), Ringstrasse (1.2 km), and Imperial Crypt (1.2 km).
Is Hotel Mercure Wien City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.