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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 18/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Wien Hauptbahnhof
Updated 18/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#68 of 393 in Vienna
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Wien Hauptbahnhof is a sustainably managed 4-star hotel, perfect for business guests and families, with 266 air-conditioned rooms. Its 8 meeting spaces, including a large congress hall, make it an ideal location for events. Perfect location for sightseeing, shopping trips as well for visits at close by Schloss Belvedere and many other Museums.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Video game console
Children's television networks
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Kids' meals
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish, Arabic, Croatian and 4 more
Hotel links
Location
Full view
96Great for walkers
Grade: 96 out of 100
63Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
Canettistrasse 6, Vienna 1100 Austria
Name/address in local language
Getting there
Südtiroler Platz-HauptbahnhofVienna U-Bahn6 min
KeplerplatzVienna U-Bahn9 min
Car HireSee all Vienna car hire
873Reviews32Q+A32Room tips
Reviews
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Most Recent
We stayed in Novotel in may 2022 with two kids (10 and 8). The rooms are clean and decent. The location is superb! one station away from city center and plenty of eateries outside the hotel. We enjoyed our stay. Being a vegetarian the breakfast was a bit disappointing. Overall we had a good stay at Novotel.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 2 days ago
Thank you very much for your visit and for the positive feedback. It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Great that you were satisfied with our hotel and our service and that you could enjoy your stay. Please allow me to inform you that we are also offering vegetarian options at our breakfast buffet. We would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation
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Hotel's Favourite
Excellent hotel 2d walk from the main train station at the exit from the gate next to the restaurants. Clean hotel very good service.Breakfast breakfast.There is a gym and sauna 19th floor overlooking Vienna. Convenient public transportation Train to the airport 15 minutes. Buses and tram D and subway U1.
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Date of stay: March 2022
Value
Location
Service
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 20 Mar 2022
Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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It’s our 6-7 Stay in this hotel. The service is great good helpful stuff (reception and bar!!) and nice spa with a view. I want to thank for the upgrade the stay before. The person from the check in was reacting great - after we had a little issue in the room we got. The bedding for our kids where not arranged… so he apologised for the inconvenience and upgrade us… - we appreciate the fast and uncomplicated reaction of the employee. Great 👍 - we definitely find our place when coming to Viena. See you soon and thanks…
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 2 weeks ago
Dear Holger, Thank you for staying with us again at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you are feeling home and enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Kind regards Nathalie Manager Social Media & Guest Reputation
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Great central highrise hotel just outside Vienna's train station. Contemporary decor and polite and professional staff. Karlsplatz is just a 10 minute tram ride away. The airport just 30 minutes away. Hotel is ideal for families as family rooms are spacious to accomodate up to 4 persons. Cleanliness was impeccable throughout the stay. Breakfast we didn't take as it was terribly busy the days we lodged. On a negative, and the only reason for dropping one review star; two of the three elevators were out of use, leading to unreasonable waiting times. Parking although available is on the high side. We would definately stay again next time in Vienna.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 3 weeks ago
Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof, for the positive feedback and please excuse the inconveniences regarding the elevators. Since we had a water damage, two of three elevators could not be put into operation for safety reasons and unfortunately the spare parts were not available for a while. But now everything is working again. Great that you will visit us again - we hope that will be soon! Kind regards Nathalie Manager Social Media & Guest Reputation
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wanderer_scotland wrote a review Jan 2022
West Kilbride, United Kingdom1229 contributions701 helpful votes
Was transiting through Vienna between Vienna Airport (arriving at 10pm) and departing from Bratislava Airport at 1pm the next day, and arriving late and with two children (4 and 8) we decided to stay in Vienna and as close to the train station for our 10am train to Bratislava the next morning. Did not take long to find the Novotel, and more that met our needs. Stones throw from the back door of the train station (we made mistake of going to the front door and had to walk all the way around) and were checked in (with COVID needed also done) in no time to our room. Lovely large room that was more than big enough for the 4 of us. Prices were good, and while no breakfast was on offer, there is more than enough places to eat in the train station at reasonable rates. Staff are excellent and really made our stay enjoyable. Maybe not idea for basing yourself if staying a few days in Vienna, but if transiting via the airport/train station, its more than suitable.…
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 16 Jan 2022
It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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The staff in the reception was very accomodating and very friendly when we checked in. The rooms we booked were quite nice but the toilet bowls, eventhough they were clean, looked dirty at first glance due to scratches in it. Also, the bathroom sink was clogged. We were informed by the reception that in lieu of the new year, breakfast is until 12 noon. However, when we came at 10am most of the things were empty and they started closing up at 11. A family (who came a few minutes before 11am, because they were also told that breakfast was until 12 noon) complained but the staff just told them that they were wrong. We had to wait for a long time to make a waffle because only one side of the waffle maker was working and one side was dirty. Also, the melon slices served were not good anymore.…
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 9 Jan 2022
Thank you very much for being our guests, for the positive feedback but also for the critical hint regarding the sink and our breakfast on the 1st of January. I sincerely apologize for the inconveniences. Please be assured that our technical department is already informed and will fix the problem as soon as possible. We have already discussed the breakfast situation on the 1st of January with the responsible department managers. Unfortunately not all of our staff had the right information. Please excuse these inconveniences. It would be our pleasure to welcome you again if you are going to Vienna for another time and we hope that your next stay will leave you completely satisfied. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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We stayed a few days at this hotel and loved its location near the train station. The staff was friendly, the hotel spotless and the breakfasts absolutely lovely. Our room was very quiet and perfect for our stay.
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Date of stay: December 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 4 Jan 2022
Dear Paul, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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Normally the train station areas of Europe offer cheaper but sleazier digs. If you have an early start or tight budget these make sense. But staying next to the train/ubahn station also makes getting around much easier, and getting lost much more difficulty. Plus you have plenty of inexpensive meals to choose from. On top of this Novotel provides a great view from its rooms and especially from its sauna on the penthouse level. Rooms are clean if cramped, and the hotel offers an excellent breakfast. Convenient parking.
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Date of stay: November 2021Trip type: Travelled
Room Tip: Pay for the breakfast and parking. Well worth it.
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Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 27 Nov 2021
Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Kind regards Nathalie Manager Social Media & Guest Reputation
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we booked this for 1 night as we had to take an early train to Prague. location just across the train station makes it a perfect choice! we had a triple room that was big enough for all 3 of us big fellas, with comfortable and wide beds. 10-15 minutes walking from Ringstrasse, so it's a nice walk to the city center. The hotel's lobby has plenty of sitting area and was very vibrant during the evening/night
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Date of stay: November 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 10 Nov 2021
It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation
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Spotless Cleaning property. Great location. Very helpful staff. I needed to locate a testing place on a Saturday for my return flight to the USA and the front desk was extremely helpful in finding a location and printing out my test results for my flight home.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nathalie Kröger, Marketing at Novotel Wien Hauptbahnhof
Responded 7 Nov 2021
It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof! Thank you very much for the positive feedback. We are very happy that you could enjoy your stay and that you were satisfied with our hotel and our service. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation
Read more
PRICE RANGE
US$102 - US$120 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaSonnwendviertel / Favoriten / Favoriten District
NUMBER OF ROOMS
266
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Claim Your Listing Frequently Asked Questions about Novotel Wien Hauptbahnhof
Which popular attractions are close to Novotel Wien Hauptbahnhof?
Nearby attractions include Wien Hauptbahnhof Sud (0.2 km), BahnhofCity Wien Hauptbahnhof (0.3 km), and Alpengarten (0.4 km).
What are some of the property amenities at Novotel Wien Hauptbahnhof?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Wien Hauptbahnhof?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Wien Hauptbahnhof?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Wien Hauptbahnhof?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Wien Hauptbahnhof?
Conveniently located restaurants include IKI, Der Ringsmuth, and 15 Susse Minuten - Cafe Restaurant.
Are there opportunities to exercise at Novotel Wien Hauptbahnhof?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Novotel Wien Hauptbahnhof?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Wien Hauptbahnhof?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Wien Hauptbahnhof offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Wien Hauptbahnhof?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, Arabic, Croatian, and Romanian.