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Grand Hotel Europa

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1 room 2 adults 0 children
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903 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Brescia
Reviewed 17 January 2017

We stayed in this Hotel half way during our trip from Germany to Italy, it was a very nice experience. First of all the position of the hotel is very good as it is opposite to the train station, with few steps you will be out of the train and inside your room, it also helps in checking out when...

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Helpful?
Thank AQ555
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear AQ555, thank you for your time to share your experience in our hotel. We are always happy to get positive feedback to motivate our team. Thank you again, kind regards,

england
Reviewed 10 January 2017 via mobile

My husband, daughter and I have recently returned from a 3 day trip to Innsbruck, staying in the Grand Hotel Europa. The hotel was perfect for our needs, great location, welcoming staff, nice rooms and lovely breakfast. The hotel is about 5 mins walk from the central part of Innsbruck and sits opposite the train station for those travelling by...

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Thank frankie001
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Frankie, thank you very much for your time to share your impression of your stay. We thank you for your positive feedback and all of us are happy that you and your family had a nice stay with us. We are happy to welcome you again. Kind regards,

Reviewed 5 January 2017 via mobile

The service was at least unacceptable. Girls without experience were working at the reception, they told us to leave the room in the morning and not in the evening, because they had new clients. And if we wanted to make check out later, we had to pay 50€ extra. The food was not bad, but not good enough for a...

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Helpful?
Thank zacharias1988
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Zachariass1988, thank you for choosing our hotel during your stay in Innsbruck and for taking your time to write us your feedback. I am terrible sorry to read about your problems and that you were not happy with our service. Our reception team is working since years with a lot of experience and I think on your check out...

Oxford
Reviewed 2 January 2017 via mobile

Reading previous reviews there seems to be a mixed bag. I'd definitely agree with the more negative ones. The location is ok, 10-15 mins walk to old town, but being on a main road and opposite the train station means it's noisy and not a nice outlook from the room. The lobby is very dated and dull, lacking atmosphere. Check...

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Thank oxonpaul
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Oxonpaul, Please allow me to apologize and express my embarrassment for the substandard service levels you have received, as our goal is to provide you with an overall excellent experience throughout your stay, every time you come to Grand Hotel Europa. First of all I want to apologize for all the inconveniences caused to you and hope that you...

Cardiff, United Kingdom
Reviewed 1 January 2017 via mobile

We arrived at the hotel around 10.30am and were very pleased to find that our room was ready. The reception staff were very friendly and helpful with a very good knowledge of all activities available in Innsbruck. The restaurant and bar are very relaxing with wonderful food.

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Thank TracyT569
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Tracy, thank you for taking your time to share your positive experience. We really hope to see you soon again, don't esitate to contact us directly for your next trip to Innsbruck, we will be really pleased to welcome you back. Kind regards,

Southend-on-Sea, United Kingdom
Reviewed 31 December 2016

I booked this hotel for 1 night before travelling on to our ski resort outside of Innsbruck for Christmas Eve. It was quite pricey, slightly under €300, but it looked so appealing on the website that I decided that I would push the boat out & start our family Christmas holiday in style & luxury! What a total waste of...

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Thank Jason and Emma C
London, United Kingdom
Reviewed 28 December 2016 via mobile

Friendly and helpful staff, good location right next to the train station; easy walking distance to everywhere. Nice and clean hotel. Room has all you need for a comfortable stay. Pricing good also. Overall, a fine and comfortable stay and I would recommend it

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Thank David M
cornwall
Reviewed 27 December 2016

What a shame. This was a surprise birthday treat for the Christmas Markets. This hotel is very clean and very quiet, so much so that at Christmas Time it had NO atmosphere what so ever. We had a swift check in and room 310. The room was very hot and we left our windows opened. We faced the side street...

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1Thank CornishJedi
Singapore, Singapore
Reviewed 22 December 2016 via mobile

This was a very good experience relative to expectations generated by reading TripAdvisor reviews. The location was good for us, near the station and five minutes walk to the old town. The room was large and comfortable. Best of all the staff were friendly and helpful. You can forgive a lot of things when that happens. I thought this is...

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1Thank IIJAYESS
Brentwood, United Kingdom
Reviewed 19 December 2016 via mobile

My husband booked this as a surprise getaway for the Christmas markets. It is supposed to be a 5* but would have to disagree. Whilst the staff were friendly and the hotel itself clean, it certainly lacked any 5 star style and class. The hotel bar was very average and only ever had one member of staff on at a...

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1Thank sarah b

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Grand Hotel Europa is a top hotel in Innsbruck, Austria, and one of the most impressive hotels in central Europe. The hotel’s location makes it perfect for exploring Innsbruck, and the beautiful surrounding countryside. The location, modern amenities and stunning decor make the hotel highly regarded. ... more   less 

Additional Information about Grand Hotel Europa

Address: Suedtiroler Platz 2, Innsbruck 6020, Austria
Region: Austria > Austrian Alps > Tirol > Innsbruck
Price Range: €120 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck
Hotel Style:
#4 Business Hotel in Innsbruck
#8 Family Hotel in Innsbruck
#10 Luxury Hotel in Innsbruck
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Europa staff and other travellers.
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Questions? Get answers from Grand Hotel Europa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room we had 305 was facing the road which had a busy junction and the min rail station directly outside the window, it got quite noisy.”
 of 5 bubbles mikec919, 18 Mar 2017 | Read review
“We chose a room to the back of the main station as we wanted a quiet room.”
 of 5 bubbles Bonniepaws, 13 Mar 2017 | Read review
“Ask for a front facing room (points towards the mountains)”
 of 5 bubbles Love2Travelbrah, 13 Mar 2017 | Read review
“Book a different hotel!”
 of 5 bubbles 839jasonc, 31 Dec 2016 | Read review
“Level 3 room 310 very good size and very clean.”
 of 5 bubbles CornishJedi, 27 Dec 2016 | Read review
5 of 5