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Mercure Salzburg City

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#24 of 137 Hotels in Salzburg
Certificate of Excellence
GreenLeadersBronze level
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Mercure Salzburg City
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954 Reviews from our TripAdvisor Community

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Showing 455: English reviews
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Portsmouth, United Kingdom
Reviewed 6 days ago NEW

Clean was hotel It was Reasonably well placed. The older parts of the city could be walked to but did take about 20-30 minuets depending on where you wanted to go.hotel was situated in a quite part of city. Very helpful staff always willing to respond. Good English was spoken. Very good service in restaurant. The breakfast of a good...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rowenap175
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Ottawa, Canada
Reviewed 1 week ago via mobile

I have been here a few times but this time was a bit frustrating. The female check in clerk won't check you in even though our room was ready before hand. So the gentleman checking us in was swamped with a lot of admitted groups. Felt bad for him because it looked like He was coming on to a mess....

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Helpful?
1Thank raebray
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope...

Saisbury
Reviewed 1 week ago

Very good recently updated rooms and bathrooms. Efficient staff for check in/out with a smile. Location very good, within walking distance of the Linzer Strasse and then over the river to the Altstadt. The restaurant/breakfast room is rather gloomy and outdated.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helen G
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Yeovil, United Kingdom
Reviewed 3 weeks ago

We booked for a 3 night stay. The staff were lovely and we were lucky enough to check straight into our room even though we were 4 hours early. Annette recommended tours for us and the Salt Mine Tour was a real winner. We pre-booked breakfast which was really good and a great choice of fresh food. A short walk...

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Helpful?
Thank N111kkx
Jan M, General Manager at Mercure Salzburg City, responded to this review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us....

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Located very close to the train station and about 15-20 mins from the old town, the hotel has a nice new and comfortable feel. Definitely keeps up to the Mercure standards. Nice restaurant within the hotel. Friendly staff. Good bet for the price we paid.

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Helpful?
Thank Razyesh
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Long Island City, New York
Reviewed 4 weeks ago

We came as a walk-in after another hotel cancelled our booking without a substitution. The staff here was very helpfull and nice, the hotel was clean a quiet, wifi working. Room was standard size and spotless. The walking distance to the Old Town Salzburg is about 15 or 20 minutes. The parking fee was 13 Euro, we parked in the...

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Helpful?
Thank evasem
Jan M, General Manager at Mercure Salzburg City, responded to this review

Dear guest, Thank you for telling us about your experience at Mercure Salzburg City. I am sorry that our reception staff did not tell you how to get out of the garage. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. Thank you again for sharing your experience,...

Toronto, Canada
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights - was close to airport and also just a 10 minute walk from Salzburg centre of town as well as next a street filled with restaurants. It was snowing so the close walks helped. Staff was very helpful and also accommodated our small dog who was travelling with us. Beds were cozy, clean bathrooms and...

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Helpful?
1Thank bangloboy
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Scottsdale, Arizona
Reviewed 4 weeks ago

I stayed at this hotel during the 2016 holiday season. I arrived on a train at the Hbf and simply went out the rear entrance walking 10 minutes to the hotel. This hotel was not easy to find as it is located in a residential area that is walking distance to both the city center and historic old town and...

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Helpful?
3Thank Mark O
Jan M, General Manager at Mercure Salzburg City, responded to this review

Dear guest, thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg City. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience and we hope to see you again very soon! Sincerely, Jan Meyer...

Munich, Germany
Reviewed 5 weeks ago

I got upgraded to business class room because I signed up with Accor hotels. The staff is friendly enough, there is also free wifi and printer services at the lobby. The room was large and there was also the availability of a fridge. Cleanliness was good. What I did not like was the knocking of the doors early in the...

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Helpful?
1Thank SheenaSt
Jan M, General Manager at Mercure Salzburg City, responded to this review

Dear guest, thank you for taking the time to tell us about your experience at the Mercure Salzburg City. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem relating to breakfast. We are also sorry...

Belo Horizonte, MG
Reviewed 16 January 2017

Review collected in partnership with Accorhotels.com
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Thank Ruy Alexandre N... M
Jan M, General Manager at Mercure Salzburg City, responded to this review

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mercure Salzburg City Le Sel
Mercure Salzburg City Le Sel
Cuisines: European, Austrian, International, Central European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more   less 

Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14A | Bayerhamerstrasse 14/A, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: €75 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, ACCOR and Priceline so you can book your Mercure Salzburg City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Hotel Style:
#3 Green Hotel in Salzburg
#9 Best Value Hotel in Salzburg
#19 Luxury Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Salzburg City staff and other travellers.
12 questions
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Questions? Get answers from Mercure Salzburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles N111kkx, 31 Jan 2017 | Read review
“Had a nice room at the front, although none have mountain or sea views”
 of 5 bubbles MikeWinks, 1 Jan 2017 | Read review
“Facing the mountain at the back.”
  • Twin bedroom
 of 5 bubbles Y9389CDpaulam, 11 Dec 2016 | Read review
“Double room”
 of 5 bubbles TurgayT_12, 11 Dec 2016 | Read review
“Away from children's play area”
 of 5 bubbles lizzie12, 29 Oct 2016 | Read review
5 of 5