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Mercure Graz City

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Traveller (223)
Dining (36)
Room & Suite (34)

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About

#12 of 66 hotels in Graz
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
A hotel for guests who appreciate comfort, the new 4 star Mercure Graz City has 143 rooms and is located in the centre of Graz, only a few minutes walk from the sights of the city, including the Schlossberg and the old town centre (600 m). The hotel features a free fitness and wellness area as well as a business corner with Internet access in the hotel lobby. Free WLAN throughout the hotel. Public pay parking garage within the hotel. Enjoy a light meal or snack at our modern hotel bar.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Fitness / spa changing rooms
Sauna
Breakfast buffet
Breakfast in the room
Snack bar
Meeting rooms
Salon
Baggage storage
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Quiet
Languages Spoken
English, German, Serbian, Slovenian
1,049Review8Q+A29Room tips

Reviews
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Sharon M wrote a review Dec 2023
4 contributions
The Mercure in Graz .is a lovely clean hotel beautiful staff nothing to much for them .Room are fab .you couldn't ask for anymore. I can't wait to go back there .hopefully next year or the year after.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 11 Dec 2023
Hi there, Thanks for reviewing your visit. We're thrilled to hear that you found our hotel clean and our staff welcoming. It's wonderful to know that you enjoyed the beauty of our rooms and felt well taken care of. Your anticipation to return is the highest compliment, and we eagerly look forward to welcoming you back, whether it's next year or the year after. We look forward to your next visit. Best regards, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hugues S wrote a review Sept 2023
Haguenau, France1881 contributions1012 helpful votes
This Mercure hotel is very well located in the heart of the city. Rooms are like the Mercure standard and the cleanliness is well at that location. Breakfast buffet is fine, you can find everything you want and need. Only things to be ameliorated could be the sometimes high price.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 29 Sept 2023
Dear Hugues, Thank you for taking the time to share your review. It is nice to know that you enjoyed our breakfast and strategic location, however, we regret that our pricing did not meet your expectations; while we try to keep our rates competitive they can fluctuate according to demand. We look forward to welcoming you again. All the best. Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MartinThomas wrote a review Aug 2023
Manchester, United Kingdom19 contributions34 helpful votes
Just to let you all know that this hotel does not provide air con although this is advertised as a room amenity. I am an Accor Gold Member and have stayed at many Mercure hotels but this is the first which does not provide AC. To clarify it is currently late August with daytime temperatures of 30C+ and nighttime minimums of 20C. Management have set the minimum room temperature at 25C which means the rooms are impossible to sleep in (currently 2am and 27C in my room). Staff changed our rooms 3 times but AC issue remains in all. Will be forced to move to another hotel, first time in over 300 Accor stays in 40+ countries. Avoid in summer. Staff have little understanding even though this is obviously a hotel policy.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 6 Sept 2023
Dear Thomas, Thank you for this review about your recent stay. The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we will investigate this with our maintenance team. We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with. We hope you will consider staying with us again in the future. Best regards, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pal Brusznyiczki wrote a review Aug 2023
Budapest, Hungary12 contributions1 helpful vote
The hotel is great. Kind staff. My room was proper. I spent my time there due to work. I could relax very well. I had breakfast in the price and it was really great to have these delicious meals before work. The hotel has a good placement. Everything is very close to it. If you choose this hotel for any purpose, you wont be dissapointed.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 23 Aug 2023
Dear Guest, Thank you for your valuable review. We are delighted to hear that you found our staff kind and your room comfortable during your business stay. It's great to know that you enjoyed our delicious breakfast and appreciated our convenient location close to everything you needed. We strive to provide a relaxing environment for our guests, and we're glad we could meet your expectations. It would be a pleasure to have you return on your next visit to Graz. Kind regards, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rfgman61 wrote a review Aug 2023
4 contributions
My family and I have been on travel for two months and stayed in 20 hotels. The Mercure Graz City is near the top of the list of our favorite hotels for this trip. From the service at check in through our check out, it was perfect. Great location, nice rooms, good breakfast, and convenient parking made this a "we need to return to this hotel" event. I want to especially commend and thank Stoyan Yoroanov and Lily Nagy, front office, for their attention to detail and responsiveness.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 5 Aug 2023
Dear Guest, Thank you for this great review. We are thrilled to hear that we are among your favorite hotels during your travels and that you enjoyed our prime location, comfortable rooms, and delicious breakfast. It's great to know that our convenient parking facilities added to your positive experience. We truly appreciate your kind words about our front office staff, Stoyan Yoroanov and Lily Nagy, and their attention to detail and responsiveness. Your compliments will be passed on to them, as it is always encouraging to hear such positive feedback from our valued guests. We look forward to welcoming you back on a future occasion. Best wishes, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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52_hotels_in_2012 wrote a review Jun 2023
London, United Kingdom87 contributions114 helpful votes
Room Type: Privilege Room Pros: - Location: (Walking) Murinsel (6mins), Kunsthaus (8mins), Landhaus (14mins), Uhrturm (14mins), Schloßberg (19mins). - Bathroom amenities: Hand soap, body wash, shampoo, conditioner, body lotion, sewing kit, shoe sponge, tissues, hairdryer (1400w), slippers, bathrobe. - Complimentary mini bar & Nespresso machine in-room. - Good room cleanliness, safe large enough for a laptop and large desk/workspace with two chairs. - Extremely friendly staff. Cons: - In-room WiFi is extremely slow for 2023 (maximum speed reached was only 13Mbps), and with constant frustrating dropouts. - As others have already mentioned, the showerhead has been placed on the wall diagonally in the corner of the bath (instead of the ususal end of the bath), meaning that you have to stand with your feet curved up on the angle of the bath corner in order to have a shower. Rather dangerous for those less agile. - As other have also already mentioned, the breakfast needs improving. Baked goods aren’t fresh, no choice of juice (apart from orange made from concentrate), presentation of hot food more suited to a school buffet (with 30 cold fried eggs all thrown into a pot on top of each other), a pot of mixed meats (sausages, frankfurters, meatloaf, bacon all mixed together). Not a great look compared to other Mercure hotels. - The hand soap & body wash consistency was so watery that it sprayed out the sides of the pump pack when pressed. Furthermore, the body lotion dispenser was completely empty upon check-in. - Most odd that on the TV, the CNN channel was blocked.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 26 Jun 2023
Dear Hotels, Thank you for taking the time to provide your feedback. We are delighted to hear that you appreciated our convenient location, close to many popular attractions such as Murinsel, Kunsthaus, and Schloßberg. It's great to know that you found our staff to be extremely friendly and enjoyed the cleanliness of your Privilege Room, as well as the complimentary mini bar and Nespresso machine. We apologize for the issues you encountered with the in-room WiFi and the showerhead placement. We continuously strive to improve our services, and your feedback is valuable in helping us identify areas for improvement. Regarding the breakfast, we offer a variety of options to cater to different tastes and dietary requirements, and we will take your comments into consideration to enhance our breakfast experience. We are also sorry to hear about the empty body lotion dispenser and the watery consistency of the hand soap and body wash. We will address these concerns with our housekeeping team to ensure a better experience for our future guests. We hope to be able to welcome you again. Best regards, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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freddieandlewis2017 wrote a review May 2023
Warsaw, Poland115 contributions64 helpful votes
We use this hotel on our way to our vacation house in Italy and have stayed there several times for one night as a stop over. The hotel is conveniently located in the old part of Graz with many restaurants and bars outside for quick dining options. The hotel is modern, clean and basic as expected of Mercury - staff, cleanliness and breakfast offer always consistent and acceptable. The hotel does not have a diner restaurant. It’s pet friendly and the beds are comfortable. Recommended for a short stay over.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Mercure Graz City
Responded 24 May 2023
Dear Guest, Thank you for taking the time to share your experience at our hotel. We are glad to hear that you find our location convenient, with many dining options nearby, and that you appreciate our modern and clean facilities. We are also pleased to know that you appreciated our high standards and quality service. We understand that having an on-site restaurant would be more convenient for some guests, but we hope that the variety of nearby restaurants and our Omega Bar can provide enjoyable alternatives. We appreciate your recommendation for short stays and look forward to welcoming you back. Best regards, Caroline, Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maryjoham wrote a review Apr 2023
Sheffield, United Kingdom23 contributions16 helpful votes
Not the best Mercure we have visited. location is useful for visiting the sights. Nearly everything within walking distance. Hotel doesn't have a restaurant, although breakfast was great, they were unable to provide anything except a ham pizza in the evening, despite the room service menu having a number of dishes listed. Towels were very thin and one day housekeeping took the towels away but did not replace them all. the room was very warm and the temperature controls did not work. Opening the window meant it was very noisy. Staff were friendly and the bar staff were very helpful.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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joYa wrote a review Sept 2022
Sliema, Malta5 contributions
Everything was great, we loved it there :) Nice breakfast, good staff, lovely rooms! We liked also the hotel's location. We reached all the city's main points easily. If we ever visit the city of Graz again, we will definately book this hotel again.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Walter S wrote a review Jul 2022
Bern, Switzerland19 contributions3 helpful votes
The Mercure Graz City Hotel is close to Graz Railway station and the city centre. Nearby excellent restaurants (Styrian and international) can be found. The train station can be easily reached by public bus. The city center can be reached walking or by other publication lines after a walk. The service is excellent and rapid.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from René Pagitz, Other at Mercure Graz City
Responded 13 Jul 2022
Dear Walter S.! We are really happy, that you enjoyed your stay at the hotel Mercure Graz City. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, René Pagitz - Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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PRICE RANGE
€93 - €128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor graz city
LOCATION
AustriaStyriaGrazLend
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE GRAZ CITY - UPDATED 2023 Hotel Reviews & Price Comparison (Austria) - Tripadvisor

Frequently Asked Questions about Mercure Graz City
Which popular attractions are close to Mercure Graz City?
Nearby attractions include Fox in a Box Graz, Roomescape (0.09 km), Island in the Mur (0.4 km), and Church of Our Lady of Succor (Mariahilferkirche) (0.4 km).
What are some of the property amenities at Mercure Graz City?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Mercure Graz City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Graz City?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at Mercure Graz City?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Mercure Graz City?
Conveniently located restaurants include Caylend, Gasthaus Lendplatzl, and Mohrenwirt Graz.
Are there opportunities to exercise at Mercure Graz City?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Graz City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Graz City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Graz City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.