Room Type: Privilege Room Pros: - Location: (Walking) Murinsel (6mins), Kunsthaus (8mins), Landhaus (14mins), Uhrturm (14mins), Schloßberg (19mins). - Bathroom amenities: Hand soap, body wash, shampoo, conditioner, body lotion, sewing kit, shoe sponge, tissues, hairdryer (1400w), slippers, bathrobe. - Complimentary mini bar & Nespresso machine in-room. - Good room cleanliness, safe large enough for a laptop and large desk/workspace with two chairs. - Extremely friendly staff. Cons: - In-room WiFi is extremely slow for 2023 (maximum speed reached was only 13Mbps), and with constant frustrating dropouts. - As others have already mentioned, the showerhead has been placed on the wall diagonally in the corner of the bath (instead of the ususal end of the bath), meaning that you have to stand with your feet curved up on the angle of the bath corner in order to have a shower. Rather dangerous for those less agile. - As other have also already mentioned, the breakfast needs improving. Baked goods aren’t fresh, no choice of juice (apart from orange made from concentrate), presentation of hot food more suited to a school buffet (with 30 cold fried eggs all thrown into a pot on top of each other), a pot of mixed meats (sausages, frankfurters, meatloaf, bacon all mixed together). Not a great look compared to other Mercure hotels. - The hand soap & body wash consistency was so watery that it sprayed out the sides of the pump pack when pressed. Furthermore, the body lotion dispenser was completely empty upon check-in. - Most odd that on the TV, the CNN channel was blocked.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.