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Hotel Acta Arthotel

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Hotel Acta Arthotel
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987 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Reviewed 1 week ago via mobile

So me and my partner visited here for 3 nights on the 8th February the hotel overal is in a great location and is generally nice and clean! Only around 20 minutes from arnisal ski lifts and only 10 minutes from massa slopes! The downfalls!! The rooms where a good size but we booked a double room and received 2...

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Helpful?
Thank shan1994
Oslo, Norway
Reviewed 2 weeks ago

Modern and big room, good service, poor internet connection. Chose this hotel due to: 1. Parking 2. Location 3. Photos on the website. Lived up to expectations and more. A wonderful accommodation, with quiet rooms filled with carpeted floors and new bathrooms. Modern furnished. Easy to find, located right in the city center. Next visit to Andorrda I have no...

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Helpful?
Thank Magnus T
Buenos Aires, Argentina
Reviewed 4 weeks ago

I was on a business trip and in 2017 wifi is a must. It should be solved if possible. The breakfast was ok but making oneself fresh orange juice was an ordeal. That should be solved too. And can be done without a major expenditure.

Review collected in partnership with this hotel
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Helpful?
Thank giovinazzopablo
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear giovinazzopablo, Thanks for sharing your feedback with us. It's great to hear that you were able to make the most of our convenient location. We want to apologize for the disappointing wifi service that you received. We are always striving for improvement, and have passed along your concerns to our management team. Thanks again for reviewing us. Despite your...

Kaneohe
Reviewed 2 January 2017

From the beginning this hotel and the service was a disappointment.  It was such an unpleasant stay all the little things started adding up.  I had called ahead and stated my husband injured his back and was inquiring as to the softness of the bed - I was assured the beds were all new and soft.   In actuality, the bed is...

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Helpful?
Thank 707TRAEVL707
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear 707traevl707 Thank you for taking the time to offer your feedback to us. It's unfortunate to hear about your disappointing hotel experience. We strive to make sure our guests are as comfortable as possible throughout their entire stay. Clearly we didn't accomplish that goal with you, and for that we apologize. But we would like to point out some...

Reviewed 30 December 2016

Personnel was very nice and attentive. Hotel could use some updating. The rooms were nice but a bit dated and worn out in some aspects. The spa could also use some updating. The exercise room had very limited equipment and it was not in the best shape.

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Helpful?
Thank Daniel S
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Daniel S, It is wonderful to read your heartwarming message on TripAdvisor and we thank you so much for your valuable time by sharing your experience at arthotel****Q with other travelers. We are thrilled that you enjoy your stay with us so much and it is our personal pleasure to ensure that each and every guest leaves us with...

Barcelona, Spain
Reviewed 25 December 2016

We booked the most expensive suite and had to sleep on 2 single beds pushed together, 4 star? We were passed from one member of staff to another during the check in process and in the end had no idea what was going on. This check in process took ages and in the end our 2 rooms were on opposite...

Review collected in partnership with this hotel
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Helpful?
Thank leebrand911
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Leebrand911 Thank you for taking the time to offer your feedback to us. We want to apologize for the disappointing service that you received. It is unacceptable, and it upsets us that you were not well accommodated. We are always striving for improvement, and have passed along your concerns to our management team. Thanks again for reviewing us. Despite...

Reviewed 21 December 2016 via mobile

The hotel is amazingly big. I was located in a huge room with my partner: the place was better that we expected. We had a huge closet that included hangers, a lockbox. The bed was a single-mattress bigger than a normal couple-size and quite comfortable. In front, we had a little fridge (like a lot of hotels) and a TV...

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Helpful?
Thank Eva C
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Eva C, What a lovely comment about your recent stay at arthotel****Q. We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback. We are truly delighted you felt right at home while staying with us and appreciate your many compliments on the rooms design,...

Ponte Vedra Beach, Florida
Reviewed 19 December 2016

We had never been to Andorra before and wanted to stay in the heart of the city. Based on reviews, we selected the Acta Arthotel. The hotel was everything we wanted. It was a modern hotel with spacious rooms. The staff was very helpful. Even parking across the street. After a tour of the city, we came back to the...

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Helpful?
Thank Kevin B
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Kevin B, What a lovely comment about your recent stay at arthotel****Q. We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback. We are truly delighted you felt right at home while staying with us and appreciate your many compliments on the rooms design,...

Madrid, Spain
Reviewed 7 December 2016

I enjoyed a large suite with all amenities and a good internet connection. Staff was very helpful and nice. Good restaurant also. You can park the car just besides the hotel. In short, a good choice if you ever visit Andorra.

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Helpful?
Thank Javiermoro123
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Javiermoro123, It is wonderful to read your heartwarming message on TripAdvisor and we thank you so much for your valuable time by sharing your experience at arthotel****Q with other travelers. We are thrilled that you enjoyed your stay with us so much and it is our personal pleasure to ensure that each and every guest leaves us with fond...

Granada, Spain
Reviewed 12 November 2016 via mobile

Not worthy of it's 4 star rating, and missing so many basic amenities. We wondered in fact whether we had the same hotel as other reviewers and indeed,the hotel's publicity material. The room had no bedside cabinet, there was no bath plug, no courtesy shower gel, in fact bedrooms less than basic. The restaurant (promoted as a gourmet restaurant) was...

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Helpful?
Thank Robert O
Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Robert O, Thank you for taking the time to offer your feedback to us. We would like to apologize for the unfortunate service you received from us. It's really shame to hear about your disappointing hotel experience. We strive to make sure our guests are as comfortable as possible throughout their entire stay. Clearly we didn't accomplish that goal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A four-star hotel located in the commercial center of Andorra la Vella, perfect for leisure and relaxation at the same time in the city. It is located next to Parc Central and close to the Thermal Centre of Chaldea, and with easy access to the ski slopes of Vallnord and GrandValira. It has a total of 121 room units embedded in urban and modern architecture. They are equipped with direct dial telephone, TV with 30 national channels and via satellite, free WIFI, mini bar, digital safe, Bathrobes, letter pads, desk. They are soundproofed and have individual climate control. The bathroom with hairdryer, direct dial telephone and set of amenities. Acta Arthotel Hotel's facilities include the Aquarella SPA, which has a dry sauna, Turkish bath, fog, ice fountain, foot baths, experience showers and Scottish shower massage. It also features 5 external meeting rooms with writing materials, water and bonbons. All of them are located on the 5th floor of the hotel overlooking the Valira river. ... more   less 

Additional Information about Hotel Acta Arthotel

Address: Prat de la Creu, 15-25, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: €63 - €1,001 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Acta Arthotel 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hotel Acta Arthotel Andorra/Andorra La Vella
Hotel Style:
#1 Spa Hotel in Andorra la Vella
#3 Luxury Hotel in Andorra la Vella
#4 Romantic Hotel in Andorra la Vella
#5 Family Hotel in Andorra la Vella
#5 Business Hotel in Andorra la Vella
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Acta Arthotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best location, big rooms, modern, good staff, parking”
 of 5 bubbles 218magnust, 6 Feb 2017 | Read review
“Suites have a huge bathtub for 2 people”
 of 5 bubbles Javiermoro123, 7 Dec 2016 | Read review
“Rooms that overlook the street are noisy.”
 of 5 bubbles ronvoyage, 21 Oct 2016 | Read review
“rooms what I did manage to see are all large”
 of 5 bubbles audedinningcouple, 13 Oct 2016 | Read review
“Mountain view rooms”
  • Mountain view
 of 5 bubbles Kentsub, 3 Oct 2016 | Read review
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