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Hotel Mercure

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Hotel Mercure
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327 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Prague
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

This hotel is very well located in case you want to stay close to the main shopping area in La Vella. Rooms are spacious and clean. Car parking is available but not exactly in the hotel but in parking garage in hotel Novotel just across the narrow street.

Helpful?
1 Thank Jindra
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Jindra; Thank you for your review and kind words for our hotel. We are delighted to have served you so well and hope you will be able to return in the near future. More 

Argenton-sur-Creuse, France
Level Contributor
139 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 4 weeks ago

We stopped here on route to Spain. The hotel is in an excellent location for the town. It also has secure parking. One issue, no lift from car park, lots of steps. The hotel is very clean, pleasant and quiet. The staff very helpful and approachable. The spa area on the top floor with swimming pool is worth a visit.... More 

Helpful?
Thank Londontraveller
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Londontraveller; I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I'm glad to read that you have enjoyed our staff’s attentive service and pool facilities. I look forward... More 

Barcelona, Spain
Level Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 October 2016

Very well located, easy to park the car in the next building, service really nice. They have a direct access, entrance on the main street of Andorra la viella on the 5th floor, which is the reception of another hotel. I used my Accor Hotel points and it worth it. It was on October, no snow in Andorra, but nice... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank hideo_mn
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear hideo_mn; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

France
Level Contributor
150 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 September 2016

A very impressive hotel on arrival inside, alas it required its diners to go next door to the Novotel hotel & breakfast was on site for both hotels. Modern, clean & very central with secure parking under the Novotel, though there is no lift for the Mercure guests which can be awkward for guests who find stairs difficult to use.... More 

Helpful?
Thank Moreaux
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Moreaux; Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem for the heads of each department. We are looking forward... More 

Vienna, Austria
Level Contributor
6 reviews
6 hotel reviews
Reviewed 7 September 2016

Marvelous view from the rooftop. Helpful & smiling staff. Very good range of food for the breakfast. Easy access to the city. Better to reserve parking before the stay (very expensive) or to use some public parking in the city. For suitable wi-fi connection, ask the rooms in the central part.

Helpful?
Thank MarcelaMarine
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear MarcelaMarine; Thank you very much for choosing us. I feel pleased to know how much you enjoyed our hotel and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I'm glad to read that you have enjoyed our staff’s attentive... More 

Brussels, Belgium
Level Contributor
12 reviews
5 hotel reviews
Reviewed 2 September 2016

We stsyed for 3 nights. Parking car at hotel just for 1 night as we recognized that clise is punlic parking much chiepier. The shower head was old and after the time of accetable use. Was promptly exchanged. Computer system is without any flexibility, so be clear at the beginning of check in. Pur stay was a bit complicatef because... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Marosja
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Marosja; It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2016

When we arrived we were greeted with dog faeces in front of the elevators in the main lobby area. Parking was done via an automated parking machine system and they scratched 2 of the wheels of my Mercedes because it was a tight fit in the lift system. It also took 45 minutes to get the car out because there... More 

Helpful?
Thank B0AD1C3A
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear BOAD1C3A; We regret that your stay has not been entirely pleasant as we'd like. It was a momentary coincidence. Like you know, in our hotel, all animals are welcome and that is a consequence that we know could pass. This incident has been resolved right away, both by the owner of the animal and by the hotel, which has... More 

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paris
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 15 August 2016

We are seriously disappointed with this hotel for many reasons: The main one is that the bed was so bad that we could not sleep well at all. Isn't it the most important? It does not seem to. The rooms are rabbit cages all square, decorated like in the eighties with nothing happening since then. Carpet everywhere and when you... More 

Helpful?
Thank philippeenrique
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear philippeenrique; We thank the time spent to send us your comments about your stay at Mercure Andorra. We felt the service and performance have not lived up to your expectations and therefore please accept our sincere apologies. Our priority at Mercure is offering the best quality of service during your stay; therefore, any comments positive or negative is the... More 

Paris, France
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 August 2016

Very well located with an underground parking. The room was large and clean. But they gave me a room on a low floor with a terrible view on a back yard and it was pretty depressing. The restaurant is also pretty depressing. Very convenient for shopping.

Helpful?
Thank Arnaud T
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Arnaud T; Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Sincerely, More 

Ramsbotton, Bury, United Kingdom
Level Contributor
171 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 July 2016 via mobile

We travel to Andorra regularly and wanted an overnight stay in the centre as we had booked tickets for the Circ De Sole show that is put on each year. The hotel is easy to find and has an underground car park, a definite advantage in La Vella as we have spent many hours looking for hotels! Reception was efficient... More 

Helpful?
Thank w_john_c
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear w_john_c; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
172 air-conditioned rooms including 12 non-smoking rooms and 7 disabled rooms. Located in the financial and commercial centre. Features 3 restaurants, a bar, a private car park and a fitness center (swimming pool and sauna). ... more   less 

Additional Information about Hotel Mercure

Address: Carrer de la Roda, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: €87 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Andorra La Vella
Hotel Mercure Andorra/Andorra La Vella
Hotel Style:
#10 Luxury Hotel in Andorra la Vella
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure staff and other travellers.
7 questions
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Questions? Get answers from Hotel Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would think all rooms are of a high standard.”
 of 5 bubbles Londontraveller, 4 Nov 2016 | Read review
“Rooms very dull and the furniture is not very attractive.”
 of 5 bubbles 803Caroline, 1 Oct 2015 | Read review
“The Family Suites are lovely”
 of 5 bubbles Keaveys, 30 Jul 2013 | Read review
“WiFi log-on will accept any name.”
 of 5 bubbles 8002reverse, 14 Jun 2013 | Read review
“ask for the room that faces the courtyard. there are no super views in any room but the courtyard view is much quieter. also make sure they do not put you next to the elevator.”
 of 5 bubbles keen_traveller495, 18 Jan 2012 | Read review
5 of 5
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