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Hotel Phoenicia

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Hotel Phoenicia
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2,130 Reviews from our TripAdvisor Community

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Showing 1,858: English reviews
conwy
Reviewed 3 May 2016 via mobile

My husband and I had booked this hotel to celebrate our 25th Wedding Anniversary this coming June. We had a email saying that due to the fact they had found a wall of significant value that they were having to cancel our booking!!! we had booked this hotel last year we tried to get into the Excelceier as we have...

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10Thank suzy2011conwy
Stoke-on-Trent, United Kingdom
Reviewed 2 May 2016 via mobile

We have received a letter from our Tour Operator Thomas Cook informing us that our booking at the Phoenicia 5-12 July cannot proceed as it is closed and we will be staying at the Excelsior. We are extremely disappointed as the holiday is to celebrate a milestone birthday. Would you please confirm that this is the case and that you...

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31Thank Paula L
Pozzallo, Italy
Reviewed 22 April 2016

This expensive hotel is located at Floriana just next to the bus terminus. The bus terminus is even closer than the neighbouring city of Valletta where most visitors go to. However, transport is no problem from this hotel. Taxis are waiting outside at any time. If you rent a car you just have to pay parking fees and a space...

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Thank Johannes M
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Guest, Thank you for sharing your experience with other Trip Advisor users. While I am pleased to read that you have found our location suitable for your needs, please accept my most sincere apologies for having been unable to fully meet your expectations. I do hope that we will have the pleasure to contact us one the Phoenicia re-opens....

London, United Kingdom
Reviewed 25 January 2016

The location is very convenient being a short walk to the city center and having the bus / taxi station right outside but could be a little noisy at times (our room was on the 4th floor but at the front of the building) The pool and gardens close early which is a shame but the room was comfortable, the...

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7Thank 0nlyme
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Onlyme, Thank you for choosing the Phoenicia during your recent stay in Malta and for sharing your experience with other Trip Advisor users. Your comments and feedback are highly appreciated and I assure you that they will be taken on board. We hope we will have the pleasure to welcome you back to the Phoenicia in the future. Best...

Solihull, United Kingdom
Reviewed 3 January 2016

Visited just before it closed for renovation. We hope they do not remove the character from the building especially the ground floor. The whole place exuded a quiet old-style classiness. The basement area where the function rooms are however is a bit desolate and sad - you can only imagine the how alive it would have been down there years...

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4Thank Jan179
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Jan179, Thank you for sharing your experience at the Phoenicia with other Trip Advisor users, I am glad that you have enjoyed your stay with us. While extensive works are being carried out to embellish the hotel, our designers are being very careful to ensure that the style and charm of the hotel remain unchanged. We thank you for...

Tulsa, Oklahoma
Reviewed 14 December 2015

This hotel is like paradise in the heart of Valetta. Our room and bathroom were both large and in excellent condition with a great view. The breakfast on the terrace in the morning was spectacular. Great selection of food and excellent service. The gardens and pool were outstanding. By far the best we saw in Valetta.

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8Thank David D
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear David D, Thank you for sharing your experience with the travel community, it is such a pleasure to read that you have thoroughly enjoyed your stay. I thank you for your recommendation and I look forward to welcoming you back to the Phoenicia in the future. Best Regards Helena

Rome, Italy
Reviewed 8 December 2015

Understand the hotel is about to undergo major renovation and extension upwards. Is required as overall has a slightly tired and worn feel. Worn corridor carpets are symptomatic. My shower head sprayed water all over the bathroom because the attachment to the wall was broken. Notified front desk and housekeeper but it did not get addressed in three days I...

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6Thank Angus M
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Angus M, Thank you for sharing your experience at the Phoenicia with other Trip Advisor users. I would like to apologise for not fully meeting your expectations during your stay. I am sincerely sorry that the issue raised with Front Office and Housekeeping were not addressed as should have been done. I assure you that when the hotel reopens...

London, United Kingdom
Reviewed 18 November 2015

At the time of writing the Phoenicia is closing for a four month refurbishment. Nevertheless I had an enjoyable two night stay in November. The suite I stayed in was comfortable and the whole hotel had an old world charm to it. I hope the refurbishment is done with sensitivity to the historic past of this hotel. The bathrooms certainly...

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4Thank RolloMcFluff
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear RolloMcFluff, I has been a pleasure to welcome you to the Phoenicia, I am glad that you have enjoyed your stay with us. As you rightly said we are closed for an extensive refurbishment project and while we will be carrying out works on most of the hotel, we are being very careful that the changes blend into the...

Zagreb, Croatia
Reviewed 18 November 2015

This is a wonderful hotel, modern and recently redesigned, but with a little twist. It resembles the luxury hotels from the times gone by. Room was quite large, with a beautiful view from the 3rd floor. Bathroom was spacious with a kind of colonial fleur to it. Lovely place, great breakfast, and beautiful gardens with an outdoor pool. I would...

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1Thank AndreaZagreb_Croatia
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear AndreaZagreb_Croatia, I am really delighted to read your review of your stay with us. I am pleased that we went beyond your expectations and you enjoyed all of our facilities, the room, our restaurant and the salon. We all look forward to welcoming you back to the Hotel Phoenicia in the future. Best Regards Helena

Adelaide, Australia
Reviewed 17 November 2015

The Hotel Phoenicia is a grand,old-world hotel. It is stylish, calm and elegant and a stone's throw from the gateway into the old city of Valetta. Our room was comfortable and quiet. The balcony(s - we had two!) offered a delightful private retreat with good views (sadly, no harbour view where we were). Staff were very helpful and efficient. The...

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4Thank Elizabeth S
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Elizabeth S, Thank you for writing such a thorough review, I am very grateful that you took the time to share your experience with others. Thank you for choosing us and for recommending us to fellow travelers, we hope to welcome you back very soon. Best Regards Helena

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 

Additional Information about Hotel Phoenicia

Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Region: Malta > Island of Malta > Valletta
Price Range: €215 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Phoenicia staff and other travellers.
21 questions
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Ossett, United Kingdom

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Questions? Get answers from Hotel Phoenicia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is a mere 200 yards from the Old City, and very close to a bus stop where you can go to any place in the city.”
 of 5 bubbles riverplate2015, 28 Jul 2016 | Read review
“High up for the views”
 of 5 bubbles Jan179, 3 Jan 2016 | Read review
“A nice view from the 3rd floor.”
 of 5 bubbles AndreaZagreb_Croatia, 18 Nov 2015 | Read review
“Ask for sea view or balcony”
 of 5 bubbles alfie08, 14 Nov 2015 | Read review
“Balconies are available on floors 1 and 2 with views at the rear over Marsamxett Harbour.”
 of 5 bubbles TonyK2012, 14 Nov 2015 | Read review
5 of 5