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The Novotel Vines Resort Swan Valley

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The Novotel Vines Resort Swan Valley
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869 Reviews from our TripAdvisor Community

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Showing 858: English reviews
Perth, Australia
Reviewed 7 August 2014

This was a present from our kids for a birthday and we were really looking forward to it. The room when ,we could get in it ,was okay but nothing special. The shower over the bath I could not use as I have back problems and it it involving climbing stairs.. We had a lot of trouble with actually opening...

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Helpful?
1Thank 555Iver
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience was not all that it could have been. The hotel is currently undergoing a full refurbishment of our rooms and I believe this will rectify your issues in relation to the TVs and shower in...

Wellington, New Zealand
Reviewed 6 August 2014

The Vines Resort Swan Valley is a nice all round country club, the rooms are nice and rustically farm house, there's a nice golf course on site and gym. You're limited with on site food, which isn't overly cheap, but you have two options, separate restaurant and bar. I would stay again, and perhaps get a round in!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Darren N
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for sharing with us your experience at The Novotel Vines Resort Swan Valley. It is very encouraging to read that you enjoyed your stay with us and found the hotel unique. We are currently in process of refurbishing our hotel and look forward to welcoming you back with a brand new look in our rooms. Your comments are...

Adelaide, Australia
Reviewed 25 July 2014

An anticipated two day stay quickly turned into when can we leave. The complex is tired as are many of the staff. The rooms were very clean but very dated. Shower rose fell off, bed had metal poking through which was very sharp. Maintenance were polite and helpful as were cleaning staff. Room was drafty and balcony in need of...

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Helpful?
Thank Dianna M
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad you found the staff friendly and the rooms very clean. Please rest assured we are currently under going a...

Perth, WA
Reviewed 13 July 2014 via mobile

We went for a romantic escape hoping to do some wineries and restaurants in the Swam Valley. Check in staff were lovely and helpful but everything went downhill from there on. We stayed in room 210 which had pool views. The room was no better than motel standard. The bed was lumpy. The TV was unwatchable due to it's size...

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Helpful?
5Thank Gregor R
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Vines Resort Swan Valley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Perth, Australia
Reviewed 12 July 2014 via mobile

Stayed in a 3-bedroom condominium with another family, and together we had kids between 5 to 12 years old. Layout worked well for us with bedrooms upstairs and living areas downstairs. Open the sliding doors out to the patio and the ducks wandered up from the lake to join us. Saw some kangaroos around other condos too. 4 tennis courts...

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Helpful?
Thank LisaFromPerth
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to review The Novotel Vines Resort Swan Valley and sharing your experience. It is with great delight that I read you enjoyed the condominium's spacious layout and liked the wildlife at the resort. Please rest assured that we have taken note of your concern and measures to address the matter will...

Karratha, Australia
Reviewed 6 July 2014 via mobile

This was the site of our two day team builder during early July. The rooms were good, that shower curtain in the bath tub thing is not working though. On the upside; if you want golf, a Segway tour and some RnR away from the city. This is the place for it. I can't fault the staff the menu the...

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Helpful?
Thank Ish72
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at The Novotel Vines Resort Swan Valley. We are delighted that you enjoyed your team building stay with us. We are glad you liked the menu, golf and segway tour. Please rest assured we have taken note of your concern and measures to address this matter are...

Perth
Reviewed 4 July 2014

Review collected in partnership with Accorhotels.com
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1Thank Expectans_expectavi
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

kalgoorlie
Reviewed 3 July 2014

We spent 3 nights at the Vines. The room was large with a comfortable bed and the bathroom was well appointed. The surroundings make for a very relaxed stay.It was wonderful to be sitting in the restaurant having breakfast to look out and see Kangaroos grazing on the Golf Course. The staff are very courteous and helpful.

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Helpful?
Thank Larry G
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at The Novotel Vines Resort Swan Valley. It is with great delight that I read you had a relaxing stay at the resort and enjoyed the spacious comfortable rooms, beautiful wildlife, great views and service from courteous helpful staff. I will share your review with the team...

Perth, Western Australia, Australia
Reviewed 30 June 2014

Recently had a wonderful three day getaway at The Vines. From Check-in through to the Restaurant and Cafe to Check-out the service we received was excellent with our well-being and satisfaction always being of greatest importance. The room was comfortable and functional with everything we required and the grounds and hotel facilities were great with everything we needed while also...

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Helpful?
Thank Robert N
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, We would like to thank you for taking time to review The Novotel Vines Resort Swan Valley and sharing your experience. We are delighted that this was your third stay and we managed to live up to your expectations. We are happy that your getaway was pleasant and you enjoyed the comfortable, functional room, hotel facilities and great...

Eaton
Reviewed 21 June 2014

This is our second visit since October, and noted a massive change. We arrived after a long day and flight. Trip took 20 minutes by car from the International airport. We were greeted with a friendly face, and efficient check in. We had booked a great deal with the winter warmers package of wine and cheese platter. Arrived just in...

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Helpful?
1Thank megarocket
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, We would like to thank you very much for taking time to review The Novotel Vines Resort Swan Valley and sharing your experience. We are delighted that you enjoyed your recent stay with us and noticed a remarkable improvement in the service we provide. We would like to thank you for your kind and polite words. I will...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Vines Resort Swan Valley is in Western Australia's oldest wine growing region, just 35 minutes from Perth city centre. The resort features 103 NEWLY RENOVATED (2015) hotel rooms, 53 apartments, 2 restaurants, 2 bars, Day Spa, a swimming pool, outdoor spa, gym, tennis and squash courts. There is also a 36 hole championship golf course and conference facilities for up to 260 people. ... more   less 

Additional Information about The Novotel Vines Resort Swan Valley

Address: Verdelho Dr, The Vines, Swan Valley, Western Australia 6069, Australia
Region: Australia > Western Australia > Greater Perth > Swan Valley > The Vines
Price Range: €101 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Novotel Vines Resort Swan Valley 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
Novotel Swan Valley The Vines Hotel The Vines
Novotel Hotel Perth
Novotel Resort Perth
Novotel Perth
The Novotel Vines Resort Swan Valley The Vines
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Questions & Answers

Here's what travellers have asked, with answers from The Novotel Vines Resort Swan Valley staff and other travellers.
3 questions
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Questions? Get answers from The Novotel Vines Resort Swan Valley staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check other travellers photos for an accurate picture of rooms or apartments”
  • Secoind bedroom
  • Laundry facilities in main bathroom
  • Living room, couch is cosy, tv small and no reception. picture not well placed.
  • View from the upstairs balcony near sunset.
  • Ensuite in need of upgrading
  • Master bedroom is comfortable, as is the bed.
  • Second bathroom.
 of 5 bubbles shannonsQ2797GC, 18 Feb 2017 | Read review
“If you like a view or want to be close to the pool, let them know, or if you like a view of a golf course , like me , then request that.”
 of 5 bubbles mawsn, 27 Jan 2017 | Read review
“Ground floor rooms open up to gold course and vines.”
 of 5 bubbles orlena2017, 24 Jan 2017 | Read review
“Sit outside where you can enjoy the evening breeze. You may see a few 'roos.”
 of 5 bubbles richardhM2376MO, 22 Jan 2017 | Read review
“ground room around the vines - best value at the end of the day with a glass of wine in your hand...”
 of 5 bubbles catatash, 16 Jan 2017 | Read review
5 of 5