SCANDIC LAAJAVUORI

We went for christmas and we were there three days. Place is near nature and that was one reason to choose this place but staff didn't know area very well. Even this was "christmas" at hotel it didn't manage to take us to christmas feeling. Reseption staff was too busy or there were something else going. When we arrive there were some problems with room location and so but they mange it. There were no "christmas" at room, no decoration, no cookies, no nothing for to feel christmas at room. And there were other guests dirt in floor and windows were full of hand marks and so and when I tell this to reception they wasn't even sorry about that. Best part was staff at restaurant, they make you feel wanted and service was excellent even food didn't it. Like there were two different place were you were even we were in same hotel. And those three days I heard other customers complaining about cleaning whiteout any reaction at reception. When I went to see spa there were also some problems, two saunas was out of order and there were only one traditional sauna left to use. Any on there complaining reception was not sorry at all in any point. If you are at Jyväskylä or making trip there, there are many better hotel at that region. …

Date of stay: December 2021

Helpful

Share

Response from Scandic Laajavuori, Guest Services / Front Office at Scandic Laajavuori

Responded 1 week ago

Dear Pathfinder655222 Thank you for you stay at Scandic Laajavuori and thank you for taking the time to leave us your important feedback about our service. This is very valuable for us and will give me a big reason to have a serious staff meeting regarding these issues and feedbacks regarding our reception staff reactions. This makes me so sad as the service is always so caring and the most important thing in our hotel so there is a lot to discuss with my team. Without your feedback I wouldn't have this information so I am forever grateful for you for giving this information to me and at the same time deeply sorry what you have been going through. I hope you can send me email so I can make up your spoiled Christmas feeling in our hotel. I hope you will give us another change and will come again to Scandic Laajavuori. That would mean so much to our whole team in the hotel. Have a wonderful and better year 2022 and once again thank you for your time. Kind regards, Aino Heikkilä / Head Concierge Scandic Laajavuori aino.heikkila@scandichotels.com

Vantaalainen81 wrote a review 8 Jan

Vantaa, Finland1 contribution1 helpful vote

Lovely hotel for families

Beautiful spa, great breakfast and delicious meals of an evening, friendly service. Lots to do for families, bowling hall, play rooms for smaller children with a bouncy castle. We had a lovely time and felt very welcome.

Review collected in partnership with Scandic Hotels

Date of stay: January 2022

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

1 Helpful vote

Helpful

Share

Response from Scandic Laajavuori, Guest Services / Front Office at Scandic Laajavuori

Responded 1 week ago

Dear Vantaalainen81, Thank you for sharing your experience about staying with us! We are very glad to hear that you have enjoyed all the services our hotel has to offer and that our staff have made you feel welcome. Hope to see you again soon! Best regards, Ansku Receptionist Scandic Laajavuori

aulisj2015 wrote a review 3 Jan

Hameenkyro, Finland9 contributions3 helpful votes

A holiday trip to Jyväskylä

We spent four nights in the hotel during our christmas holiday. The morning sauna & spa gave a good start for every day. The place was not too crowded, maybe bacause of COVID-time. The room was nice. The only negative point was that the floor was quite cold during this winter time. The restaurant menu was a bit limited because of these regulations concerning opening hours, but the chevre bread portion was really good.

Review collected in partnership with Scandic Hotels

Date of stay: December 2021

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Helpful

Share

Response from Scandic Laajavuori, Guest Services / Front Office at Scandic Laajavuori

Responded 3 weeks ago

Hi aulisj2015, Thank you for writing a comment regarding your stay with the Hotel Scandic Laajavuori. I’m so pleased you liked our hotel and service to start a day Spa. We are always very happy when a guest contacts us about the wonderful experience and service they have received. I'm terrible sorry about that floor was not warm. Thank you for staying with us. We hope you enjoyed our hotel location and our breakfast. Welcome again! Jukka from reception

Suvi_JL wrote a review 1 Jan

Espoo, Finland3 contributions

Family holiday

Excellent hotel AMD location for winter family holiday; we were really happy avoautolla tue variety on activities (bowling, osa, fitness) available for all ages (in the hotel or nearby Laajis.fi). Out teens as well as 5 year old were all satisfied + we parents of course also 😊👍🏻 Really friendly staff, and excellent view from the family room.

Date of stay: December 2021Trip type: Travelled with family

Helpful

Share

Response from Scandic Laajavuori, Guest Services / Front Office at Scandic Laajavuori

Responded 3 weeks ago

Dear Sujuu_Fln Thank you for your stay at Scandic Laajavuori. We are so happy that you have enjoyed your stay with us. Hopefully see you soon again with us. Have a great year 2022! Kind regards, Aino Heikkilä Head Concierge / Front Office Manager Scandic Laajavuori

Aaltsi wrote a review Nov 2021

17 contributions4 helpful votes

Quite average, nothing less nothing more.

It was okay, nothing more nothing less. Price was average. Spa and gym was good enough, but gym was hard to found at first time. It could be seen that rooms pretty old, but still good enough. Hairdryer in our room was a joke. Breakfast was good and bowling hall was nice. Customer service was excellent all the time. We could use Scandic Laajavuori again, but I think we are trying different opinions next time.

Date of stay: November 2021Trip type: Travelled as a couple

Helpful

Share

Response from Scandic Laajavuori, Guest Services / Front Office at Scandic Laajavuori

Responded 5 Dec 2021

Hi Aaltsi, Thank you for sharing your experience about your stay with us. Your review will help us to improve and to get even better at what we do. We are sorry to hear that the hair dryer in your room has not worked as it should. We are happy to hear that especially our customer service has pleased you and I will definitely forward this feedback to all of our staff! After all, we hope you will stay with us again sometime in the future. Best wishes, Ansku Receptionist Scandic Laajavuori

PreviousNext