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Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel

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Sulhasenkuja 3, Helsinki 00180 Finland
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Traveller (172)
Room & Suite (146)
Dining (55)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 24/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Updated 24/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 76 hotels in Helsinki
Location
Cleanliness
Service
Value
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Finnish
116Reviews11Q+A8Room tips
Traveller rating
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Carola T wrote a review Jun 2022
36 contributions1 helpful vote
I stayed two nights and had great dinners at the hotel restaurants. The hotel is silent and nice. The beds feel good and the toilets and showers are nice size. Also suitable for handicaps. The hotel has a small parking hall and another is also available near by. Free wifi. The food at the restaurant is tasty and the staff is nice. Quite good connections to the nearby city centre
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Armi Hatakka, Owner at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 2 weeks ago
Dear guest Carola T, Thank you so much for your stay and for your most kind and wonderful feedback as well pointing out the great dinners and other services as well. What a joy it is for me to be able to thank all our team members for you as well. Warm welcome back again. Kindest regards, Armi Hatakka general manager
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Andy17898 wrote a review Jun 2022
Telford, United Kingdom133 contributions135 helpful votes
Ill keep it short. Decent location, 10/15 minute walk from the centre, VERY comfortable beds and nice modern clean rooms. The only thing to note is the standard rooms are twin. Might be a bonus if you dont want to share a bed with your other half?
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Date of stay: May 2022
Value
Location
Service
Room Tip: Dont get a standard room!
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Response from Armi Hatakka, Owner at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 4 weeks ago
Dear guest Andy17898, Thank you for your stay and for taking the time to tell me about your very fine experience at Holiday Inn HELSINKI - WEST RUOHOLAHTI. I do thank you so much for taking this time to share your opinion and pointing out the high value of the service minded employees that really do care. I’m very proud and honored to pass your fantastic regards to all of our staff members as well and let them know how much you value the service provided and want to share it as well. We do have 60 standard queen rooms at our hotel. I'm so sorry to hear that we have not been able to provide you with one this time. The twin rooms can be placed together but it is not the same though. We should always try to find the best possible solution together with the guest at the arrival, if the room type booked is not available for some reason. Hoping you’ll have more successful experiences within Holiday Inn hotels and resorts worldwide in the future too. Warm welcome back again soon. Kindest regards, Armi Hatakka general manager
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charly wrote a review Apr 2022
Sant'Agnello, Italy1 contribution
We stayed 4 nights, the staff is very nice and kind but the hotel is dirty. The room is dusty and the bathroom was not properly clean, i went to the supermarket and cleaned myself. Especially during/right after a pandemic you expect better than this. Breakfast was nice, many choices, but then I found bugs in the salad. Also we asked for the fixed price taxi to the airport and they reserved the one without it… so we paid double the price. We used to come here years ago but we’re definitely not coming back.
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Date of stay: April 2022Trip type: Travelled on business
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Response from Armi Hatakka, Owner at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 4 Apr 2022
Dear valued guest Culture30729344374, Thank you for your stay and for taking the time to tell us about your experience at Holiday Inn HELSINKI - WEST RUOHOLAHTI. I do thank you so much for taking this time to share your opinion and pointing out the areas of success and failure as well in order to improve our services for the future. I do apologize deeply that we failed in meeting all your expectations especially when it comes to cleanliness, breakfast salad and the taxi ordering procedures. Our aim is to serve as well as we possible can. This is not how we want to continue at all. We have indeed placed a sign in all the rooms that if you are unhappy please let us know right away and we'll fix it for you right there and then even during the night time or we upgrade you to another room instead free of charge. Our housekeepers are here daily to clean and it is always best to report such things soonest possible to the reception. Salad is delivered fresh to our restaurant and it is washed every day by us before having it placed on the table. Hoping you reported this as well to the waiters working at the time. We shall have a look at this as well with our kitchen team. All taxi companies in Helsinki now have fixed prices, some from the airport only to Helsinki city for example Taxi Helsinki gives you a fixed rate at 35eur max 4 persons when you take the taxi directly from the lane 2 at the airport (no advance booking possibility) and some other companies have both ways to/from for example Airport taxi offers day time price 45eur one way and night time 55eur one way. Before corona time years ago Yellow taxi picked up people from many Helsinki hotels during its way to the airport and had cheap prices but this is no longer valid I'm afraid. So sorry that we have not informed you about this at the time of the booking in case you asked about the price. Hoping you are able to forgive us and have faith in us again in the future. It is lovely to hear that you liked our staff friendliness and want to share this with us too. Hoping you’ll have more successful experiences also within Holiday Inn hotels & resorts worldwide in the future. Welcome back again at your convenience. Sincerely yours,
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JariJK wrote a review Mar 2022
Kouvola, Finland5035 contributions302 helpful votes
+1
Holiday Inn Helsinki West is situated on the outskirts of the city center. The hotel is almost next to Ruoholahti Metro Station (the subway) and the small Ruoholahti Shopping Center. It is only a short walking distance to the beautiful Ruoholahti Canal pedestrian zone. I stayed in a basic room and it really is quite basic as the name says. My room was very functional but there wasn't any extra there. Body lotion wasn't available. My sleep quality was very good thanks to sound proofed windows. However, it would be nice to stay in a bit better room sometimes. Public areas are renovated, beautiful and fresh colored in the hotel. There are many interesting details there. The breakfast was good. I especially loved mudcake! Service is always kind in this hotel. This is a good mid-range hotel.
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Date of stay: March 2022
Value
Service
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Trip type: Travelled on business
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Response from Armi Hatakka, Owner at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 29 Mar 2022
Dear guest JariJK, Thank you for your stay and for taking the time to tell me about your fabulous experience at Holiday Inn HELSINKI - WEST RUOHOLAHTI. I do thank you so much for taking this time to share your opinion and pointing out the high value of the service minded employees that really do care. I’m very proud and honored to pass your fantastic regards to all of our staff members as well and let them know how much you value the service provided and want to share it as well. We renovated all rooms and public areas in the beginning of 2018 already but 97/256 rooms were left as original with some uplift measures only. We do offer better amenities such as bathrobe & slippers, mini bathroom supplies incl. body lotion, honey & hot chocolate among other things at our standard upgrade rooms only and all these rooms have a beautiful sea bay view as well on a higher floors. Hoping you’ll have more successful experiences within Holiday Inn hotels and resorts worldwide in the future too. Warm welcome back again soon. Kindest regards, Armi Hatakka general manager
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Andrzej O wrote a review Nov 2021
1 contribution
We was there only 3 days Hotel was very good , room was always clean, staff nice, brekfast was good too , a lot meals and drinks In hotel is fantastic sauna, i spend there very Racing time I recomend this hotel
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Date of stay: November 2021Trip type: Travelled with family
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avril w wrote a review Feb 2020
Durban, South Africa10 contributions21 helpful votes
Modern Hotel with friendly super helpful staff. They assisted me with all my requests and even helped me find and retrieve my cell phone from the taxi I had left it in. I was also referred to an amazing local suite of doctors as I was feeling under the weather. Just a special note of thanks for all the help even though my stay was short and sweet. It’s a must stay if you are in Helsinki as it’s close to all amenities esp. the metro to.
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Date of stay: January 2020Trip type: Travelled solo
2 Helpful votes
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Response from Armi H, General Manager at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 2 Mar 2020
Dear guest 18avrilw, Thank you for this wonderful feedback pointing out the great service by our staff. They are there for you always. What a joy it is to hear that you really enjoyed their service and help. It is my pleasure to thank them all for you as well. Warm welcome back again. Kindest regards,
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JariJK wrote a review Jan 2020
Kouvola, Finland5035 contributions302 helpful votes
+1
Due to my work I already have stayed in Holiday Inn Helsinki West Ruoholahti twice in January and I will stay here regularly in the coming months. The location isn't very central but it is only 500 meters to Ruoholahti Metro Station (the subway) and 600 meters to the beautiful Ruoholahti Canal pedestrian zone (read separate TripAdvisor reviews). The small Ruoholahti Shopping Centre (Ruoholahden Kauppakeskus) is situated next to the hotel. The surrounding area isn't very beautiful. Rooms are partly renovated. Beds are very comfort. Soundproof windows are good. I heard only quiet traffic noise and my sleep quality was very good. The heating and air-conditioning system is self-adjustable. It is quite OK but not very effective. Bathrooms look quite old but they are very functional. It is easy to take a shower without watering the whole bathroom. I have stayed in standard rooms and I don't know if they have any better rooms. It is quite odd that the phone number of the reception is different in safety precautions (131 on the cardboard label in the room) and in the emergency exit evacuation plan (101 on the door). The lobby and the renovated restaurant are extremely cozy with many interesting details. The restaurant serves as a breakfast room, too. Their buffet breakfast is very good. It even includes ready-made pancakes. Earlier they had a pancake machine but it was quite slow. So this system is much better. Service at the breakfast is extremely kind. The restaurant also has a take-in service. That means that you can choose from the menu in your room and ring them to place your order. When your meal is ready, they will give you a call. It is free to collect your portion from To Go Café in the lobby. If you want traditional room-service, they take 10 euros more. Soup of the day, sandwich of the day and salad of the day are available 24/7. Restaurant opening hours are very limited. Snacks are available 24/7 from To Go Café. They have a sauna and a mini-gym in the hotel. Actually the gym or the fitness room is extremely good although they say that it is a mini-gym. The parking hall with wide places for cars is very good, too. They even have places for cars of disabled people in the parking hall. Service is always very kind both in check-in and check-out. So I can say that this a quite nice hotel for business trips.
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Date of stay: January 2020
Location
Cleanliness
Service
Trip type: Travelled on business
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Response from Armi H, General Manager at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 22 Jan 2020
Dear guest JariJK, Thank you so much for your stay and for pointing all good there is to enjoy and how all works. I'm so happy to be able to thank all our team members for you. Thank you also for bringing up the issue of 2 different numbers for the same safety service purpous. Both numbers 101 ja 131 work fine. Thank you once more for your stay and warm welcome back again soon. Kindest regards, Armi Hatakka general manager
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PreacherKane wrote a review Jan 2020
Great Malvern, United Kingdom2497 contributions199 helpful votes
+1
Typical good service from a Holiday Inn: check-in fantastic, all information provided, nice room with both Euro and USB power points not only on the desk but against the bedside and a nice view out over the Seurasaari bay. This particular Holiday Inn use a keycard to activate not just room power but also the lifts. I ate in the restaurant that evening. The meal (a Caesar salad minus the Caesar dressing) wasn't bad, a bit dry, but there were a noticeable absence of waitresses patrolling the restaurant. I ate out other evenings after that.
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Date of stay: June 2019
Location
Cleanliness
Service
Trip type: Travelled on business
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Jan157 wrote a review Dec 2019
Prague, Czech Republic109 contributions44 helpful votes
My room was absolutely clean, well equipped, everything looked new. Comfortable and large bathroom with appropriate storage space. Easy to find and reach during the daytime or by taxi, but a bit more difficult from a night bus or tram. The metro station is just across the street but it closes at 11pm. Both check in and out was very quick and easy, the staff was friendly. Rich and tasty breakfast is worth the price and is served in an interesting and comfortable environment.
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Date of stay: December 2019Trip type: Travelled on business
1 Helpful vote
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Response from Armi H, General Manager at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Responded 1 Jan 2020
Dear guest Jan157, Thank you for your stay and for your fabulous feedback pointing out the value of our service minded team and our services well provided. What a great pleasure I have to thank all our fine team members for you and let them enjoy as well. This really gives us believe in the future too. Thank you for sharing your point of view with all of us as well. Warm welcome back again. Kindest regards and happy new year as well. Armi Hatakka general manager
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duxoup2017 wrote a review Dec 2019
Birmingham, United Kingdom64 contributions39 helpful votes
We stayed at the hotel for 3 nights on a weekend trip from the UK. From start to finish the staff were excellent in their friendly and attentive manner and made us feel very welcome. The breakfast was exceptionally good for a budget (albeit superior) hotel, one of the best buffet style breakfasts we have had anywhere. In terms of value for money, quality of staff, hotel amenities, breakfast, plus friendly and efficient service, I would highly recommend this hotel. Well done to all of the staff for running such a customer focused operation, particularly Eeva, Rehal and Issi, who all provided great service.
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Date of stay: December 2019
Value
Cleanliness
Service
2 Helpful votes
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PRICE RANGE
US$105 - US$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn helsinki city west hotel helsinki, helsinki holiday inn
LOCATION
FinlandUusimaaHelsinkiKampinmalmi
NUMBER OF ROOMS
256
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Frequently Asked Questions about Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel
Which popular attractions are close to Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Nearby attractions include Takeoff Simulations (0.3 km), Cable Factory (0.5 km), and Megazone Helsinki (0.4 km).
What are some of the property amenities at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Conveniently located restaurants include Yeti Nepal, Faro Channelside Bar & Restaurant, and Holiday Inn Open Lobby.
Are there opportunities to exercise at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
The staff speaks multiple languages, including English and Finnish.
Are there any historical sites close to Holiday Inn Helsinki - West Ruoholahti, an IHG Hotel?
Many travellers enjoy visiting Mannerheim Museum (2.9 km), Seurasaari Island and Open-Air Museum (2.2 km), and Sea Fortress Suomenlinna (4.5 km).