Came all the way from the US. Arrived couple hours before check in. Came to the check in desk to see if room is available . Was told by lady named Anna that she is too busy to check. Very rude . No attempt to accommodate . As I was sitting all exhausted in the hall, I notice that several other people were successfully checked in. My presence was completely ignored . Most unwelcome hotel I ever stayed at. Absent customer service .
There was incredibly obnoxious construction in the room above me driving me crazy and I was told I would just have to wait 8 hours for them to finish. I was sick and couldn’t leave me room and noise canceling headphones could not even cover the sound.
An extremely large room in one of the origonal hotel rooms so the bathroom sparse but adequate. Not really keen on the Scando style breakfast which was bit of a scrum. Helpful staff with tourist advice and central location. Hotel couldnt find hearing aides we think we left behind. A bit pricy on the price quality ratio but this is Finland. The sauna was okayish.
Stayed two nights here. It was completely renewed room and it was spacious and very comfortable. Situation is in the heart of the city. Breakfast was tipical, nothing special. The view from the breakfast room was nice. Service was poor.
Vaakuna is situated smack down in the centre of the city, right next to the railway station. The lobby alone is a unique sight: classic Finnish design and decor. The rooms carri the same spirit, and the renovated rooftop restaurant is a wonderful place for breakfast.
A very mid-range, fair hotel in a great central location. I had a wonderful view of the railway station and the adjacent square. The room was clean and the beds comfortable. Breakfast was okay, nothing spectacular but a fair offer of bread, yoghurt, bacon etc. The service was adequate.
This is the worst hotel room I have every stayed in. My room window doesnt look out into a street (no city view). It overlooks the inside of a shopping center (see enclosed photos) that is lit up with bright neon lighting throughout the night. Housekeeping service is optional. I asked for it two days in a row but didnt get it. The hotel advertises itself as having a fitness center but it doesnt. The fitness center is located in another hotel that is a 5-10minute walk. No matter how much they convince you about the amazing location, dont stay here. I was so embarrased for my hosts you thought they would choose something central for me.
We arrived in Helsinki early on the night train and had a late flight. The hotel allowed us to book a day use room. The room was wonderful, clean, large with an amazing view. The location could not be better for a trip to Helsinki and links to the train/airport.
The breakfast room on the top floor was the best thing in this hotel. The room was small, poorly decorated, dirty (windows, beds), noisy, poorly functioning and dark. Do not choose a courtyard room. I don't think the room is suitable for allergy sufferers. When I turned off the air conditioning, I had difficulty breathing. A safe box, kettle (tea, instant coffee, cocoa) minibar and free WiFi are available in the room. The sauna (open in the morning and evening) was a plus. Age is starting to show in this hotel. The hotel needs updating. Excellent location in the heart of the city. Short walk to Central Railway Station, Central Bus Station and Metro. Good shopping centers and restaurants nearby.
The hotel is situated right next to the central railway station and the main street of Helsinki, Mannerheimintie. Therefore it is no surprise that there was some noise from the traffic. Otherwise the hotel was calm and peaceful even though it seemed to be fully booked due to a discount campaign. The hotel is in the same building with one of the main warehouses of Helsinki, Sokos, so shopping is easy! The other main warehouse, Stockmann, is situated 450 metres southwards. For a tourist, many art museums (Ateneum, HAM, Taidehalli) are at only a few minutes walking distance from the hotel. Also other sights, such as the rock church, the central market place and the ferry connection to the Suomenlinna fortress island, are within a couple of kilometers. From the Railway station metro station it is easy to get to the Eastern parts of the city or to the Western neighbouring city of Espoo.. The hotel was built in 1952 for the Olympic games in Helsinki and has recently been thoroughly renovated in the original functional style. The standard room was very tidy and clean, bed comforable and altogether the equipment in the room was sufficient (electric kettle, free WI-FI, safe, etc). However, the water pressure given by the ”eco” shower head was too low in my opinion. The hotel breakfast in the uppermost 10th floor was of good standard variety but nothing extra. We also had dinner there, it was a well made Finnish delicacy: fried vendaces with mashed potatoes. There is also a terrace outside for having drinks. Views from the restaurant and also from the room (whih was on the 8th floor) gave over the center of the city. Since the corona pandemic is still ongoing, hand sanitizer was available at the reception and restaurant. (Bring your own face masks.) We were satisfied with the service at the reception, where we had to ask for e.g, new batteries to the tv remote controller and for ice to cool a bottele of prosecco. There is no pool in the hotel; and we had no time to go to the sauna, which would have been available every evening for free for the hotel guests.…