Nice and clean hotel with comfortable interior design. Good location. It would have been easier to sleep, if the room wasn't so hot (+24 °C) and if there wasn't Tuomiokirkko Cathedral playing its bells next to your window. A rich breakfast was pleasant, but it took too long to get a cup of coffee from the staff. Please, just buy a coffee machine if your service concept doesn't work.
Maybe you think I am over reacting and maybe I am, but being unable to sleep for any reason (however nice the hotel, it’s rooms or it’s staff) constitutes a bad score to me. The control on the room aircon offers you the appearance of control allowing you to set the temperature but does not respond. The help button confirms I am following the instructions. Why do hotels (engineers or management) do this? Why do they wait for unwitting customers to wake up in the middle of the night, sweating and unable to breathe (or get back to sleep) before they do anything? It’s too late. The night is spoilt. The next day is ruined. There is no way to undo what has been done. Otherwise… as other people have said, it’s a lovely hotel.
The hotel neglected to provide us the necessary infomation about booking a table at the hotel restaurant and about the cost of parking. They were supposed to send us an e-mail with all this information but they did not send it.
Anytime I am in Oulu I am staying in Lapland Hotel. This is an outstanding experience specifically since @Anniina Henttu is making this perfect any time. Great accomodation, good food and nice bar area. Definitely a must for vistors to Oulu
The hotel is extremely tidy and modern. The personnel is nice. As we checked in (got permission to check in a couple hours earlier, as the hotel was not full), we first went to the gym (5 Euros) and then swimming. In the evening we had dinner at the hotel restaurant. It was quite expensive, but on the other hand, so is everything in Finland. Breakfast was included in the room price and was luxurious.
I stayed at Lapland Hotels Oulu for 4 nights in July. Overall the hotel was nice, the furnishing was stylish and fit in the theme. The room was comfortable and there was a cooling machine, as it was quite hot at the time of our visit. There were a few inconveniences that I was surprised to notice. It was a room for 2 persons, but there was only one bed side table. The power sockets were also quite far from the bed, when usually they're conveniently right next to the bed in hotels. The most significant thing was that there was no minibar in the room! It was a hot summer weekend, so it would have been nice to have a cold drink in the room. There was also a barking dog in the room next to us, which was a bit annoying. We were offered to change our room (to a lower rate room), but luckily our neigbors were leaving on the next day, so we kept our room. The breakfast was very good! A good variety of products of good quality. The hotel also offers some vouchers to use in the bar/restaurant, which was nice. All things considered, it was a nice hotel. despite the small inconveniences, I enjoyed my stay!…
Hotel has excellent restaurant with recently renewed menu. Rooms are decorated for example with reindeer horns over the bed. Elevator and corridor music was native Sami yoik. Sound level was comfortably low and stays in the corridors, not disturbing you in the room. In room entertainment system has probably the most original content I have seen in any hotel outside Finland or this hotel chain. Lots of beautiful imagery from Finnish nature with Sami yoik as as sound tapestry.
Rooms are spacious, ultimately clean and relaxingly Lapland-themed. Personnel understands the needs of the visitors from different cultures and for different reasons to stay over. Flexibility is built-in.
Perfect location in front of oulu’s cathedral. Loved the. Rooms and the furnishing. Great ambience. Service offered by staff was professional and friendly. Great breakfast with healthy food and lots of choices. Loved the salmon Only negative side: parking price a little bit too much
Stayed here for one night with my two beagles and the experience was very positive. Truly pet friendly, the dogs were also given a goodie-bag with treats which was a nice touch. The location next to a park was very useful as we were traveling with pets. Excellent breakfast, good parking facilities.