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About
#7 of 10 hotels in Oulu
A peaceful hotel in the centre of Oulu, near the railway station. Friendly service, refurbished rooms, a comfortable restaurant and a relaxation suite with sauna and swimming pool guarantee a relaxing visit. The hotel also has modern meeting facilities and good parking opportunities.
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Location
Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Kajaaninkatu 17, Oulu 90100 Finland
Name/address in local language
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Car HireSee all Oulu car hire
197Reviews1Q+A1Room tip
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Writing a review directly from the hotel. When came to my room at 16.30 found out that it was not cleaned at all, no towels changed etc. Hoped to have a rest after a busy day, but couldn't call to the reception, because laptop is broken (there is no usual phone, only laptop for internal calls). Yesterday I already informed that this laptop doesn't work, but nothing has happened for the last 24 hours. So I had to go down to the reception, wait in a line and ask for a house-keeper to come for cleaning. Now, instead of having rest I ask houskeeper to wash glasses, clean the floor and etc. I wouldn't expect such service when paying 100 eur per night.... ((((((
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Date of stay: August 2021Trip type: Travelled with family
Helpful
Response from Scandic Oulu City, General Manager at Scandic Oulu Station
Responded 2 weeks ago
Hello! Thank you for sharing your experience online and reviewing our hotel. I'm so sorry our housekeeping department was not up to date with their duties which is a clear mistake. I wish we performed a proper cleaning in your room and fixed all the errors you noticed without any major delays. Hopefully the rest of your stay was more pleasant than the beginning of it. Best regards, Juha
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The price for a night in this so called hotel was higher than the best hotels in Helsinki, but the quality was poorer than in the worst hostels. The motel what it was, doesn't have air conditioning and the room was about 37 degrees warm during the night. There was no room service and no possibility to buy food after the restaurant had closed. No complementary water in the room. The parking was not included in the room price. The staff was arrogant. The breakfast was not optional, even though they stopped serving it already at 10, and the breakfast was schedule in 15 minute time slots, so the guests couldn't even choose the time to go to the breakfast. The quality of the breakfast was substandard. The overall experience was so terrible, that this was the last time I will ever use Scandic hotels.…
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Helpful
Response from Scandic Oulu City, General Manager at Scandic Oulu Station
Responded 2 weeks ago
Hi there! Thank you for your feedback. I'm sorry it took me so long to respond. I'd better not challenge your opinion but just say that I'm sorry your stay did not meet your expectations. Best regards, Juha
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The hotel building is from the 70's and despite having been refurbished there's a dreary atmosphere. Cigarette smoke smell lingers in the reception / restaurant area. No aircon in the rooms, so incredibly hot and stuffy. We had to cancel two remaining nights and switch hotels.
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from Scandic Oulu City, General Manager at Scandic Oulu Station
Responded 9 Aug 2021
Hello and thank you for your review! The hotel is from the 80's to be exact but that is just a small detail. The rooms and the floors were refurbished during 2017 so not so long ago. Now I'd better not say anything else about the atmosphere that I like it although I do appreciate your opinion as these issues are matters of taste. Our hotels are non-smoking premises so the cigarette smoke must have come outside the building. Nevertheless it is annoying, I agree. Our rooms have been quite warm and it is a shame you had to switch hotels. However I hope the rest of your visit in Oulu was more pleasant. Best regards, Juha
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We had visited Jyväskylä and Kuopio Scandic hotels, no complaints there. Then we booked this Oulu Scandic, and a "superior quality" room for two. So the room was small, tiny bathroom, empty minibar, no a/c. I didn't find any superiority there. When we asked the receptionist she told us that the two bathrobes in the room made it "superior". Kinda took us by surprise.
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Date of stay: July 2021
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Response from Scandic Oulu City, General Manager at Scandic Oulu Station
Responded 9 Aug 2021
Hello! Thank you for your feedback and visiting our hotel in Oulu. I'm sorry it took me so long to respond. The concept "superior" is and must be flexible just because of the fact hotels are different. Unfortunately Scandic Oulu Station, built in 1982, has no bigger rooms than you stayed in. As we want to create divergence between the rooms the only option is to equip some rooms better than the others. The bathrobes are a good example but there is more: water kettle with warm drinks selection, wider selection of Face Stockholm products etc. I fully understand your disappointment and hate to say this but this is the best we can do at the moment. Have a great rest of the summer 2021! Best regards, Juha
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Stayed one weekend there. The service was great, the rooms were recently renovated and good breakfast served. One minor development item would be to have more silent air con in the rooms...now the aircon was quite noisy, but did not prevent (3 of) us from falling asleep.
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Review collected in partnership with Scandic Hotels
Date of stay: April 2021Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Scandic Oulu City, General Manager at Scandic Oulu Station
Responded 27 Apr 2021
Moi! Such a nice review, thank you a lot! We do have a nice and cozy hotel with a service minded and professional team so I'd better not disagree with you on this one. I'm happy to read you enjoyed your weekend with us despite the not so silent ventilation in your room. Thank you for visiting us and welcome again! Best regards, Juha
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LOCATION
FinlandNorthern OstrobothniaOulu
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Claim Your Listing Frequently Asked Questions about Scandic Oulu Station
Which popular attractions are close to Scandic Oulu Station?
Nearby attractions include Exit Oulu (0.09 km), Mallaskellari (0.5 km), and Exit Oulu rotuaari (0.2 km).
What are some of the property amenities at Scandic Oulu Station?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Scandic Oulu Station?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Scandic Oulu Station?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Scandic Oulu Station?
Conveniently located restaurants include Ravintola Sauraha, Ravintola Hella, and Puistola.
Are there opportunities to exercise at Scandic Oulu Station?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Scandic Oulu Station located near the city centre?
Yes, it is 0.5 km away from the centre of Oulu.
Are pets allowed at Scandic Oulu Station?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Scandic Oulu Station offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Scandic Oulu Station?
The staff speaks multiple languages, including English, Swedish, and Finnish.
Are there any historical sites close to Scandic Oulu Station?
Many travellers enjoy visiting Kauppahalli (0.8 km) and Oulu Cathedral (0.6 km).