The hotel is oldish, but it seems that it has been updated. Double room was really cosy with quite comfortable beds, flat screen, fridge and tea/coffee kettle are in room. One thing I have never seen before, was the Northern lights imitation lighting in the room, how cool is that! Hotel have a small but good sauna and it's free for guests, check available times from reception. Hotel have also big restaurant. Breakfast was great and offered some lapland specialties. Staff polite and very helpful!
We stayed one weekend night at Original Sokos Hotel Vaakuna Rovaniemi. The hotel's staff were friendly and willing to serve. Our standard room was nice, very clean and quiet. The room temperature was quite warm but we enjoyed it after the day spent outside. Parking in a garage was cheap (12 €/day) and the hotel's location was very good. The breakfast was also very good and included some tasty Lapland foods.
Nice, comfortable and clean. Way too expensive for what it is. Staff a bit careless of guests’ needs. For example, we were a group of ten with kids and find a place to eat with -20 degrees outside did not trigger any reaction from reception staff who said incorrectly that we could not reserve at the restaurant nearby; we had to call 15 places and look for a place all over Rovaniemi’s center to find a place.
We stayed three nights in this hotel in order to get a good night sleep in stead of staying at our families' overheated apartments in Rovaniemi - what a mistake it was! We thought the hotel would have air conditioning in each room: it did not. It was impossible to get a good night sleep on the first night. Also, the fridge didn't work - it was basically hot. After talking to the receptionist we changed rooms to the other side of the same corridor - still, the fridge did not work and the room was hot, although we did get a small fan to our room. A very disappointing stay indeed. During winter stays this hotel might be great. The location is excellent and the staff is very helpful. The breakfast is not exceptional, very basic.
Hotel is clean and location is perfect. Staff was amazing and very polite. Unfortunately there is No aircondition even the hotel promised so. Room temperature is very uncomfortable, and you can't sleep. Visit only winter season.
Hotel itself is located almost next to beautiful Kemi river. Rooms are nice, restaurant great for breakfast and dinner, but best of all is the service level, from the desk till restaurant! Cousy, friendly but very effective. Good Lappish friendly style. Even part of bigger hotel chain, still has it's local aproach to everything, not less or not too much. Love it.
My advice is to avoid this hotel. Bad cleaning service, really expensive food and there is really bad relashionship quality/price, Much better hotels in town with lower price. i will not come back to this , that's for sure.
Our room was theme room "Christmas" but it was at same size as normal rooms but it was nice. There where sledge, small chistmastree and decorative fireplace but there was only light's, no fire images... First two days bathroom floor heating didn't work at all but last evening they manage make it work. Food was normal, not good/bad but breakfast was very versatile and there where a lot places to sit. Hotel is located at centrum and near Kemi-river also.
We felt wellcome, when arrived at the hotel. Our room was very clean also the bathroom. The restaurant downstairs was excellent. The menu well prepared also taking into account the local ingredients. We also got the best service for a long time. I feel, that the level of hotel restaurants has risen in Finland. The breakfast was also great with Lappland specialities.
Modern and clean hotel. The room was modern and a real experience with their own Northern lights. The sauna was nice. The breakfast was great and they had their own children's table. The staff was really friendly and our kids got a small little surprise (which they loved). The hotel is well-located in the city centre. I could recommend this hotel to everybody.