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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 14 in Rovaniemi
Location
Cleanliness
Service
Value
Travellers' Choice
An international hotel set right in the very centre of town next to shopping areas. Exceptional comfort and personal service create a cosy entirety for business or pleasure. The hotel has a fantastic location with warm and personal décor and delicious cuisine.The numerous sights and destinations within easy reach provide you with an opportunity to escape everyday routines. The excellent location of the capital of Lapland provides a perfect departure point for your adventures.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Russian, Estonian and 4 more
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
63Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
Contact
Pekankatu 9, Rovaniemi 96200 Finland
Name/address in local language
Getting there
Car HireSee all Rovaniemi car hire
753Reviews11Q+A46Room tips
Reviews
Traveller rating
- 222
- 337
- 140
- 37
- 17
Time of year
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- English
Popular mentions
+1
Great location and smiling staff. We booked two rooms for two nights. We arrived from Helsinki by train at 0730am, and surprisingly, the reception staff allowed us to check-in. It was a great help to us as we had just come on a long journey. The rooms are cozy and have all the required stuff like the locker, tea and coffee maker, comfortable bed, tv with casting, mini bar, toiletries etc. We had a pleasant and cozy stay. Last day after checkout we stored the luggage in the hotel as our train was at 0830pm. We recommend this hotel to anyone coming to Rovaniemi. There are many restaurants and supermarkets nearby. To buy alcohol there is Arko near 500mts.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Maria Gröhn, Guest Services / Front Office at Arctic City Hotel
Responded 21 Apr 2022
Dear Aji, Thank you for writing us this kind review. We're truly delighted that you had a cozy stay with us! Glad to hear that your staff was able to arrange an early check in too. Hope to see you again! Kindest regards, Maria Guest relations
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The hotel was a pleasant surprise as I was expecting something more basic being in the Arctic. It is a full service hotel with a friendly staff. Rooms and bathrooms are small but adequately furnished. It is an older hotel and can probably use some refurbishing. It has a great location with most attractions within walking distance. There are a lot of options for dining and shopping around the hotel. Rovaniemi is a lot bigger than I expected with wonderful museums and even malls. Breakfast was very good with a lot of options. They have a good restaurant where we had dinner once. There were ten of us and the staff were very accommodating. I would recommend the hotel restaurant if you want a nice dinner.
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Date of stay: February 2022
Value
Rooms
Service
Helpful
Response from Maria Gröhn, Guest Services / Front Office at Arctic City Hotel
Responded 16 Mar 2022
Dear OrpheusTexas, We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend us and our restaurant. Thank you for taking the time to share your experience and we look forward to welcoming you back soon! Kindest regards, Maria Guest relations
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We have been lucky enough to spend 5 nights at this hotel and can’t recommend it highly enough. It’s beautifully clean, the staff are all really friendly and can’t do enough to help you. They are all fluent in English so there’s no fear of not being understood if you have any issues or requests. The rooms here are lovely, a little small if you have a lot of luggage but we found a way round this and enjoyed the room regardless, it was warm and cosy and the beds were comfy. If you buy supplies for you room and want to keep them cool, we found that opening the little door to the side of the window which allows ventilation an ideal ‘fridge’ (see photo). Beware, if it’s really cold then things will freeze lol Breakfast was plentiful and has many different options to suit all tastes, and even the fussiest of eaters (of whom I am one!) will find something, in fact I found something different t every day! We checked out for one night to stay at the Arctic Snow Hotel and were able to leave our cases in the care of this hotel without charge which was a real bonus and saved us a lot of hassle. This hotel is located right in the centre of Rovaniemi so provides easy access to shops and restaurants. Everything is easy to find here so you won’t get lost. A little walk about is a must, and a long walk along the river is beautiful. We were sad to leave here but are planning to return for a different sort of break in the summer. ‘Kiitos’ Arctic City Hotel for being so welcoming and providing us an ideal base for our Arctic adventure!…
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Date of stay: February 2022
Location
Cleanliness
Service
Helpful
Response from Maria Gröhn, Guest Services / Front Office at Arctic City Hotel
Responded 3 Mar 2022
Hello Carlym666, First of all, Thank you for taking your time to write us this kind review. It truly warms our heart that overall your visit with us was successful. We're happy to hear that you found our staff helpful and also enjoyed our breakfast. I have also forwarded your kind words to our whole staff. We truly appreciate your review. Thank you for choosing Arctic City Hotel and hopefully we get to greet you again next summer! Kindest regards, Maria Guest relations
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Most : Friendliness and efficiency of the reception Position of the hotel close to everything (shops, services, buses, etc.) Very decent restaurant The assortment of toiletries in the bathroom (my wife really liked them) The lessers : Room too small No room for three suitcases One stool for two Headboard lights do not work (except when going to plug/unplug the socket under the table) Very narrow cupboards Heating impossible to adjust (too hot 24°C) Nothing to put things in the bathroom A single window (frosted at the bottom) separates the bathroom from the bedroom No toilet brush The floating floor creases underfoot, impossible to get up at night without waking up the room
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Date of stay: February 2022
Location
Cleanliness
Service
Helpful
Response from Maria Gröhn, Guest Services / Front Office at Arctic City Hotel
Responded 13 Feb 2022
Hello Sapiens95 It was great to hear that you enjoyed your visit in Rovanemi. We really appreciate your detailed review and the fact that you found our staff helpful. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about room supplies. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. Hope we get to welcome you as our guest in the future too. Kindest regards, Maria Guest relations
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Location was good. Room size wasn't big for the room we booked. Shower area was really small. Will knock into the wall or door panel if not careful when bathing. Breakfast was good, nice spread. Room make up/cleaning was taking quite a while as they mentioned that they have a full house so there were many rooms to do. Wearing of masks inside their hotel wasn't enforced especially now with Omicron's cases are on the rise almost everywhere in the world.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Maria Gröhn, Guest Services / Front Office at Arctic City Hotel
Responded 5 Jan 2022
Dear btsoo, Thank you for taking your time to write us. I’m sorry to hear about your experience with us. We always try our best to inform and show good pictures on our website that best reflect our room types and sizes. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We also recommend to all of our guests to wear a mask and we have instructions all over the hotel area to remind everybody to remember Covid-19 precautions. I'm sorry to hear that during your visit it didn't feel like we were enforcing these precautions enough. I have forwarded your feedback to our team so we can do better in this case. However, I'm happy to hear that you enjoyed our breakfast and found that our location was good. We wish you happy New Year and hopefully we get to meet you again in Rovaniemi. Kindest regards, Maria Guest relations
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PRICE RANGE
US$112 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
top city rovaniemi, rovaniemi top city hotel
FORMERLY KNOWN AS
Top City Hotel Rovaniemi
LOCATION
FinlandLaplandRovaniemi
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Arctic City Hotel
Which popular attractions are close to Arctic City Hotel?
Nearby attractions include Lumberjack's Candle Bridge (0.4 km), Angry Birds Park (0.4 km), and Lordi's Square (0.09 km).
What are some of the property amenities at Arctic City Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Arctic City Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Arctic City Hotel?
Conveniently located restaurants include Ravintola Roka -Street Bistro, Cafe & Bar 21, and Yuca.
Are there opportunities to exercise at Arctic City Hotel?
Yes, guests have access to a sauna during their stay.
Is Arctic City Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Rovaniemi.
Are any cleaning services offered at Arctic City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arctic City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Arctic City Hotel?
The staff speaks multiple languages, including English, French, German, Russian, Polish, Swedish, and Finnish.