Great location and smiling staff. We booked two rooms for two nights. We arrived from Helsinki by train at 0730am, and surprisingly, the reception staff allowed us to check-in. It was a great help to us as we had just come on a long journey. The rooms are cozy and have all the required stuff like the locker, tea and coffee maker, comfortable bed, tv with casting, mini bar, toiletries etc. We had a pleasant and cozy stay. Last day after checkout we stored the luggage in the hotel as our train was at 0830pm. We recommend this hotel to anyone coming to Rovaniemi. There are many restaurants and supermarkets nearby. To buy alcohol there is Arko near 500mts.
The hotel was a pleasant surprise as I was expecting something more basic being in the Arctic. It is a full service hotel with a friendly staff. Rooms and bathrooms are small but adequately furnished. It is an older hotel and can probably use some refurbishing. It has a great location with most attractions within walking distance. There are a lot of options for dining and shopping around the hotel. Rovaniemi is a lot bigger than I expected with wonderful museums and even malls. Breakfast was very good with a lot of options. They have a good restaurant where we had dinner once. There were ten of us and the staff were very accommodating. I would recommend the hotel restaurant if you want a nice dinner.
We have been lucky enough to spend 5 nights at this hotel and can’t recommend it highly enough. It’s beautifully clean, the staff are all really friendly and can’t do enough to help you. They are all fluent in English so there’s no fear of not being understood if you have any issues or requests. The rooms here are lovely, a little small if you have a lot of luggage but we found a way round this and enjoyed the room regardless, it was warm and cosy and the beds were comfy. If you buy supplies for you room and want to keep them cool, we found that opening the little door to the side of the window which allows ventilation an ideal ‘fridge’ (see photo). Beware, if it’s really cold then things will freeze lol Breakfast was plentiful and has many different options to suit all tastes, and even the fussiest of eaters (of whom I am one!) will find something, in fact I found something different t every day! We checked out for one night to stay at the Arctic Snow Hotel and were able to leave our cases in the care of this hotel without charge which was a real bonus and saved us a lot of hassle. This hotel is located right in the centre of Rovaniemi so provides easy access to shops and restaurants. Everything is easy to find here so you won’t get lost. A little walk about is a must, and a long walk along the river is beautiful. We were sad to leave here but are planning to return for a different sort of break in the summer. ‘Kiitos’ Arctic City Hotel for being so welcoming and providing us an ideal base for our Arctic adventure!…
Most : Friendliness and efficiency of the reception Position of the hotel close to everything (shops, services, buses, etc.) Very decent restaurant The assortment of toiletries in the bathroom (my wife really liked them) The lessers : Room too small No room for three suitcases One stool for two Headboard lights do not work (except when going to plug/unplug the socket under the table) Very narrow cupboards Heating impossible to adjust (too hot 24°C) Nothing to put things in the bathroom A single window (frosted at the bottom) separates the bathroom from the bedroom No toilet brush The floating floor creases underfoot, impossible to get up at night without waking up the room
Location was good. Room size wasn't big for the room we booked. Shower area was really small. Will knock into the wall or door panel if not careful when bathing. Breakfast was good, nice spread. Room make up/cleaning was taking quite a while as they mentioned that they have a full house so there were many rooms to do. Wearing of masks inside their hotel wasn't enforced especially now with Omicron's cases are on the rise almost everywhere in the world.