The accommodation was very conveniently located close to bus stops. The rooms were clean, heated and well equipped. The kitchen and common lounge were nice as well. Probably too many guests for too few shower/toilet facilities. And it would have helped if the clearer check in procedure and a contact to call if helps was required. We met a guest in distress as he was locked out of his room after using the shower as the room autolocks. He was stuck outside, desperately trying to reach the contact provided but didn't have a response for a good hour. This made us quite wary and set our first impression.
Very low price for a good room, booked the room just 10 pm at the same night. Friendly staff who was up at 11:30 pm to give us rooms and present the facility. Clean room, shared bathroom and tidy kitchen to make your food. Easy going.
First impression was odd- no check in, no staff around just an email letting me know which room we were in and that the key was in the door. So security not great! Room was cramped with way more furniture than in the photo... said furniture not great- wobbley shelves and a broken drawer on one unit. Tv wouldn’t turn on and the member of staff we managed to find also couldn’t turn it on. In the end I googled the tv and found the hidden switch. Free tea and coffee but never any milk to be able to have it. Shared bathrooms always clean which was good! The one member of staff asked 3 or 4 times when we were checking out- surely they should know! Although he was very friendly! Great location for town and bus stops.
We stayed two nights here and had no complaints! The hostel has such a cosy feel walking in, it was perfect in the cold November weather! Ideally located for walking into town and only 10 mins drive from Santa Claus village and some reindeer farms. Kennedy and Miyo (? I'm terrible with names!) were both really friendly and welcoming, and the lollipops on beds were a nice touch :) Kitchen is really well equipped, there's even a dishwasher so you don't have to wash up your dishes.
Beyond friendly staff, everything was clean and peaceful. Everything worked as it should, we even got an extra bed/room made for our group when nothing suitable was available at the time. Fix the guitar string for our next visit for the 10+ ;P
Stayed here for the second time. Lovely place, nice rooms, everything clean, very friendly staff, big common kitchen and living space upstairs. Only thing to improve: windows in the rooms can't be opened wide enough. Otherwise everything great, within walking distance from bis and train stations as well as city center.
I love my stay in this property ,feel like home ! The location is good and peaceful , just 5 mins walk to the city centre. It was easy to check in and out. All rooms look nice, clean and cosy , I feel comfortable here. I like the balcony in front of the rooms as I could sit and seeing the view outside. The kitchen is tidy , clean and well equipped. There is a big fridge to keep our food. There are free tea & coffee. I enjoyed meeting other guests too. The staff is friendly and helpful . Thanks Miyo who helped me plan some of my trip. ;) And the most impressive one for me is the owner ( Heini ) she was so kind , nice and sweet . She gave me a birthday present :) She took us to the church and dropping me at bus stop. I really appreciated that. :)) Aku helped me about my booking problem too. Thanks again ! I do recommend The Guesthouse Arctic Heart to everyone. :)) …
Very clean house with basic accommodation. Far enough from town to be away from the crowds but close enough to walk to all the attractions. Helpful and friendly staff and owner. Great little place to stay at.
This hostel is hands down, one of the best I have ever stayed in! The owners are incredibly friendly and have successfully achieved that home away from home feel. The hostel is small but I find that to be a good thing, as it gives everyone more space. It is located in Central Rovaniemi, with the bus running to Santa's Village being only a 10 minute walk away and supermarkets just down the road. Super cosy and well worth every penny!