Hotel has lost it's due date decades ago. It's Spa and there was outside pool out of use and I heard from personnel that it has been broken already 6 month. In breakfast near all juices and coffee milk, eggs etc. was finished. When we came to hotel there was only 1 bath robe in the room and reception was very unwillingness to do anything about it. Also in restaurant service was poor, nearly rude. Good things was location and room air conditioning.
But still way too expensive as the quality is very poor. The facilities are dated and a renovation is needed. Rooms are big but cold. There are balconies with nice views on almost every room which is nice if the weather is good. Good location!
I visited Spa Hotel Casino with my family for one night. Savonlinna is not a big city, maybe not even on Finnish scale, so although hotel is not in the "centre" it is just a short walk away from the market square and the fortress. When you add this the location of being on an island and by the lake, the location could not be much better. Especially if you get lucky and get a room that faces the bigger lake view. However, this is where the great things end. I assume it has once been a great hotel as well, but time has gone past the hotel building. It looks old from outside, and not in a good romantic way. Insides are clean and functional, but would need an update to resemble a hotel from this century. I did not even go to the "spa" as it did not look too tempting. Naturally the children did not mind. The room which we had was ok and large enough. It was updated some years ago, but no miracles were done even then. Restaurant was ok as well. Food was ok, service was ok (not as friendly as I would have expected when being in eastern part of Finland) . Breakfast also ok. So in average this was an OK hotel. It means it will suit your needs for a nice hotel to sleep in, it is clean, functional and location is great.. However, at least I felt a little bit sad that this great location is that matched in the hotel... anymore.…
The hotel is in a fantastic position, but really need some refurbishment. Rooms are battered and most of all cleanliness should and could be massively improved. The floors are in quite dire conditions, they might be clean, I didn't dare to investigate better, but for sure they are not clean looking. Moreover, at every shower the bathroom floor was flooded, clearly a sign of bad maintenance. On the other side, the bed was comfortable, there are a pool and saunas available, and the breakfast was in the finnish standards. Let's say there are better places around that deserve to get your money.
Smelly room however we chose the most expensive one and it was completely a different room than what they showed in photos! They didn’t changed our towels and when we asked why you don’t change them they answered we are occupied by group check in or other excuses which took around 2 hours till we have new towels. Spa is full of germs. Staffs were rude especially a woman named Olga at reception. A very bad experience over Finnish hospitality.