Booked here to find luxury, but it was nothing but ordinary. On arrival bathroom and toilet was all wet. Perhaps it has been too busy for cleaners. Bed was great and sleep was good. Big TV! The Lapland theme felt tacky. It was fine in the room, but when sitting at the hotel "terrace", the Lappish theme was a joke. That music didn't match surroundings (busy street, car park, concrete) at all! We had high expectations for the breakfast. I was so excited to see they serve fried eggs! I just could not get any. There were too many people at the same time considering Covid situation. Staff was busy trying to keep up and fill trays and baskets. It was restless going back and forth trying to fill you plate. Staff was friendly and tried their best!
We had heard good things about the Lapland hotel in Helsinki and were expecting something better than your average Sokos. What a disappointment this was! It’s an old Cumulus which has been lightly refurbished using minimum amount of money. The rooms are crampy and have only been shown a little paint brush and some cheap new furniture. Tile holes in the bathroom have been covered using a big sheet of hard plastic, old fossets have been changed but the shower heads are old. And they haven’t even bothered changing the old discolored smoke detectors. We paid 209 € for one night which should have been max 70. They have 2 EV chargers outside but the receptionist said you need to drive away after your battery is full. So this was completely useless for me. To charge your car at the hotel, you can’t have wine for dinner because you need to wake up at midnight and move your car. And because all other parking space is full, you’d need to find a parking space in the streets. So I had to find a fast charger in the morning to continue our journey. Everything here is done cheap and the only point is to drain last bucks from your credit card without any level of service. Breakfast was ok. I am never stepping into another Lapland Hotels location again.…
For starters, the staff makes you so welcome and you feel that you wanna move there. Facilities were really nice, they had truly that Lappland atmosphere. Had dinner at their restaurant, good food and really friendly staff there too. Parking outside and also garage available.
I love the fact that Lapland Hotels has managed to keep up the good quality in all of their renovated properties. This one was no exception and we were quarantined positive experience. The hotel in Kuopio is located short walk away from the central, however it is a longer walk if you want to stay closer to the lakeside. Very friendly service by the reception while booking the room via phone and on arrival. Loved the service of the breakfast buffet staff, very friendly but professional, they provided us really good vibes for the start of the day. Also extra points for the pet friendliness, we were traveling with a dog who received a bag of treats on arrival. Our dog is usually quite picky, but he loved the offerings.
I've been here previously many many years ago when the hotel was Cumulus. Back then it wasn't nice at all. But they have made a great renovation. Staff is great, rooms are very nice, restaurant bit pricey but super nice, awesome breakfast etc. This became my favorite hotel in Kuopio. Definitely will visit next time as well.