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Sheraton Stockholm Hotel

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Traveller (1292)
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Panoramas (19)
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Overview
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Tegelbacken 6, Stockholm 111 52 Sweden See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star accommodation
Additional information
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Offers from Sheraton Stockholm Hotel
Offers & Announcements:Christmas Offer
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(2,915)
Traveller rating
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josee19963
Montreal
6831
Reviewed yesterday
Excellent hotel near Central Station and Gamla Stan. Easy access from airport with Arlanda Express. Can walk to everywhere.
Great confortable rooms. Good restaurant and bar.
Beds are a tad too soft for my taste.
Thank josee19963
sendaiben
Sendai, Japan
6940
Reviewed 1 week ago
We actually stayed here twice on this trip and enjoyed both stays. The hotel is getting on a bit compared to newer ones in the area.

The staff were excellent, taking care of my wife when she had a medical problem and meeting our needs (we were travelling with several adults, a young child, etc.)

The lounge is decent with food in the morning and evening.

It was unfortunate that the hotel was not able to provide us with a humidifier, given how dry it can get in Stockholm.

Overall I would recommend the Sheraton and will probably stay again.
Thank sendaiben
Alexandra P
London, United Kingdom
164
Reviewed 1 week ago
A friend and I stayed here for two nights earlier this year for a weekend break in Stockholm. We had a huge, clean room with two queen size beds and a modern bathroom. The stay at this hotel was perfect from start to finish! The staff were extremely polite, friendly and efficient. The location couldn't be better - it is a few minutes away from the central train station as well as a 5-minute walk into Stockholm's historic centre (Gamla Stan). I wouldn't hesitate in staying here again!
Thank Alexandra P
J K
Tiburon, California
104
Reviewed 2 weeks ago
My family stayed at the hotel for one night in mid-August. We chose the hotel based on our previous good experience, and because I am a long time SPG member. We had reserved two rooms months in advance. Problems started the time we arrived at the hotel, which was after 4pm - the check-in time. Anna at the reception (she was a trainee), told us that our rooms were not ready. She gave us the room numbers, and asked us to wait in the lounge and she would check on the housekeeping staff and give us an update in 10 minutes. After about 20 minutes of waiting, I went to ask what was going on with the rooms. She had apparently forgot and hadn't checked! She called housekeeping and told us that the rooms were being inspected and would be ready shortly. We went back to wait, and after around 10 more minutes I went back with my wife for an update. Anna told us one room was ready and could we go there and wait for the other one to be finished. So we did, and asked the our luggage be brought to that room. When the luggage arrived, the bellhop brought someone else's luggage instead of ours. We sent him back to go find ours - which then were brought a few minutes later. I called front desk to talk with the manager, Carolyn, to complain that our second room was still not ready. We had been waiting about an hour at least at this point and getting very frustrated. Carolyn assured us that the second room would be ready shortly, and I went back to the lobby to wait for the keys. With keycards at hand I tried them at the room number that Anna had given us, and you guessed it - the keycards didn't work. I went back down, extremely frustrated at this point to talk with Carolyn, the manager. After some checking she told me that we have been given a different room instead and those keycards were for that other room. Nice of them to let us know! Frustrating! I go back up and bring luggage to that other room, and immediately smell cigarettes in the non-smoking room. We take our luggage back to our kids room and go go back downstairs furious with the incompetence of the hotel staff. We are offered another room on the same floor by Carolyn, a dark room overlooking an interior courtyard where weeds dominate the landscape. Not the kind of treatment I'm used to as a frequent traveler and SPG member. Carolyn finally offered some extra SPG points when I asked what she was going to do about all the problems we had experienced. I asked for a better room and at least a complimentary breakfast for my wife and myself instead. Having to ask for something other than being offered for our troubles didn't reflect well on staff training. At this point it was already after 6pm and no better room was materializing. Next morning our children joined us for breakfast. When we asked the waiter at the restaurant if we could sit at a specific table, she told us: "Are you going to tell me how to do my job - I know better than you." Astonishing! We had only pointed to an empty table and got the rude reply. No tip for you. And finally, when checking out that morning I noticed that we had been overcharged for the breakfasts and had to go through one more hassle at the front desk for them to reverse charges to my credit card for the incorrect charges. They charged us for 4 instead of 2, which was front desk/Carolyn's error again. In sum, the Sheraton staff were incompetent in just about everything and we will take our business somewhere else next time in Stockholm. An incredibly disappointing experience.
Thank J K
Response from SheratonStockholm, Manager at Sheraton Stockholm Hotel
Responded 1 week ago
Dear J K, Thank you for your feedback. It is indeed very disappointing to go through your detailed description of your visit to us in August. We have gone through each detail in your comments and addressed the mishaps and inconsistency to the team. Any explanation to what happened at the time and why it happened will only sound as excuses, and we profusely apologize for putting you in these unnecessary and stressful situations. I can assure you that we are addressing each of our shortcomings as described and correcting our services where we need to. Should you ever return you are more than welcome to let us know. We can assure you that we will do everything we can to secure a much better future experience. Yours sincerely, The management team
juraj1m
Slovakia
9415
Reviewed 2 weeks agovia mobile
nice staff, good breakfast, comfortable bed, perfect location, but not clean enough! in the room for 3 person were only 2 glasses, 2 slipers, ...; sauna is in this big hotel only for 2 person; two times nobody reachable in room service and nobody called back. from three sheraton hotels (edinborough, berlin, stockholm) the worst one ☹️
Thank juraj1m
Response from SheratonStockholm, Manager at Sheraton Stockholm Hotel
Responded 2 weeks ago
Dear juraj1m, Thank you for the feedback. It is great to hear about how our guests experience us and we thank you for the comments about our nice staff, good breakfast and comfortable bed. It is with mixed feelings we go through your review and the issues that you are referring to are brought up internally. Should you come back to Stockholm one day, please let us know and we will make sure to better your experience. Kind regards, The management team
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About
Description
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay More for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Pool
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
465
Price range
US$137 - US$329 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Stockholm
,
Stockholm Sheraton
Location
Sweden > Stockholm County > Stockholm > Norrmalm
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
465
Price range
US$137 - US$329 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Stockholm
,
Stockholm Sheraton
Location
Sweden > Stockholm County > Stockholm > Norrmalm
Photos
Traveller (1,292)
Room & Suite (911)
Dining (83)
Pool & Beach (1)
Amenities (27)
Business Centre & Event Rooms (6)
Nearby
Norrmalm
Norrmalm is Stockholm’s most central and busiest
neighborhood. It’s home to the main shopping street,
Drottninggatan, and to Stockholm icons like the
Sergels Torg glass obelisk, the famous Hay Market with
its Carl Milles sculptures, and the Hötorget
Skyscrapers, a sight on every other Stockholm
postcard. Norrmalm is also home to Sweden’s most
traditional department stores Nordiska Kompaniet and
...More
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Questions & Answers
Ask a question
clherrick
20 July 2018|
AnswerShow all 6 answers
Response from Hotel_Mgmt_SSH | Property representative |
Dear clherrick, Greetings from Sheraton Stockholm. Two complete different properties in different locations. I can only comment on our own - the Sheraton Stockholm. Coming from the airport, you can take the Arlanda Express... More
2
Votes
lorne g
8 April 2018|
AnswerShow all 3 answers
Response from extremered | Reviewed this property |
Hi Lorne Even the standard rooms are of a very high standard. Save the extra money & spend it on sight seeing tours. Make sure you visit the Vassa & the viking museums. Good luck Lee
0
Votes
Angelamarief1
31 March 2018|
AnswerShow all 4 answers
Response from 859lynseym | Reviewed this property |
The club room itself is not impressive just a room no view but always good to have the quick breakfast option and the happy hour
1
Vote
Room Tips
"Ask for a room overlooking Gamla Stan"
alexandrapc9
1 week ago
Read review
"Ask for a room overlooking the river and city hall"
ColinR443
2 weeks ago
Read review
"Stay in Switzerland."
Victor5678
5 weeks ago
Read review
"Pay extra for a room with a view"
BordeauxPeanut
30 Sep 2018
Read review
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