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BEST WESTERN Hotel Bentleys

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481 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel Bentleys
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Showing 219: English reviews
Reviewed 19 September 2012

Well, The team has been very frendly and kind, they offered to change my room due to the fact that I wasn't able to use my Ipad in my room, no wifi regularly available in the rooms, just wire connection. To have the wifi yiu have to be in the lobby and have a room nearby. The first room thatbI...

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Helpful?
1Thank Aledn
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Aledn, Thank You for Your comments. Wifi is only available in the rooms towards the inner courtyard, but all rooms have broadband access. We do have different room types, from economy to deluxe, and the size of the room is the difference. It's possible to upgrade Your room during Your stay if we do have rooms available. Thank You...

San Francisco, California
Reviewed 2 September 2012

Bathroom no amenities at all Just 1 towel was given and it has no dividing in bathroom so the toilet was completely wet where I placed the one towel was given There are a lot of hotels same price range would not return

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Helpful?
1Thank Elisng
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Elisng, I'm very sorry to hear that You weren't satisfied with Your stay. I will take this towel issue with our housekeeping. It should always be 2 towels per persons in the room. Since I don't know in which room You stayed, it's difficult to know what the problem is. You are welcome to contact me directly, so that...

Bluffton, SC
Reviewed 1 September 2012

Booked this hotel via Hotwire. It was supposed to be a "4 Star". When we arrived we were informed such reservations are for no window rooms. There is no air conditioning and we read reviews that reported very hot uncomfortable rooms. So, we paid an extra $100/night to get a deluxe room, which had a window but it opened to...

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Helpful?
2Thank Harvey B
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Harvey, I'm very sorry that You didn't get the right information about the cabin rooms. We always inform the guests that these rooms are without window. I will contact the mention website regarding this issue. We are currently working to find a better solution with the ventilation in the rooms. I wish You welcome to us again, so that...

portland, or
Reviewed 24 August 2012

My husband, daughter and I spent about a week at the Bentleys. The hotel is in a great location. It is a short walk to T-Centralen and Gamla Stan (maybe 20 minutes). The hotel is on a busy pedestrian street. At night, if you leave your windows open you can clearly hear people talking on the street. We had a...

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Helpful?
Thank portlandmom12
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Madame, Thank You for Your feedback regarding Your stay. I will talk with the housekeeping department regarding the towels. It should always be 2 towels per person. Since I don't know Your room number, I can't give an answer regarding the shower. If You wish to add this information, please contact me. You are always welcome to stay at...

luton
Reviewed 20 August 2012

Close to the central train and bus station. Only stayed two nights, but it was fine. The staff were extremely friendly and helpful. The breakfast was very good and plenty of it. The only issues were with the bedrooms.They are very small for standard double rooms and for some reason extremley hot. There is no air conditioning, but reception did...

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Helpful?
Thank lameduckLuton
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Madame, Thank You for Your feedback regarding Your stay. We are currently working with a solution for the ventilation. You are always welcome to stay here again. Best regards Jenny Ullberg / Hotel Manager

Phoenix, Arizona
Reviewed 30 July 2012

Great location! Easy to get to...walking distance to train station and many attractions and the street cars/electric train. Quaint, clean rooms with the ability for an extra bed without issue. Elevator, amenieties, great breakfast, etc! But really what made this hotel stand out was the service! Everyone...and I am not exageratting...went above and beyond....and a bonus for us, all in...

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Helpful?
Thank Cittaehtni
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Madame, Thank You for Your feedback regarding Your stay. It's always nice to hear when the guests are satisfied. We are trying our best to give good service. You are always welcome to stay here again. Best regards Jenny Ullberg / Hotel Manager

Princeton, New Jersey
Reviewed 26 July 2012

My husband and I spent about a week at this lovely hotel and were very satisfied. The location is extremely convenient, smack in the middle of a big paved pedestrian shopping street with lots of shops and restaurants; 10 minute leisurely stroll away from the picturesque Gamla Stan; close to water and the central station. The service was impeccable! The...

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Helpful?
Thank Anna G
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Madame, Thank You for Your feedback regarding Your stay. It's nice the hear that You and Your husband had a pleasant week in Stockholm, and at our hotel. We do provide ear plugs in the front desk. All of our staff is always trying to give the best service, so it's nice to hear the kind words from our...

Los Angeles, California
Reviewed 16 July 2012

This hotel is located on one of the more prominent shopping streets in Stockholm. It is about a 15-20 minute walk to Gamlastan. The lobby of the hotel is quite striking, it is an enclosed courtyard of sorts. The breakfast is also served in the lobby, and it has quite a bit of variety. The tea/coffee machine is operable throughout...

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Helpful?
Thank JasmineMarti
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Madame, Thank You for Your feedback regarding Your stay. We do have 4 different categories of rooms, and the size of the room is the biggest difference. It's always possible to upgrade to a larger room upon arrival. I wish You welcome back to our hotel. Best regards Jenny Ullberg / Hotel Manager

Boston, Massachusetts
Reviewed 9 July 2012

Our experience was overall quite positive. The breakfast was plentiful and good (with the exception of the coffee--but there are many cafes along Drottninggatan), the staff friendly and accommodating, and the room was fine--new bathroom fixtures and clean. The location is ideal, and the front desk was helpful with restaurant suggestions. There was not wifi in our room, so we...

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Helpful?
Thank RC-Cambridge
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Sir / Madame, Thank You for Your feedback regarding Your stay. We don't have Wifi in all rooms, but there's broadband access available in all rooms. Otherwise, You can always use Wifi in the lobby area. It's nice to hear that You were satisfied with the restaurant. I will forward the review. Welcome back! Best regards Jenny Ullberg /...

Northern Virginia
Reviewed 8 July 2012

When we checked in, the snippy front desk lady told us matter-of-factly that the reason our room was so minute in size (about 10 X 12, including bathroom) was because we had booked a "moderate rate" room. When we booked the room thru Best Western's 800 number, it was not explained to us that the room would be so tiny...

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Helpful?
1Thank dalahesten
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review

Dear Sir / Madame, Thank You for Your feedback regarding Your stay. I'm sorry that You didn't have a pleasant stay. We have 4 different room categories, and the difference is the size of the rooms, and location in the buildning. All minidouble rooms (the smallest room category) have window towards the glassed-in courtyard. I will check the information regarding...

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Staying in Norrmalm

Neighbourhood Profile
Norrmalm
Norrmalm is Stockholm’s most central and busiest neighborhood. It’s home to the main shopping street, Drottninggatan, and to Stockholm icons like the Sergels Torg glass obelisk, the famous Hay Market with its Carl Milles sculptures, and the Hötorget Skyscrapers, a sight on every other Stockholm postcard. Norrmalm is also home to Sweden’s most traditional department stores Nordiska Kompaniet and Åhléns City juxtaposed with Stockholm’s most modern shopping mall, Mood Stockholm. Visitors to this area get to experience the unique Swedish philosophy of protecting cultural heritage while also staying on top of fashion innovation and modern architecture.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
BEST WESTERN Hotel Bentleys is four star hotel located in the city center, in the main shoppingstreet "Drottninggatan" with walking distance to "T-centralen".This building dated back to late 18th century and built in Jugend stile, had during 2010 a total reconstruction of the total inner area, and has now reopened with 119 new rooms, devided in six floors and an inner-courtyard established as lobby, reception and integrated breakfast area.The interior is refurbished with New-Gustavian furnitures in antique-white colors, beautiful stuccos in the ceilings, classic colours on walls such as kingsblue, light apricot and shore.Within walking distance You will reach Norra Latin Conference Center, Sergel Square, Central Station, Hötorget and all other important locations and spots for everyone visiting Stockholm. ... more   less 

Additional Information about BEST WESTERN Hotel Bentleys

Address: 77 Drottninggatan, Stockholm 111 60, Sweden
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Price Range: €103 - €254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Bentleys 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Bentleys Hotel Stockholm
Hotel Style:
#56 Luxury Hotel in Stockholm
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Bentleys staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Hotel Bentleys staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend upper floors.”
 of 5 bubbles vojtechs37, 14 Dec 2016 | Read review
“I asked for a quiet room and in fairness they did try! But as a poor sleeper I was exhausted by the time I left after two nights.”
 of 5 bubbles IndiaBlue2014, 2 Dec 2016 | Read review
“i suggest rooms with street wiev”
 of 5 bubbles romabetty, 31 Oct 2016 | Read review
“I was happy with what I received. Comfortable bed, hot water for a shower. Free WiFi”
 of 5 bubbles , 14 Jul 2016 | Read review
“Most of the rooms are well appointed”
 of 5 bubbles rajivsain, 13 Jul 2016 | Read review
5 of 5