Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#13 of 151 hotels in Rethymnon
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Conveniently located at the crossroads of the southern coast, between Chania and Heraklion, Theartemis Palace is a prestigious resort with a firmly established reputation. Following an ambitious renovation project : Having all our rooms recently being renovated, to offer additional luxury and comfort, that meets even the most demanding expectations. Our ongoing renovation project, continued in 2013 with developing our buffet restaurant into an all -around live dinning experience, offering to our clientele more excuses to choose and visit our hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
We have just returned from a 1 week honeymoon at Theartemis Palace and thoroughly enjoyed our stay. This was our first visit to Crete after having 3 previous Honeymoons to other destinations cancelled as a result of the ongoing "pandemic"... Our relatives messaged the hotel ahead of our arrival to advise them that it was our Honeymoon (we were wed the day previously), asking if they could help make our stay extra special. They didn't disappoint. On arrival, Theartemis is an impressive looking hotel, with beautiful water features either side of Reception. Reception is a great looking area, very grand, with marble floors and modern furnishings. Very stylishly finished. The Gentleman on Reception was very helpful and friendly. We were checked in and were allowed to enter the Restaurant for a cold meats and cheese selection as we had arrived at around midnight after travelling all day. It was very kind of them to provide refreshments for us at such a late hour. The room followed the style of the rest of the hotel, very classy with modern furnishings. The hotel had arranged for a bottle of Italian sparkling wine in an ice bucket, with glasses, fresh strawberries, Ouzo with flavoured syrups and towel decorations in the room for our arrival. This was a lovely touch, very much appreciated and started our Honeymoon perfectly. The pool view was stunning, it's beautifully illuminated on an evening. We freshened up in the bathroom which looks to have been recently refurbished to a good standard before catching up on some sleep. The beds were exceptionally comfortable, we slept very well the whole stay. The room, and entire hotel were perfectly clean. Hand sanitiser was present in numerous locations and all social distancing guidelines were adhered to, even sun loungers spaced at least 2m apart. We felt very safe during our stay.
All the food was really nice, very well cooked and the restaurant staff were lovely. The drinks were good, especially the Pinã Colada. The level of service from the staff was great during our stay, particularly Victor and Polina. They were great, so friendly and they never stopped, always worked so hard.
The hotel is perfectly situated, supermarkets, bars and restaurants in close proximity, the beach a minute or so away and a short stroll to the Old Town and the Harbour.
All in all, we had a fantastic stay, the hotel and staff were flawless and we can't wait to return. Thank you for making our Honeymoon special during these difficult times.
Read more
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eleni Kouklinou, Μάρκετινγκ at Theartemis Palace Hotel
Responded 16 Aug 2020
Dear russi666, Thank you very much for taking the time to provide us with your excellent and detailed feedback. We are very glad to read that you were satisfied and that you enjoyed your stay in this special happy occasion of yours. Your valuable opinion is very important to us and please be assured, that we will forward your warm words to the relevant departments and staff member. We wish you all the best and do hope to welcome you soon on your next holidays. Kind Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel itself is located couple of blocks from beach, but walking time is just some minutes. The reception staff was friendly and our arrival to hotel was at middle of night because of flight. Hotel has arranged sandwiches and water at room because restaurants were closed.
We had a superior room with outdoor jacuzzi and the room was just as it was described. Room was nice, clean and the most important – it was quiet. Of course some noise came to room at mornings when other quests went to breakfast, but since these jacuzzi-rooms were in separate corridor – the amount of noise were quite small. The room had separate yard where the jacuzzi was and there was plenty of room to have two sun beds. The palm that was in yard, shadowed the hot sun just perfectly at afternoon. Bathroom was spacious and hot water was available all the time. The Jacuzzi what we had was excellent, it was filled when we arrived and maintenance staff checked it daily. Water is changed when guests change, and water is kept clear with filters at pool and chemicals. You can set the temperature for water as you want and have great time at your own balcony.
We had half-board at our vacation and I have to say that breakfast was excellent. It is hard to think what was missing there, bread, bacon, fruits… You can sit either outside or inside – inside there was always room – outside was more crowded, but staff did their best to arrange needed tables. Dinner included to half-board was good – not exceptional. Only weird thing was that drinks did not included at all and you have to pay even the water bottle – and how to pay these drinks were never explained. Easiest way is to sign the recipe and pay all at you room bill at once when you sign out. Of course you can try to pay drinks after the dinner, but it is the hard way.
The hotel has a pool and sun beds around it. Here is the same problem as every tourist hotel has – some people bring their towels to sunbeds early in the morning and then leave for breakfast, beach, or some other activities and all the beds are “reserved by towels” and only few people are actually in the pool area. Of course pool was fully crowded if the beach has “red flags” because of the wind.
Staff was very friendly – I have to say that service was very good in this hotel. Cleaning was done every day , bed was made and towels were changed whenever we wanted.
As earlier said – hotel is located couple blocks from beach and if you want to walk to old town – there is about two kilometers walk there, but it is acceptable. Near hotel is lots of supermarkets if you want to buy drinks or food to room. If you get the room at street side – there might be lots of noise that disturbs you but I suggest that pay a bit more and get superior room or room with poolside view and get rest at night. There was program at every night at poolside if one is interested something like that (Greek night, the magician, live music etc)
Overall, I can recommended this hotel – our vacation here was very relaxing and successful.
Read more
Date of stay: July 2022
Value
Cleanliness
Service
Room Tip:If your budget allows, I can recommend the superior room with Jacuzzi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theartemis Palace, Μάρκετινγκ at Theartemis Palace Hotel
Responded 29 Aug 2022
Dear MaxAlistaja, Thank you for providing us with your kind review. It is much appreciated to read that you had a lovely time and that you enjoyed our facilities and our services. Your detailed comments are really valuable, as they help us to improve and keep up our high service standards. Thank you very much once again for sharing your positive experience and it would be our pleasure to welcome you back again in the future. We wish you all the best. Warm Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel; very smart and quite big with a beautiful pool. Busy area but we were not aware of any noise in the room. it was two blocks from a public beach and you could walk into Rethymnon in about 20 minutes. There is a parking lot (8 euro a day) which is worth it as parking is definitely not easy here! The staff were very helpful and we had an amazing upgrade to a suite with a really big balcony overlooking the pool, so felt very spoilt! The restaurant is a buffet but the food is very fresh and is constantly refilled. Both breakfast and dinner were excellent with a huge amount of choice. The bed was very comfy although a duvet a bit hot even in May and the bathroom was big with an excellent hot over-bath shower.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Evening entertainment was also excellent. I wonder if the pool could get a bit busy in high season.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theartemis Palace, Μάρκετινγκ at Theartemis Palace Hotel
Responded 22 May 2023
Dear mezza2612, Thank you very much for taking the time to share your excellent feedabck with us. We appreciate your warm and positive comments and we are glad that we exceeded your expectations with our hospitality and high services. It would be our pleasure to welcome you again in the future. Best Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were the first guests after covid lockdown and the staff welcomed us so warmly. They offered us some local snacks and raki. They also changed our room for superior free of charge as a welcome gift.
The hotel was above our expectations. The common area (reception, pool, terrace, pool bar) is elegant and stylish. Only the interior of the restaurant is not so stylish as the rest of the hotel. The room was clean, the towels were changed daily. It was also very stylish, but quite small. There was a balcony so we could chill in the evenings. The air conditioning was ok. The only disadvantage was the noise from quite a busy street.
The food: great range of products for dinner, breakfasts were a bit repetitive - ok for a week but not for longer stay. The drinks for dinner and at the pool bar could be a bit cheaper - we preferred going out for a bottle of wine than staying in the hotel bar.
Spa area was closed due to covid restrictions. The water in the pool was warm and clean, not busy (sometimes we were the only guests swimming). The great advantage for us was the fact that there was no animation team at the hotel so it was peaceful the whole day.
Hotel is close to the beach and the city of Rethymno with a wide range of restaurants and bars.
The staff was very helpful and polite during the whole stay. We also received a small gift when leaving the hotel which was a nice surprise.
Read more
Date of stay: June 2021
Value
Location
Service
Room Tip:rooms with pool view are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations , Μάρκετινγκ at Theartemis Palace Hotel
Responded 17 Jun 2021
Dear Agata S, Thank you very much for taking the time to provide us with your detailed and kind feedback. We are glad that you enjoyed your stay and we appreciate your warm words regarding about our facilities and especially our staff's friendliness. Please be assured that we will pass your comments to all of our departments, as your opinion is very important to us. It was a great pleasure meeting you both in person, we wish you all the best and hope to welcome you soon again. With our warmest regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was admittedly a last minute thing thanks to the virus. Usually we do more research. We had a pool view room which meant all day every day we had head banger music and evening entertainment at full volume. Our room had some maintenance problems which were apparently repaired with black sticky tape- only of course they were not. (A lamp that would not go on would not then go off). It seems in this place your problems are not theirs. Not likely we will be back. The one major positive was the restaurant service which was mainly great despite cover restrictions. Beware the waitress who thinks she knows all about wine!!!!
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations , Μάρκετινγκ at Theartemis Palace Hotel
Responded 16 Sept 2020
Dear148eileena, Thank you for choosing Theartemis Palace for your stay and for taking time to provide us your valuable feedback. We are pleased to know that you had a great experience with our service in the restaurant despite cover restrictions.We do really regreat that you had an unpleasant experience with your room.Please acknowledge that we have arleady informed all the relevant departments and will take the quiqckest possible steps to improve the above matters.Hopefully we will have the chance to welcome you back as our guest in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am very pleased with my stay at the hotel. We were offered high class service from the very first minute from out arrival to the very last. Rooms were clean, towels changed and rooms tidied every single day. Food is tasty and selection of drinks is wide enough with all inclusive offer. COVID update: we felt really safe and management and hotel staff really made sure covid restrictions are affecting guests as little as possible. Every table, chair and sofa dezinfected after every use. The only down side were the queues in the restaurant as guests were not allowed to use the buffet themselves, but staff was doing everything in their power to serve food as fast and in a nice 4star hotel manner. Highly recommend!
Plus the location is perfect, near the sea and close to town!
Read more
Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eleni Kouklinou, Μάρκετινγκ at Theartemis Palace Hotel
Responded 3 Sept 2020
Dear Magdalena0104_L, Thank you very much for your excellent feedback regarding our Hotel. We are very glad to read that you had a lovely stay and that you enjoyed our facilities and services. Please acknowledge, that your opinion is very important to us and it helps us to kee up our quality and service standards. Your warm comments and words, will be forwarded to our staff and departments. We wish you all the best and we will be honoured to welcome you again next season. Kind Regards, Team of Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An excellent hotel that fully met our expectations. Professional and pleasant staff will welcome you at the reception. The food is fresh and tasty, there is always enough of it. There is a nice selection of cakes and fruit. The hotel restaurant is very well organized, you will be seated immediately by friendly employees. Cleanliness in the hotel is at a very high standard. The pool is large and very well maintained, the only problem is finding a free sunbed because already around 7 AM people occupy the sunbeds with towels and go back to sleep. The rooms are cleaned regularly and very well. We were accommodated in the Annex building of the hotel and had a spacious room overlooking the pool. There is an outdoor swimming pool in the Annex building, which is smaller than the one in the main hotel building. There is also an indoor pool and jacuzzi. Crete is a beautiful island, but the hotel certainly contributed to the impressions we take from our vacation. Greetings from the Klasnja family.
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theartemis Palace, Μάρκετινγκ at Theartemis Palace Hotel
Responded 29 Aug 2022
Dear Klasnja Ivana, Thank you very much for taking the time to share your positive experience about your stay in our hotel. We are really happy that you had an excellent time and that you are satisfied with our services and hospitality. We wish you and your lovely family to stay safe and we are looking forward to welcoming you again next year. With our best regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The overall experience was better than expected. We got welcome drinks (champagne or soft drinks were offered). We got a nice surprise with a free upgrade to a better room than what was booked and paid for. Cleanness was at the highest level and overview of the pool, especially at night when underwater lights turn on and gave a romantic vibe. At the bar next to the pool they made large cocktails btw. :) Food was nicely decorated and with reasonable different options. We had HB booked and didn't regret it. Also big thanks to the entire staff - they all were pleasant, helpful, and really assertive. They are the reason that I'm giving this 4* hotel one star more because they deserve 5* review. I'll recommend this hotel for sure to everyone who asks. :)
Read more
Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip:Choose higher floors if you don't want to enjoy music playing at ground level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations , Μάρκετινγκ at Theartemis Palace Hotel
Responded 12 Jul 2021
Dear EuroSrbGuy, thank you very much for taking the time to provide us with your excellent feedback. We highly appreciate your detailed comments and especially your warm words regarding our services and staff. Please be assured that we will forward them to all departments. We wish you all the best. Kind Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel totally met expectations; well located for vising the old town on foot, and with a beach at the end of the road. It is well maintained and with high standards of cleanliness, and the staff are exceptionally friendly and helpful, especially the restaurant personnel who work really hard to provide a wide range of tasty and varied food with no queues either for a table or for food. Efforts are also made to cater for food intolerances /allergies. Lactose free milk and yoghurt were available on request and many thanks to Vasilissa who went out of her way every day to take our daughter round the different dishes to identify which ones she could eat. We also enjoyed the evening entertainment which was varied and to a high standard. There was only one negative point....Unfortunately the disagreable habit of saving sunloungers round the pool at the crack of dawn and for the whole day is rife and it is very frustrating seeing towels occupying beds for hours on end with no sign of their owners!
Read more
Date of stay: August 2022Trip type: Travelled with family
Room Tip:Spend the day exploring the old town with its restaurants and shops, or go on a day trip, and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theartemis Palace, Μάρκετινγκ at Theartemis Palace Hotel
Responded 18 Sept 2022
Dear Julie C, Thank you very much for sharing your kind review from your stay in Theartemis Palace. It was our pleasure having you all as our guests and would like to express our gratitude for your warm words and comments regarding our efforts and our service standards. Positive recommendations as yours, helps us to keep up our high standards and our hospitality services. We would be happy to welcome you soon again. We wish you to stay safe and healthy. Best Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
such a gorgeous hotel and provides such kind welcoming staff, the hygiene is excellent, any mess in the rooms is cleaned by the janitors and they make the rooms just feel fresh each day. the bathrooms have lovley showers which just felt so refreshing after a long day at the beach, the sink has lots of space with a large mirror. the wardrobe has so much storage and multiple functions to use. the beds are comfortable and very clean. in the main entrance there is always assistance whether that’s behind the bar or at the desk it’s phenomenal. the pool is so gorgeous with lots of sun beds available. the restaurants are so efficient and quick with outside and inside seating, once you have finished a meal they will in seconds take it away for you. the buffet has so many options family friendly. the extra add ins are great like the spa! the hotel connected to the theartermis is also great. i often used their indoor pool as its cooling and chilled. overall amazing experience
Read more
Date of stay: August 2023Trip type: Travelled with family
Room Tip:i would recommend going for dinner either very late or very early bevause around 8 o’clock...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theartemis Palace, Μάρκετινγκ at Theartemis Palace Hotel
Responded 19 Sept 2023
Dear fleur, We would like to thank you for providing us with your excellent feedback. Your warm comments about our facilities and services are much appreciated and inspire us to keep up our high standards. Our first priority is to meet every expectation of our valued guests and we are pleased that we succeeded it, offering you an amazing stay. We wish you all the best and it would be our honor to welcome you back next season. Best Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Petersfield, United Kingdom214 contributions125 helpful votes
Hi, normally I would say that all-inclusive would include all meals. But in this case, it was the room an breakfast so really, B&B. But the room was wonderful with really good shower and the breakfast probably the best buffet I've ever eaten from anywhere in the world. Hope this helps. C
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
