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Castello City Hotel

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Traveller (222)
Room & Suite (100)
Dining (46)
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Overview
  • Excellent25%
  • Very good48%
  • Average18%
  • Poor6%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (518)
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7
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66
92
37
13
7
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankrecommend this hotelmodern roomsgreat varietywell located hotelwould definitely stay here againcretan hospitalityrestaurant staffenjoyed my stayair conditioningnight staybed was comfortablethe busper day
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61 - 65 of 215 reviews
Reviewed 28 November 2016

This hotel was perfect for an overnight stay - the staff were very efficient and very helpful. The modern bathroom facilities were great. Easy access to the taxi rank meant an effortless transfer from the hotel to the airport.More

Thank Victoria T
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 29 November 2016

Dear Mrs Victoria, the staff is always at the disposal of our guests for anything they need. The bathrooms were created based on the five star category. The renovation started after the demand of our guests through their reviews. We as a hotel have the...More

Reviewed 21 November 2016

The location was great. Just a 10/15min walk from the main city. The staff were so lovely & really made you feel welcome. They have a great restaurant located upstairs & the view is magic Especially at sunset. They had a happy hour every day...More

1  Thank Susan F
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 22 November 2016

Dear Mrs Susan, on behalf of all the team of Castello City Hotel, please allow us to express our gratitude for your kind words. Our goal is the satisfaction of our guests and we always are eager to offer our best. We are very proud...More

Reviewed 12 November 2016 via mobile

We visited the hotel few weeks ago for one night.it was value for money,what u pay u get.nothing bad to say but also nothing good.we had a quick check in.the room was spacious for 2 people.i didn't have the time to try the buffet or...More

Thank Dim M
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 14 November 2016

Dear Mr Dim M. thank you for your review, you obviously stayed in one of the non renovated rooms. They do not exist any more, the renovation has already started and the new rooms have major differences from the old ones. They belong now to...More

Reviewed 5 November 2016

We stayed in this hotel for 2 nights (21/10/2016-23/10/2016). The receptionist who welcomed us when we arrived were really helpful and friendly. As we arrived at the hotel at around 6:45am, we were unable to check in, we were able to store our luggage and...More

Thank madzl81
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 9 November 2016

Dear Sir / Madam, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to...More

Reviewed 5 November 2016

Very nice hotel! 5th floor reserved for the breakfast/dinner/bar lets you enjoy a view on the castle walls and the sea (and the city lights in the night). The room itself was very clean and seemed newly renovated. Fantastic bathroom with a big shower, modern...More

Thank Piotr S
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 7 November 2016

Dear Mr Piotr, The renovation we went through last winter improved the hotel in many aspects. We already had very nice comments about our personnel, but our guests requested to improve the rooms also. We always respect their opinion and moved forward to this renovation....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$68 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (222)
Room & Suite (100)
Dining (46)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Claire S
24 March 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
31 May 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
Vote
Google Translation
AcostaLL
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise..."
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"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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"The higher up the quieter"
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