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Castello City Hotel

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Castello City Hotel
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370 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Reviewed 9 December 2015 via mobile

Stayed in this lovely hotel in November 2015, and as advertised the hotel is located close to the town centre and a good base for exploring the city. Great hotel, location, style, service, rooms, free wi-fi, free safe, Greek buffet breakfast and great value for money. All the staff were extremely helpful, especially Stefan who upgraded my room from a...

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Helpful?
Thank AngelaSeager
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Angela, we really appreciate your nice review cocnerning our hotel and especially concerning our staff. The satisfaction that we are receiving from the positive reviews of our guests cannot be compared with anything else, the feeling is unique. We wish all the best to you and remember that in Castello City we have a saying:"once a guest, always...

Reviewed 6 December 2015 via mobile

castello city was an excellent choice to stay in the city, 10-15 minutes walk to lion square up a busy shopping street so quite central. great room, modern, clean and comfortable. nice restaurant and lounge and staff that were really helpful and pleasant

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Thank Pip C
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Pip C, It is really a big honor to receive such nice reviews. We believe that the recognition from your side is what is making us want to be even better, giving us the power to continue offering our service. Thank you for your support, Greetings from Crete

Sainte-Therese, Canada
Reviewed 6 December 2015

good location next to bus station B But 20 minutes walk to the town centre and another 10 to the port.Breakfast was very good with lots of choice.Staff were very friendly and helpful. Common areas like the lobby and restaurant clean and comfortable. Nice view from the restaurant. Coming from North America we are used to a much bigger shower...

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Thank mjt20122012
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir, we appreciate your nice words about the location, the staff and the breakfast. It is true that the only part not renovated was the bathrooms but we have already started the renovation and at the end of it we will have bathrooms eqals (not to say better) to a five star hotel. As soon as the renovation finishes,...

Aberdeen, United Kingdom
Reviewed 3 November 2015

We stayed in Castello city hotel for one night but could not fault it. We arrived late at night and staff were very helpful with sorting out the parking and recommending us where to go to have dinner. We also got upgraded to a bigger room which was a nice surprise. The rooms were very clean and well designed. The...

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Thank Alise G
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alise, it is really a big honor to read such reviews, we are really proud that you enjoyed your vacation here. The restaurant is indeed a place to remember. The rooftop is offering an unforgettable view but it was not enough for us. We needed to complete the experience by adding a rich braekfast and a five star...

Regensburg, Germany
Reviewed 30 October 2015

The hotel is central,. In max 15min on foot you are in the center of Heraklion. The rooms were nice and clean. I was a little bit dissapointed from the bathroom but it was clean. The breakfast was very good and the room is on the 5th floor with a nice view. I didn't have time to visit the bar....

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Thank Zaira K
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Zaira, thank you for your stay and for your nice words about the location, the cleanliness. We are sorry that you were disappointed from the bathroom, this is what we are fixing now, the renovation is starting in a few days. The next time that you will visit us, you must find time for our bar, it is...

Basingstoke, United Kingdom
Reviewed 27 October 2015

This hotel is strategically located just outside the Venetian Walls. 20 - 25 minutes walk to go through town centre to the harbour area or to the Heraklion museum. Shops, minimarket, bars are nearby. 10 minutes walk there is a Carrefour or a Lidl. The town centre is just walking distance restaurants, bars are open until very late. Toiletries and...

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Thank LuReview
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr LuReview, On behalf of the personnel, please allow me to express our sincere gratitude for your inspiring words. The Cretan hospitality has always been world famous through the ages and we are no exception due to the fact that it is a part of our heritage. We always listen carefully to what our guests have to say and...

Grimsby, United Kingdom
Reviewed 24 October 2015

Stayed for 5 nights whilst my wife was in a local hospital and then recovering waiting for a flight home, hotel is in a good location close to the town centre, rooms are a little basic but are comfortable with good views from the higher floors. Breakfast is very good with plenty of choice and served in the top floor...

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Thank DK1902
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir, first of all, we wish all the best for you and your wife, we hope that she has fully recovered and you will not have to visit hospitals for a very long time. Concerning your review, we really appreciate your nice words about the hotel and the personnel, our goal is to create nice memories to the guests...

Accrington, United Kingdom
Reviewed 10 October 2015

Superb staff throughout especially the bar and restaurant. Good quality rooms. Nice balcony. Beautiful bar/breakfast area with a really nice view. There can be some traffic noise but we loved this hotel. Top tip: sit on the balcony and watch the Greeks try and negotiate the New roundabout for free entertainment. We will be back if we go to iraklio...

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1Thank thelw d
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, please allow us to express our thankfulness about your nice and inspiring words. It is true that the personnel has the heritage of hospitality, these people are always willing to offer their service in order to make your accomodation an enjoyable one. The Greek drivers are steamy and always angry. I really cannot understand how this...

Reviewed 30 September 2015

We stayed here for a week, and the staff were friendly and helpful, the rooms are clean, although maybe a little small, and the bar/restaurant on the top floor has a great view. It's only a 10 or 15 minute walk to the centre, and you get to find some great local places on the way to the centre.

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Thank Colin G
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Colin thank you for your stay and your nice words about the restaurant. It truly offers nice memories the combination of the classy interior, the nice view and the delicious meals. The hotel is indeed located near the center, it is 10 minutes on foot. Greetings from Crete

Pontyclun, United Kingdom
Reviewed 30 September 2015 via mobile

This hotel has received some mixed reviews so let me say I don't know why. We are just leaving after two wonderful nights here. The traffic noise is blocked by fantastic triple glazing. With free air conditioning and doors closed we couldn't hear anything including the exceptionally quiet air con unit. Everything was clean and the staff very friendly and...

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1Thank Marion M
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Marion, each individual has a chatacter, therefore a different opinion. We respect and we pay attention to all the reviews. We really appreciate your nice and empowering words, they are making us feel proud. The recognition from our guests is really important to us because we want to create nice memories to the people that honor us with their...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: €42 - €80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Crete, Greece
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
 of 5 bubbles susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
 of 5 bubbles MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
 of 5 bubbles 849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
 of 5 bubbles Chronotraveler, 9 Oct 2016 | Read review
“Don't go in this hotel”
  • the column in the center of the room
  • the room with looked window and a column in the center of room
  • when you trow the water in the water the water goes on the floor
  • when you trow the water in the water the water goes on the floor
 of 5 bubbles dndrea1973, 20 Sep 2016 | Read review
5 of 5