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Kydon, The Heart City Hotel

Sofoklis Venizelos Sq. & 2, Str. Tzanakaki, Chania Town, Crete 73134 Greece
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Traveller (423)
Room & Suite (264)
Videos (1)
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About

#13 of 118 hotels in Chania Town
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the city center, Kydon, The Heart City Hotel welcomes the visitor all year round, in a most special way, characteristic of the genuine Cretan hospitality. Its 112 rooms and Suites, many of them with a panoramic view of the Old Town and Municipal Market, are suitable for pleasant sojourns, as they are equipped with all the modern comforts. The hotels Mediterranean a la carte "Square" Restaurant offers unique tastes for lunch and dinner always based on the nutritional values of Healthy Cretan Diet. "Agora" Bar - Restaurant is open all day long and offers flavored coffee, delicious pastries, imaginative cocktails, drinks and excellent wines. “IDEA”, a specifically designed venue for your corporate and commercial meetings, is fully equipped with a capacity to accommodate up to 40 guests, for conferences, presentations, speeches, exhibitions, sampling and corporate cocktail events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycles available
Babysitting
Children's television networks
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Strollers
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Electric kettle
Cable / satellite TV
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Charming
Languages Spoken
English, French, Russian, German and 2 more
Hotel links
Special Offer:Package deal
1,715Review27Q+A100Room tips

Reviews
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Jonagold4 wrote a review 6 Mar
Palm Springs, California211 contributions87 helpful votes
Much needed and appreciated restroom stop while walking about the many shops of Chania. Great impressive & modern lobby. Pleasant and helpful hotel staff. Hotel appeared to be top notch! Would consider staying if I were to return to Crete.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jan Fanekrog wrote a review Sept 2022
7 contributions2 helpful votes
Hotel's Favourite
A very good hotel with an incredible staff! If you want a personal touch with a smile then this is the hotel! Thank you for looking after us with love and genuine care. The tribute you created for my wife’s birthday was incredible and heartwarming, thank you! We know that we will be back to great rooms, outstanding breakfast and fantastic service in the bar. Location is great and advise given for local restaurants was perfect.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 20 Apr 2023
Dear Fanekrog, Thank you for choosing to stay with us and also for your wonderful feedback! We are truly happy to know that we contributed to a memorable experience for your wife’s birthday. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! We wish you always to enjoy all your travels and can’t wait to welcome you again. Warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yenal3 wrote a review Feb 2024
Liverpool, United Kingdom85 contributions37 helpful votes
I found the hotel very clean in a central location that offered a good breakfast. Generally speaking, staff were friendly. Check-in process could’ve been more welcoming. We were given two vouchers for welcome drinks but when we asked for tea, we were told we could only have an orange drink. Staff member was unfriendly and made this a big deal, and very reluctantly, served us tea after making a phone call and making us feel uncomfortable. On the other hand, some staff members both at the reception and restaurant were very helpful and friendly. Cleaning staff were also very nice and did a great job.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Richard H wrote a review Feb 2024
4 contributions1 helpful vote
I stayed at the Kydon hotel for several weeks while working on business and it was an exceptional experience! The staff does an excellent job caring for you while you stay there, including offering multiple options for places to visit, restaurants to sample, and different things to watch for and do while you are in Chania! The front desk staff, Vicki, Alex, and Despina did an excellent job helping my group stay on track with our payments and always greeting us with a smile, while also helping us to learn the local language. They were always willing to help make our stay better with suggestions of where to go or offers to change rooms if something was wrong with our room. It was always a pleasant experience seeing them every day. Zoe and Nicolas were amazing in the morning as I was getting breakfast. They were quick to learn my coffee orders and usually had them ready almost as soon as I sat down at the table. They did an amazing job being both friendly and attentive without being intrusive on my morning time. Marios did a great job taking care of my rental vehicle when sometimes tight parking spaces made things difficult, and he was always quick to help us get our vehicle whenever we needed it. Raina was an amazing bartender in the evenings and kept things very light-hearted with her quick conversation and caring attitude. The overall experience at the Kydon was absolutely incredible and one that I would recommend to anyone that visits the isle of Crete. I can only hope that I spelled the names of everyone working there correctly because each and every one of them was responsible for making this stay fantastic. The rooms were good, but the staff made the experience exceptional!
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Date of stay: January 2024
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Location
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Trip type: Travelled on business
Room Tip: The hotel included parking with NO additional fee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rtbugawan wrote a review Jan 2024
Chania Town, Greece1 contribution
Perfect place to stay for travelers. I would recommend to all my friends and colleagues. Very close to all the places to eat, see, shopping and simply just a stroll down the street. Special thanks to chamber maid.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jaykm2023 wrote a review Nov 2023
1 contribution
Outstanding hotel, from the time you walk into the hotel until the time you leave it the staff are always so helpful and very friendly. The location is central to everything and there a bus stop right across the road that goes to most tourist spots around the island. Second time staying here and looking forward to coming back in the future 🙌
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Review collected in partnership with this hotel
Date of stay: November 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bill C wrote a review Nov 2023
California65 contributions50 helpful votes
Nice rooms, great staff, excellent location right at the edge of the old city. Breakfast buffet was good, but dinner at their restaurant was awful. There were a lot of teenagers there, so perhaps they were catering to a sports team.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patrizio Chiozza wrote a review Oct 2023
4 contributions1 helpful vote
Very friendly and helpful staff, very good rooms, many facilities and excellent location in the center of town and excellent quality/price ratio . Everytime I'll be back in Chania I'll choose for sure this Hotel
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Review collected in partnership with this hotel
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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farray01 wrote a review Oct 2023
Sliema, Malta3 contributions1 helpful vote
My wife and I visited Crete in September encouraged by our son and his wife who had been there months before. They stayed at a different hotel. I chose Kydon because of the number of positive reviews, but at the end of it all I was a little bit disappointed though not unsatisfied. The hotel seems to enjoy a lot of hype but I have been to far better hotels with better service. To come to the point, The signing in at the hotel was marred by being informed that a la carte dinner was not available for the following three days and a buffet was offered instead. I complained that I was not happy with this arrangement and would try it one time and then decide. I found the selection limited and mostly cheaper offerings. The same could be said for breakfast the next morning. Perhaps I'm too demanding. In any case the nexxt day I spoke to one of the staff and we were offered to eat a la carte at the Square restaurant and we ended eating there every day. The menu here isn't something to speak about. Some dishes were good but not exceptional and as the days passed it became much of the same thing. As regards the room itself, it was decent in both size and decor but rather too run of the mill. I had chosen the Superior double but at the end of the day, it has no worthwhile additions; same decor, same size, same layout, same balcony, same bathroom, etc. As regards the bathroom, this is equipped with a bath a sink basin and a toilet. Let me say that on the evening we entered we noticed two hairs, one in the toilet bowl and the other in the bath, which we washed away with water. Secondly, the grout around the bath was breaking which was unsightly.. The bath was narrow and a person of some stature would not be able to shower without constantly hitting the wall and the glass panel The panel itself was not wide enough to prevent water spilling onto the floor. Luckily, the maid changed all towels every day, which was a good thing. On a positive note the staff were extremely curteous and friendly and reception provided free towels for the days we went on the beach. If one had to ask me whether we would go again, my answer would be that knowing that there were other better offerings out there the answer would be no. It may be a perception, but I felt that the stay fell below my expections. It is still a good hotel, but it needs to carry out some introspection if it wants to go one better and make it a fabulous hotel. It is not far off.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't get a taxi from the airport. Public transport is excellent and only 8 minutes away using...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kathleen s wrote a review Oct 2023
Colchester, United Kingdom6 contributions1 helpful vote
We have just returned from a 10 day stay at this lovely hotel. We were impressed with the cleanliness and the efficiency of the housekeeping. We went out every day we were there and would return around 2.00 pm to our room and every time our room had been cleaned and bed made up. We have been to hotels where the room hadn't been done or was being done and had to wait around. This was not the case with the Kydon. The staff were so friendly. The only grudge we had was we found the air conditioning not great. We set the temperature but it was not very efficient and when it did come on it was very cold and blasted out the air vent and it made the room much cooler than we wanted. The actual room was great but the bathroom area could have been bigger. For a 10 night stay it would have been nicer to have had more storage space for 2 people. We found the location was good, not being far from restaurants and gift shops and the lovely harbour.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
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PRICE RANGE
€103 - €129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kydon hotel chania
LOCATION
GreeceCreteChania PrefectureChania Town
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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KYDON, THE HEART CITY HOTEL - Now €112 (Was €̶1̶2̶7̶) - UPDATED 2024 Reviews & Price Comparison (Chania Town, Greece) - Tripadvisor

Frequently Asked Questions about Kydon, The Heart City Hotel
Which popular attractions are close to Kydon, The Heart City Hotel?
Nearby attractions include Greek National Football Museum (0.2 km), Alexia Handmade Jewelry (0.2 km), and Peacock Tail Bar (0.4 km).
What are some of the property amenities at Kydon, The Heart City Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Kydon, The Heart City Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Kydon, The Heart City Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Kydon, The Heart City Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Kydon, The Heart City Hotel?
Conveniently located restaurants include Fresh Point Juice Bar, Laganon, and Colombo Kitchen & Bar.
Are any cleaning services offered at Kydon, The Heart City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kydon, The Heart City Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kydon, The Heart City Hotel?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Greek.
Are there any historical sites close to Kydon, The Heart City Hotel?
Many travellers enjoy visiting Firkas Fortress (0.8 km) and Venizelos Graves (3.4 km).
Does Kydon, The Heart City Hotel have any great views?
Yes, guests often enjoy the city view available here.