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US$434
Free cancellation until 26/08/22
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US$436
US$366
Free cancellation until 25/08/22
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Dining (644)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsis Laguna Resort & Spa
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 11 hotels in Anissaras
Location
Cleanliness
Service
Value
Travellers' Choice
Mitsis Laguna Resort & Spa lies on the beach of Anissaras in the area of Hersonissos in Crete. It is a majestic and luxurious five-star hotel with a state of the art Wellness Spa that provides premium service. Guest accommodation in this five-star resort includes 351 luxurious rooms, consisting of 180 bungalows (34 of which shape a small island, surrounded by a lake and the rest are family bungalows), 90 beautiful sea view and garden view rooms, 79 superior rooms in the main building, and 2 presidential suites with a private pool for each. A number of infrastructures and facilities such as meeting rooms, tennis courts, beach volley, mini soccer court, gym, 3 seawater swimming pools, a kid’s pool, water slides etc. make the hotel an entertainment paradise for guests of all ages. The hotel places great importance on high quality gastronomy, as guests can try various gastronomic selections in the resort’s seven restaurants and 4 bars. The point of reference though is the unique sense of hospitality and the high standard of service in every guest encounter.
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Property amenities
Free parking
Free internet
Pool
Fitness / spa changing rooms
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Rooftop bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Private balcony
Safe
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Russian, German and 1 more
Hotel links
Location
Full view
Contact
Anissaras, Hersonissos, Crete 700 14 Greece
Name/address in local language
Getting there
Car HireSee all Anissaras car hire
3601Reviews922Q+A100Room tips
Reviews
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I stayed at this hotel for a week in June 2022 with my husband and two year old twin boys. It was a last minute booking due to the cancellation of our previously booked holiday so we did not really look into the hotel prior to booking. However this hotel did not disappoint. The hotel is absolutely beautiful and we were blown away by the lobby upon arrival. We were taken to our room on a golf buggy and the gentleman who checked us in was very helpful and friendly. Our room number 606 which was directly next to a pool which was very handy with two small children. It seemed to be a quiet area of the hotel as we could not hear any noise from the main pool or the entertainment on a night. The main bedroom was lovely with sliding doors to another room which lead onto a small patio area. While the rooms had a quick clean each day and towels refreshed, our bed sheets were not changed during our 7 night stay and the tray of welcome food was never cleared. The bath area could do with a revamp. The minibar in the room was restocked each day with cans of coke, Fanta, sprite as well as alcohol and water. There are four pools and a water slide. All a nice temperature, when we visited in June anyway. The food was nice. I would say it is a little repetitive in the main restaurant but this is to be expected in an all inclusive buffet. Always different meat, fish, pasta as well as a variety of veg, rice, potatoes etc. Special mention to Yiannis and the outdoor waiters who were very friendly and attentive. The gyros by the beach were delicious. The hot dogs at the pool bar were nice however not the best choices for food down there. The creperie was our personal favourite of the holiday. We visited for crepes and waffles each day and they were delicious. We tried the Italian, Steakhouse and Pan Asian a la carte restaurants and all were lovely. They can be booked online before your stay which we did not know however we managed to get a table for four of our seven nights whilst there. Taxi into Hersonissos was 10 euros where there are lots of cafes and bars. If you walk left out of the hotel by the beach, there is a small town where we played mini golf one night which was nice. We requested a late check out and this was 60 euros until 5pm going up 10 euros per hour which we found quite expensive.…
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Date of stay: June 2022
Value
Rooms
Service
Helpful
+1
Hotel's Favourite
We stayed in Mitsis Laguna in the first two weeks of June. We had an amazing family holiday. The customer care was amazing, the staff is very friendly. They are always very helpful and attentive. We had a couple of small issues, but I am not going even to highlight them as all the problems were solved efficiently and quickly. Highly recommend this hotel. We also want to say hello to Yannis who is taking care of the main buffet, Michael who’s working as barista at the pool bar (he is making amazing frappe), Alexandros who is from the front desk reception, also girls from Champagne bar and a barmen who’s making an amazing “Basil smash” and Ewelina from the kids club. Thank you all!!
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Date of stay: June 2021Trip type: Travelled with family
4 Helpful votes
Helpful
Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 27 Jun 2021
Dear Guest, We would like to thank you for reviewing Mitsis Laguna Resort & Spa. We appreciate your kind words for our dedicated and caring team! We can not wait to share your review with our hotel staff. Many thanks, once more, for being our guest and for posting your wonderful rating. We look forward to welcoming you back at Mitsis Laguna Resort & Spa! With kind regards. Mitsis Laguna Resort & Spa team
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We had unforgettable 12 days at Laguna. Amazing Service and awesome staff. The friendly and warm hospitality and how lovely they treated our daughter Ellie is outstanding. Thank you thank you thank you. We will recommend you anytime. Special thanx to the MiniClub Ladys and the restaurant staff, and Georgios from the Bar. Our daughter was unbelievable happy about the tinfoil flowers from Stefanos and the smiling treatment of the whole team. Much love
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Date of stay: June 2022Trip type: Travelled with family
Helpful
+1
We stayed for 5 nights from 11th - 16th June after staying at Mitsis Rinela for 9 nights. First impressions was WOW what a beautiful hotel, everything about it was fantastic. Lovely room, so much choice of food and branded drinks, lovely cocktails what more could you want. The staff in this hotel are fantastic each and everyone of them, they worked so hard always happy, nothing too much trouble absolutely excellent customer service just what you want from a 5 star hotel. It was lovely to see Anastasia the manager of the bars and her husband Archileas who is head of the Sushi, Champagne and Wine Bar what a lovel couple they are, we first met them about 5 years ago in Mitsis Blue Domes in Kos they made us feel really welcome and gave excellent service. Special thanks to Olga in Guest Relations what a lovely lady she is always happy and gave excellent customer service she really looked after us, booked the Pan Asian a la carte restaurant for us and the food and service there was excellent. She was so helpful and always there if needed. Also thank you to Mr Ioannis manager of front of office who went the extra mile in arranging our taxi back to Mitsis Rinela when leaving a really lovely gesture. There is one thing that the hotel could do better is the evening entertainment. The Drifters were really good we loved the show but feel you need more acts like them. Mitsis Blue Domes in Kos had excellent entertainment which was Meds Entertainment from the UK. The shows were The Jersey Boys, The Golden Tones and Il Divo etc they really had the guests dancing and singing which is what is needed in a 5 star hotel. Please book them for next year! Thank you Mitsis Laguna for a fantastic holiday and we hope to return in late September/ October this year.…
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 3 days ago
Dear Yvonne, Thank you for your review and for choosing us for your holidays. We are very happy to see the variety of the food and drinks offerings mentioned in your comments. We would also like to thank you for your compliments on our staff and for mentioning by name so many members of our team in your comments! It was a pleasure having you with us and we can't for your next visit! Kind regards, Laguna Management Team
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+1
Fantastic stay here. Beautiful hotel, spotlessly clean everywhere. Rooms excellent. Very pretty gardens, buildings etc. Pleasant staff. Though obviously understaffed in restaurants and bars they coped as best as cld. Food very good at all mealtimes. Shout out to young lady making and serving canapés at rooftop bar, excellent work. Only downside…. Music far too loud by main pool. Also, different music in each specialist restaurant so all competing with each other, too noisy! Wldn’t be put off from returning though.
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 5 days ago
Dear Guest, Thank you for taking the time to write a review. It is great to know that you had a great stay and that you remained satisfied with the cleanliness of the hotel. Moreover, we appreciate your compliments for our staff as well as the dishes that are served in our restaurants. Please be assured that the concerned department has been informed of the areas you highlighted. We will be happy to host you again, whenever your travels bring you back to Crete. Kind regards, Mitsis Laguna Resort & Spa team
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So here we are sat on the beach at Mitses Laguna Beach, I have to tell you about Pedro, he's the most amazing smiling character We have met, when he welcomes you to the beach it's like he is welcoming you into his home, nothing is to much trouble once he knows what u like he remembers it, always asks you if there is anything you need just a pleasure to see his smiling face come down the beach, massive thanks to the guys on the beach bar especially the chef who prepares you the most gorgeous Greek salads kebabs whatever, mitses manager's these boys deserve absolutely 10/10 but Pedro 100/100, he's just made our holiday so peaceful easy & relaxing
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Date of stay: June 2022Trip type: Travelled with friends
1 Helpful vote
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 6 days ago
Dear Guest, Thank you for taking the time to write a review and for choosing us for your holidays! We would also like to thank you for highlighting in your comments our beach staff! They will be thrilled to know that they made such an impact on your experience. It will be our pleasure to welcome you again to our premises! Kind regards, Mitsis Laguna Resort & Spa team
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+1
We definitely enjoyed our stay at Mitsis Laguna on the whole. There were some aspects that could improve but the overwhelming feeling is that this hotel is a great place to stay. The positives: The bar and waiting staff are all incredibly friendly and hard working people. I can’t recall a time where any of them let us down. They were the highlight for me because they always served with a smile and chatted with you. Over the course of our stay we got on really well with the bar staff, I can’t praise them enough. I hope their pay reflects the quality of their service as they’re the best thing about the hotel. The food and drink were always good. The cocktails were strong but all very nice whichever bar you got them from. I also loved the lager on tap, it was a local beer that I didn’t catch the name of. The food at the main bar was better than expected for a buffet; there were always cuts of meat or fish and pasta being cooked in front of you and a really good selection of salads and breads. The a la carte restaurants need to be booked in advance. I do wish some sort of email told us that with our booking because they were being booked up quickly when we arrived. You have to book these all online with your room or booking number and you have a set number of visits to each which is understandable. The Italian was our favourite with a really nice selection of dishes as well as wood fired pizza as well. The portions were large and you can order whatever you like. We got a little tired of the Cretan because the food was a little repetitive; maybe some more interesting dishes could be added to the menu there. The pools were lovely and we never went in the main pool because we just found it nicer in the surrounding pools where there is no music playing so we could relax more. We also loved the sun beds by the beach as well. It’s great that there is a food truck there so you can spend hours by the sea whilst still having drinks and some gyros as well! Also the creperie is open almost all day serving savoury and dessert craps which were all very tasty. The negatives: The overall cleanliness and quality of the rooms was disappointing for a 5* hotel. Our room needed a deep clean really and housekeeping only really make your bed and quickly mop the floor. After a week our room was pretty dirty to be honest because the floor was never mopped properly and with stone floors everywhere, dirt from your sandals or shoes would travel as a result. We complained and we did get fresh sheets and a deeper clean but I would expect that given we stayed for almost 2 weeks. The room itself looked nice on first inspection but after a while you notice all the cracked mirrors, leaking shower seals, cracked tiles etc. It’s not major stuff but it made me wonder why I would pay more for an upgraded room given we tried to spend as little time as possible in the room and the only benefit was we had a bit more space. Desserts at all the restaurants were a bit disappointing and didn’t match the quality of the cooked food. I found the reception staff a lot colder and less helpful than the bar and waiting staff, maybe because they handle more complaints but they weren’t as nice. We had a poor check in where one of the reception staff shouted the details of the hotel so loudly our reception member just said I think you’ve heard it all and then that was that. We were left waiting a long time then for someone to come take us to our room. It doesn’t affect my review but it made a poor first impression. The WiFi is terrible, I ended up rinsing through my roaming data instead. You can upgrade to a faster service at €2.90 a device a day but it really wasn’t much faster at all! I wanted to download a few things for the plane home and it really struggled. Should have asked for a refund really. Lesson learned and I’ll download my shows beforehand! It’s not a deal breaker for the stay, I’m on holiday to relax and spend less time on my phone but it was that bad that we struggled to stream anything or load web pages. The spa: 3/5 I’ll keep this separate but we paid for a couples day at the spa. The treatments were fantastic; we had an amazing massage with some scrubs and moisturising, that was really excellent. The spa itself was a bit of let down. It looks great in the pictures but the jacuzzi was cold, the steam room not hot enough and the pools had broken tiles in them which was a little dangerous to be honest. Also lots of rust and missing light fittings which is easy to fix but just dampens the experience a bit. Location: I would say this hotel is more a resort than a hotel that you can use to explore Crete. It’s quite secluded so you’ll need to pay for taxis or guided coach trips to explore the island and it’s attractions. We booked a trip to the West side through the concierge and a TUI bus turned up at our hotel, but it was a really good trip, so I’d recommend having money spare to get the most from your stay.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Hold some money back for excursions as there are few things to do within walking distance. Don’t...
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2 Helpful votes
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 5 days ago
Dear Jack, Thank you for your detailed review and for choosing us for your holidays. Thank you for your compliments regarding our staff. Moreover, we are happy to see that you enjoyed our cocktails as well as our food offerings. We welcome all your positive comments as well as your suggestions for improvement. Please be assured that the concerned departments have been informed. We hope to have the chance of welcoming you back soon. Kind regards, Mitsis Laguna Resort & Spa team
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One of the best Hotels in Crete, you have everything you need! Mitsis Hotels always will be my first choice while traveling to Greece! The staff was so friendly, the food was so delicious and fresh, pools were with sea water which was enjoyable to swim in pools. 10/10 Hotel definitely!
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Date of stay: July 2021Trip type: Travelled with friends
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 6 days ago
Dear Guest, Thank you for your excellent review and for your great comments regarding our staff, our delicious food offerings as well as our pools. We are very happy to read that the Mitsis Hotels always will be your first choice while traveling to Greece and that you consider the Mitsis Laguna Resort & Spa as one of the best hotels in Crete! It will be our pleasure to welcome you back soon! Kind regards, Mitsis Laguna Resort & Spa team
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+1
Stayed with a group of friends for 4 nights to celebrate our 50th birthdays. Lovely hotel! Large spacious rooms, lovely pool areas and also the option of the beach, where the bar staff were good fun and drinks service to your sunbed was great. Buffet and a la crate restaurants all really good, as was the wine and alcohol choices. Loved the champagne bar! The staff were lovely and nothing was too much trouble for them. Enjoyed it so much booked to go back in August.
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 1 week ago
Dear Guest, Thank you for your amazing review! Your nice words for our spacious rooms, our lovely pool areas as well as for our staff and our service are highly appreciated and they will be passed to the whole team! We are excited that you enjoyed your stay with us and we are looking forward to welcoming you in August! Kind regards, Mitsis Laguna Resort & Spa team
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Stayed for a week and definitely could have stayed longer. We are all vegetarian plus a child with allergies shich was all catered for. The chef in the main restaurant went through foods everyday making sure there was sufficient choice for my son (not just plain pasta) Customer service was great across the resort and restaurants. Staff were friendly and attentive. Many of the team are bilingual which made the holiday a breeze. Entertainment was good in the evenings and staff at the kids club made the evening disco and day activities enjoyable. Conceriege team were very helpful too. Definitely would recommend this resort to others.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 1 week ago
Dear Guest, Thank you for taking the time to write a review and of course for recommending us! We are delighted that we met your culinary expectations! Your compliments regarding our service as well as our friendly and attentive staff are highly appreciated! It was a pleasure to have you as a guest and we can't wait for your next visit! Kind regards, Mitsis Laguna Resort & Spa team Kind regards, Laguna Management Team
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PRICE RANGE
US$217 - US$449 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsis laguna hotel anissaras
LOCATION
GreeceCreteHeraklion PrefectureHersonissosAnissaras
NUMBER OF ROOMS
351
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Claim Your Listing Frequently Asked Questions about Mitsis Laguna Resort & Spa
Which popular attractions are close to Mitsis Laguna Resort & Spa?
Nearby attractions include Luxurious Furs (1.7 km), Central Bar ( formerly Sports Cafe Central) (5.1 km), and Buggy Safari Motoxperience (2.3 km).
What are some of the property amenities at Mitsis Laguna Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free breakfast.
Which room amenities are available at Mitsis Laguna Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mitsis Laguna Resort & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mitsis Laguna Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mitsis Laguna Resort & Spa?
Conveniently located restaurants include Taverna Harakas, Sofas Taverna, and Spyros Taverna.
Are there opportunities to exercise at Mitsis Laguna Resort & Spa?
Yes, guests have access to an indoor pool, a sauna, and fitness classes during their stay.
Which languages are spoken by the staff at Mitsis Laguna Resort & Spa?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to Mitsis Laguna Resort & Spa?
Many travellers enjoy visiting Megali Vrisi (Great Fountain) (14.4 km).
Does Mitsis Laguna Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Mitsis Laguna Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.