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Crowne Plaza Hotel Brussels - Le Palace

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Crowne Plaza Hotel Brussels - Le Palace
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1,695 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Brussels - Le Palace
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Showing 1,124: English reviews
NY City
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 February 2014

Very easy walk from Gare du Nord train station to the hotel. Easy walking distance from the hotel to the main tourist sites/Grand Place. Busy shopping strip nearby the hotel on Rue Nueve. Lots of sim card shops, clothing and food options.I walked all the way to the Old Masters Museum which was a bit of a hike, the train... More 

1 Thank zoo260
London, United Kingdom
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 January 2014

Stayed here for a weekend in Brussels and can't fault it. The hotel is clean and has personality; the downstairs/hallways are heavily influenced by art deco era - upstairs the rooms remind me a bit of Alice in Wonderland with their funky carpets and tiling. Free WiFi is included and we didn't have any problems with it. Rooms are clean... More 

Thank B F
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear B F, It's a pleasure to experience that you liked your stay with us and the personality of our hotel. We're really proud of our over 100 years of history (and are still going strong) and our special "Klimt" inspired interior design. There is indeed a City Tax due of €7 in Brussels, per room per night. We hope... More 

Level Contributor
810 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
Reviewed 28 January 2014 via mobile

I would expect a hotel of this standard and price to be able to at least supply hot water. I stayed 10 days ago and my room on the 7th floor had no hot water. No reimbursement or gesture made by management for the massive inconvenience. Last night 27th January also no hot water. So I had to have meal... More 

Thank David M
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Mr M., As a valued returning guest, we very much appreciate your stays over the last years with us and also your constructive feedback. As already done by 2 of our Managers during your last stay, I also would like to express my sincerest appologies for the inconvenience. 2 weeks ago, there was indeed a problem with the warm... More 

Essex, UK
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 January 2014

Just returned from a weekend in Brussels, benefitting from a Eurostar deal, could not fault the hotel, lovely big comfortable rooms and beds, had total control of the heating, with a fridge and tea/coffee making facilities which is real bonus to the Brits, good wifi, good reception service - very helpful staff. We were on 5th floor which also has... More 

2 Thank Nolsie
Norwich, UK
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 January 2014

Stayed here one night for business trip. Location is not bad near the Gare du nord, right opposite the shopping street leading towards the Grand Place and next to Rogier metro station. Staff throughout my brief stay were friendly and securing a late checkout was not an issue despite the hotel being quite busy. Nevertheless, the hotel has seen better... More 

Thank Robert C
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Robert C, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for you did not find the hotel interiors and public areas... More 

Haifa, Israel
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2014

From all the many hotels around Place Rogier I like the Crowne Plaza best. Large hotel, good facilities, nice rooms and friendly staff. Breakfast is also nice though somewhat below Crowne Plaza standard.

Thank 835Anonymous
Crawley, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 January 2014 via mobile

Just had a 2 night stay in this hotel. Researched heavily so was expecting a lot after reading some of the reviews. GOOD POINTS: excellent location, next to shops and walking distance to everything the tourist could want. Easy transfer from Eurostar terminal. Lovely building, refurbished to a great standard. Lovely, helpful staff on reception. Clean rooms and nice comfortable... More 

Thank paramount19
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Paramount19, Thanks for taking the time to tell about your stay. And I'm very sorry to read, although you in general enjoyed your stay with us, that we missed several opportunities to make it memorable. To really "sort the little things out", could you please send me an email (rogier.hurkmans@cpbxl.be) with the room number you've stayed in? We've invested... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2014 via mobile

Loved this place so much. Was very central. Very close to metro station. Very professional and friendly staff. We arrived early and we checked in without any problems. The room was lovely, couldn't fault it. My only negative thing to say was the breakfast buffet was very expensive. Don't let it put you off though, fan place!

Thank Stephbelle
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Stephbelle, Thank you so much for your enthousiastic review and for staying with us. It's our great pleasure to make our credo "Great hotels-Guests love" true - it's what we're aiming for. When booking your room through our IHG/Crowne Plaza website, it's possible to also add our sumpteous breakfast buffet at a special price, or to book a "breakfast... More 

Sutton Coldfield, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 January 2014

We visited Brussels for New Year. Hotel conveniently placed for travellers arriving via Eurostar - 8 minutes by metro/tram from the Gare du Midi. The metro stops across the road from the hotel. The hotel itself is excellent. Swift check in, rooms on 7th floor were spacious, fabulous amenities and spotlessly clean. Breakfast was included in our rate, and sets... More 

Thank Caroline C
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Caroline C, You made our day, with your great feedback on our property and our services. I shared your comments with my Team, as this is where we work for every day. It's great to experience that we deliver seamless service. Tip for a next stay: also try out our own restaurant :-)! We hope to welcome you back... More 

Berlin, Germany
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 January 2014

Stayed here over the New Year period. Everything was great, we had a very nice and comfortable time. The rooms are clean and spacious. Liked the message on the tv with a welcome note specifically for us, I think that makes everything seem so personal which I truly liked. I would advise for everyone to include breakfast when booking the... More 

Thank Dolphin01
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Dolphin01, Thanks for taking the time to tell so positively about our hotel. We are very happy that we were able to provide you with a "5 star" stay - this is exactly how we would like our guests to feel, when staying with us (...especially when travelling with a baby). When booking through the IHG / Crowne Plaza... More 

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Hosting an event on site? Our flexible meeting facilities include WiFi and the assistance of our Crowne Plaza® Meetings & Events team. Situated on Place Rogier, our hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less. Our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; WiFi, Business Centre and Fitness Centre facilities are available around the clock. Questions? Our multilingual staff are at your service. Hungry and pressed for time? Choose from a fast and fresh dining menu. Or, linger over a beer or international cuisine at Nouveau Taste Restaurant or Deco Verre Brasserie. ... more   less 

Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range: €80 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium
Hotel Style:
#2 Romantic Hotel in Saint-Josse-ten-Noode
#2 Luxury Hotel in Saint-Josse-ten-Noode
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Brussels - Le Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our window had a view of another window of the hotel, so maybe ask for a window facing the park of a street?”
 of 5 bubbles celebra09, 23 Nov 2016 | Read review
“Book Breakfast as it is expensive to add.”
 of 5 bubbles V9167QOpeterb, 11 Nov 2016 | Read review
“Get a room at the front, not the back, for a better chance of a good night's sleep.”
 of 5 bubbles MrR_11, 28 Oct 2016 | Read review
“In July there was construction on the main boulevard and Rogier Place so ask for a room facing away from these two sides of the hotel.”
 of 5 bubbles LMAKCalgary, 3 Aug 2016 | Read review
“room facing botanical garden”
 of 5 bubbles vashish29, 1 Aug 2016 | Read review
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