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Sheraton Brussels Hotel

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Sheraton Brussels Hotel
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1,941 Reviews from our TripAdvisor Community

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Showing 1,238: English reviews
Shanghai, China
Reviewed 27 March 2012

Good location, easy to reach. Nice price, and also nice service. As an SPG platinum member, it would be a top alternative in Brussels.

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Helpful?
Thank KelvinZhang
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

We appreciate your positive review, especially the comments of "nice service" and "good quality/price ratio". We sincerely look forward to welcoming you and your family back soon to your "top alternative in Brussels". Regards, Palmer Colamarino Hotel Manager Sheraton Brussels Hotel

Washington DC, District of Columbia
Reviewed 26 March 2012

I decided to visit Brussels for the weekend, and got a great deal on this hotel on Hotels.com. The staff were very friendly and helpful- from suggesting good restaurants to ordering a cab for me they really made the stay pleasant. The room was very big and clean (I was on one of the member floors), but the sound insulation...

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Helpful?
Thank mrmewe
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, Thank you very much for your kind words, especially for the inspiring title "The Staff make this hotel great" (i.e., we firmly believe that friendly & welcoming staff are the greatest of all our assets!). Thank you also for "definitely recommending" our hotel. We look forward to welcoming you, and your friends, family & colleagues, back to your...

Chicago, Illinois
Reviewed 23 March 2012

The Good: The rooms are a bit dated, but they are clean and spacious. The hotel may not be centrally located, but it is close enough to the center and the metra is just steps away from the hotel's front door. The staff are generally friendly and they do have a fairly functional business center (ample computers, free printing, etc...)....

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Helpful?
Thank Arjuna888
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for your review and for noting that our rooms are spacious and our staff is friendly :-) We are surprised that the wired internet access was not working in your room? (we hope you contacted our guest service center to fix the problem?) We look forward to welcoming you back soon to our hotel. Kind regards, Palmer Colamarino...

Bellevue, Washington
Reviewed 23 March 2012

As others have said, the rooms here are very large, but the furniture is in need of an update. Surprising, but there isn't even a clock in the room, nor is there wireless available. As a Platinum Starwood member I had access to the Club Lounge with wireless, but the system is designed that you must sign in after every...

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Helpful?
Thank ppeter9190
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, Thank you for your review. We are glad that you found our staff to be very nice and friendly. As stated here before, we are hoping to install wifi access in the guestrooms in the near future. We also continue to work with our owning company on the planning of a full renovation in the coming future. We...

Norfolk, VA
Reviewed 8 March 2012

Although the hotel is a bit expensive, it is one of the more roomier hotels in Brussels. We stayed on the 9th floor and then later on the 14th floor. Brussels is a bit like NYC in that there is always traffic noise but we slept well because we walked so much during the day! The hotel is very clean...

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Helpful?
Thank aswilkin
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, Thank you very much for your positive words, especially that you found our staff to be both very friendly and very helpful. We certainly appreciate your patronage and look forward to welcoming you back to your 'home away from home' in Brussels. Kind regards, Palmer Colamarino Hotel Manager Sheraton Brussels Hotel

London, United Kingdom
Reviewed 6 March 2012

Aged, and it shows, out of date and out of touch, mixed with possibly the worst connectivity I have come across for a long time make this the worse place to stay if you need to work. No inroom wifi is just not acceptable these days - however hard I try I cannot ram the connection point into my ipad...

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Helpful?
2Thank Londonbased_travel
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, We continue to work with our owning company towards installation of wifi access in the guestrooms (note there is already wired access in the rooms for devices which accept wired plugs, as well as complimentary wifi in the lobby as part of The Link@Sheraton). We are also working on plans for full renovation of the rooms and public...

Geneva, Switzerland
Reviewed 4 March 2012

The location is perfect. Close to the gare du nord (train to airport every 15 minutes). Walking distance from the Grand palace. Metro station. Very friendly staff. Big room "US style". Furniture a little old but room very clean.

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Helpful?
Thank jmt_ch
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for your positive review. We are especially glad that you confirm our staff to be "very friendly"! We look forward to welcoming you back soon to our hotel. Palmer Colamarino Hotel Manager Sheraton Brussels HOtel

UK
Reviewed 28 February 2012

The mixed reviews in this website may mean that the hotel policy is to treat amazingly well the top tier membership customers and not bother with new ones. I have been travelling to Brussels on a weekly basis since December 2011 and have been very lucky to stay at Radisson Royal which I must say has a top customer service,...

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Helpful?
Thank optimusUk
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, Our staff are generally described as quite friendly as shown by the many other positive comments on this site. We are very sorry that we collectively failed to show you our best during your visit, and we do hope you will come back to give us another chance. Kind regards, Palmer Colamarino Hotel Manager Sheraton Brussels Hotel

Toronto
Reviewed 20 February 2012

Stay here very very often and this is a decent hotel. Concierge facilitates check in for platinum members and this is great when late in the evening or when there are line-ups. The rooms are oversized and some of the best and biggest in Europe. TV is superb with great global channels. Bed is very comfortable with a choice of...

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Helpful?
Thank OttVanTor
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear guest, Thank you for your thorough and generally-positive review, much appreciated. Our helpful staff are very glad that you are 'all in all happy' with our hotel! Note that we are working with our owning company to hopefully install wifi access in the guestrooms in the near future. Also the coffee & tea facilities are located next to the...

North Pole, Alaska
Reviewed 14 February 2012

Ooh my god - is this really a Sheraton? That was my first thought after I checked in and settled into my room. The rooms are large, but that's really all......everything is very dated, or let's just call it old....furniture, bed (sweet sleeper???) and bathroom. Even the towels felt as if they've never been replaced since the hotel opened. This...

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Helpful?
1Thank MOZBOB
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Greetings and thank you for your comments. We are obviously disappointed that you were disappointed. We continue to work with our owning company towards installation of wifi access in the guestrooms (note there is already wired access in the rooms, and complimentary wifi in the lobby as part of The Link@Sheraton), as well as full renovation of the rooms and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Brussels Hotel

Address: Place Charles Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range: €91 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brussels Hotel 4*
Number of rooms: 511
Reservation Options:
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Also Known As:
Sheraton Brussels Hotel Belgium
Brussels Sheraton
Hotel Style:
#5 Luxury Hotel in Saint-Josse-ten-Noode
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brussels Hotel staff and other travellers.
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Questions? Get answers from Sheraton Brussels Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good city center hotel”
 of 5 bubbles constantiniuc, 7 Dec 2016 | Read review
“Choose the Club floor”
 of 5 bubbles sibeliusLondon, 23 Nov 2016 | Read review
“Get a Club Room. It wasn't that expensive.”
 of 5 bubbles Gaffeur, 11 Nov 2016 | Read review
“Higher the better its in a city you will get street noise”
 of 5 bubbles tshep0071, 8 Nov 2016 | Read review
“High room have good views”
  • Large club room on 23rd floor
  • Room furniture needs modernising
  • Retro-furniture
 of 5 bubbles mjmorrow, 27 Oct 2016 | Read review
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