Pestana Douro Riverside
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Pestana Douro Riverside

Avenida Escritor Costa Barreto 60, Porto 4420-445 Portugal
Traveller (316)
Room & Suite (88)
Super nice pool.
Pool & Beach (28)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

5.0
#57 of 172 hotels in Porto
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pestana Douro - Riverside Hotel & Conference Center is located on the right bank of the Douro River, 10 minutes away from Porto city center. A fascinating setting for your stay! It offers a breathtaking view of the Douro river, ideal for individual or family stays. In addition to its comfortable rooms and suites, it also features a grill restaurant, a rooftop with bar and infinity pool, a gym and a Magic SPA with massage rooms and indoor pool. It is also an excellent choice for meetings, with several conference rooms, and a huge hall adaptable to large events. The Pestana Douro is located in the premises of a former soap and candle factory. The large brick chimney that stands in front of the reception is a visible reminder of its history. The hotel thus combines the most modern technology with the heritage of a historic factory. Inspired by the aromas of floral soaps once produced here, each floor is dedicated to the scent and color of the flowers that identifies it: lavender, jasmine, orange blossom, rose, cherry blossom, chamomile, geranium and lily. All rooms are equipped with wi-fi, USB inputs, air conditioning, among other facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Boating
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Poolside bar
Rooftop bar
Business Centre with Internet Access
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish, Portuguese

Location

Avenida Escritor Costa Barreto 60, Porto 4420-445 Portugal
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Porto Airport
14.8 km
See all flights
Vila Real Airport
71.2 km
See all flights
236Reviews3Q+A21Room tips

Reviews
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Traveller rating
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Detailed Reviews
Rich E wrote a review May 2023
5.0 of 5 bubbles
Absolutely magnificent! My wife and I began our European honeymoon in Porto at this wonderful, charming hotel. We booked a riverside suite for three days with the intention of exploring Porto's downtown space, but in a place with enough distance for some quiet privacy. We found it hard to leave the comfort of the hotel! The balcony view over the river was stunning, the bed was clean and comfortable, and the temperature control made the entire stay comfortable during a few hot days. We were welcomed with champagne and a warm staff - a perfect touch to begin the trip. The location is perfect, as it's just a five minute ride to Porto and Gaia. Rideshare was readily available and we never felt too far from comfort. Special recognition to the INCREDIBLE breakfast provided by the hotel. The restaurant had almost too many options and provides a stunning view of the river while you eat in comfort. Make sure you book the spa at the beginning of your stay and travel to each floor of the building to see the history of the building. Couldn't have asked for a better experience. Thank you!
Read more
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Douro Riverside, General Manager at Pestana Douro Riverside
Responded 13 Jul 2023
Dear Mr./Mrs. Rich E, On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro Riverside. Best regards, The Team at Pestana Douro Riverside
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
richtea35_12 wrote a review Jun 2022
Salford, United Kingdom
+1
4.0 of 5 bubbles
Nice hotel , (recently opened) , lovely room riverside room on 7th floor with balcony and view of river Douro.
Breakfast had a good selection of continental cheeses/meats/ cereals , fruit and hot buffet.
Pool area was lovely with riverside view and pool was very welcome as weather was hot. (Did not use indoor pool , only small but ok if weather bad.)
Pleasant walk along the river where there are a couple of bars and Italian restaurant .
Public transport is about 15 mins walk away for numerous buses. We were going to Primavera Sound at Parc Cidade and 205 bus went straight there from nearby.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Oliveira, Guest Services / Front Office at Pestana Douro Riverside
Responded 30 Jun 2022
Dear Mr./Mrs. richtea35_12, On behalf of our entire team at Pestana Douro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro. Best regards, The Team at Pestana Douro
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minette P wrote a review Jun 2023
London, United Kingdom
5.0 of 5 bubbles
This hotel offers excellent value for money, with friendly service and spacious rooms featuring comfortable beds. The food is delicious, with a wide variety of options for the whole family, and the WiFi is outstanding throughout the hotel. Its location is also great, with an Uber ride to the Old Town costing only around £4. Even with five young children and bad weather, there were plenty of activities to keep us occupied within the hotel.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Douro Riverside, General Manager at Pestana Douro Riverside
Responded 13 Jul 2023
Dear Mrs. Minette P, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Douro Riverside
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jose Duarte wrote a review Apr 2024
Mafra, Portugal
2.0 of 5 bubbles
Is this a 5 stars hotel?
No ramp for luggage at the main entrance.
Staff with goodwill but very low experienced.
Very small rooms with great view, by the way the view is the only main highlight.
To walk from a block of rooms to the meals saloon you have to go outdoors that when rains is not the best.
If you stay individually, you have only 1 set of towels, that is not usually for a 5 stars hotel. Finally the tubes smell a lot.
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Is it a 5 stars hotel????
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inês Gomes, Other at Pestana Douro Riverside
Responded 19 Apr 2024
Dear Mr. Jose Duarte, Thank you for taking the time to provide us with your feedback on your experience at Pestana Douro Riverside. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pestana Douro Riverside. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Inês Gomes Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracey Richardson wrote a review Sept 2022
Greater London, United Kingdom
5.0 of 5 bubbles
This is a little gem, very tastefully built by the banks of the Douro river. This is luxury, service, authenticity and tradition, mixed with a healthy measure contemporary modernity. The food is excellent and almost all the rooms have unrivalled views of the river. We were blessed by the weather, however there is lots to do in inclemant weather. You are a 10 minute cab ride to the centre, or a 20 minute ride to the beach, Porto has everything. The whole city is so welcoming and the portuguese people make you feel welcome. Special mention goes to Ms Fonseca on the front desk but all staff were very accomodating. Thank you!
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: river view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Oliveira, Guest Services / Front Office at Pestana Douro Riverside
Responded 27 Sept 2022
Dear Mr./Mrs. 6traceyr, On behalf of our entire team at Pestana Douro, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Douro. Best regards, The Team at Pestana Douro
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William W wrote a review Oct 2023
5.0 of 5 bubbles
A return visit after a wonderful trip in April this year. Exceptional service particularly from the restaurant hostess Susana Teixeira and her excellent staff team who go out of their way to make guests feel welcome. Superb accommodation and food and high standards of cleanliness. Reception staff couldn't have been more helpful. The location of the hotel on the edge of Porto allowed us to escape the city crowds of the Ribeira and enjoy river views and walks along the leafy promenade.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: You will need to use taxis to get into Central Porto but younger travellers could walk to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inês Gomes, Other at Pestana Douro Riverside
Responded 2 Nov 2023
Dear Mr. William W, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Douro Riverside
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marisa W wrote a review Oct 2022
Kinnelon, New Jersey
5.0 of 5 bubbles
This is a newer hotel located on the Douro River offering very nice amenities. The outdoor lounge is a must for afternoon cocktails. After dinner, it was wonderful to come back and sit out on the pier, reminiscing about the day we spent in Porto. The hotel bartenders, specifically Arthur and Diogo, are personable and thoughtful. In a word, they are terrific! Hugo, the hotel valet, couldn't have been more helpful. The hotel itself was great, and its location had simply beautiful views of the river. But these 3 hard working folks elevate the hotel to the next level!
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Douro Riverside, General Manager at Pestana Douro Riverside
Responded 13 Jul 2023
Dear Mrs. MarisaWojcik, On behalf of the entire team at Pestana Douro Riverside, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Douro Riverside
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Carly L wrote a review Sept 2023
5.0 of 5 bubbles
We spent two nights at Pestana Douro Riverside in September. We had perfect weather, and we enjoyed the friendly staff and the hotel accommodations. During our stay, we spent time at the poolside bar, ate at the hotel restaurant for breakfast and dinner, and spent time in nearby Riviera Porto. We would recommend this location to anyone looking for a relaxing stay nearby many of Porto’s main attractions.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inês Gomes, Other at Pestana Douro Riverside
Responded 9 Sept 2023
Dear Mrs. Carly L, We were delighted to hear that your recent stay at Pestana Douro Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Douro Riverside for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Douro Riverside
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michelhe wrote a review Jun 2022
Luxembourg City, Luxembourg
2.0 of 5 bubbles
The problem of the lack of competence of the staff. It is good to have a young team but lack of experience does not mean lack of competence.

Here several facts:

1) - this does not concern the staff- at my arrival having to pay for the whole stay, my Amex was not accepted; this is very strange as I paid several times with my Amex in other Pestana hotels…

2) one day being without water and needing to take a medecine I called 3 times the reception before getting water after 30/35 min

3) the day of my departure as I stored my luggage for a short time, the concierge gave me a bad one and when I was asked several times if this was not my luggage, I went a bit angry and it took time to get the right one it as the person who did the check out had disappeared..

4) when I did the check out the receptionist looked at me and said it costs 83 euros… in all the other hotels the receptionist prints out the extracosts so that the client can agree

5) on the sunday buffet which was much more busy than the other days, I had to say to the staff two times that they have to refill the plates…

In themself, these facts are not relevant and details.

But the accumulation of small mistakes is the problem. Your teams is not well managed, nobody supervises them and as they are unsecure everybody is just concentrating on its own work. But a good hotel works differently. So I don’t know what I will remember: a brand new hotel on a very nice location or a staff not knowing how to behave properly despite good intentions.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Douro Riverside, General Manager at Pestana Douro Riverside
Responded 13 Jul 2023
Dear Mr./Mrs. Paradise 44617895344, On behalf of our entire team at Pestana Douro Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Douro Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Douro Riverside and regain your trust during your next visit. Warm regards, Inês Gomes Guest Service Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AndyCapp69 wrote a review Oct 2022
UK
5.0 of 5 bubbles
Staff were excellent. Attentive, but not overbearing. Rooms are modern and comfortable. However, a lot of the rooms are just a few meters from the pool & roof-top bar and despite the rooms having double-glazing, all the noise comes straight through. Our visit was during a quiet time, but I can imagine in summer these rooms would be unbearable. Roadside rooms a quieter option. Breakfast was well stocked and lots of choice. Had evening buffet once. This was a mistake as all the food was cold and the selection not that great. This was still a great place to stay though.
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Date of stay: October 2022
4.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: If you want sleep, go on the roadside, not the pool/bar side
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Oliveira, Guest Services / Front Office at Pestana Douro Riverside
Responded 27 Oct 2022
Dear Mr./Mrs. undefined undefined, On behalf of our entire team at Pestana Douro, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Douro. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Douro and regain your trust during your next visit. Warm regards, The Team at Pestana Douro
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
maryv55 asked a question Aug 2023
Seguin Township, Canada237 contributions23 helpful votes
How much is parking at hotel? Are there other options for parking over night nearby
Dee asked a question Aug 2023
46 contributions1 helpful vote
Is the pool heated and do all of the rooms have a balcony?
Answer from andersenmrsjaneta
Peterborough, United Kingdom4 contributions
Many rooms had balconies but can’t say whether all did. The pool was in our opinion a good temperature, suspect not heated but not cold just very pleasant and a lovely swim
Christina X wrote a tip May 2024
Vancouver, British Columbia2 contributions
1.0 of 5 bubbles
"A good hotel doesn’t just count on location, cleanliness, value, rooms or sleep quality. A safe, dependable, trustworthy hotel is important"
Read full review
stearl2016 wrote a tip May 2024
Liverpool, United Kingdom23 contributions13 helpful votes
5.0 of 5 bubbles
"Taxi and/or hotel shuttle to main city sights essential unless one is a very keen and able walker"
Read full review
EspenOlsen wrote a tip Apr 2024
Oslo, Norway10 contributions5 helpful votes
5.0 of 5 bubbles
"Uber works perfectly and great balcony"
Read full review
Jose Duarte wrote a tip Apr 2024
Mafra, Portugal108 contributions84 helpful votes
2.0 of 5 bubbles
"Is it a 5 stars hotel????"
Read full review
Adventure533680 wrote a tip Nov 2023
11 contributions1 helpful vote
4.0 of 5 bubbles
"Traffic getting back to this place at rush hour can be tough"
Read full review
Not the right property for you?
There are more places to choose from in the Porto area.
PRICE RANGE
€173 - €249 (Based on Average Rates for a Standard Room)
LOCATION
PortugalNorthern PortugalPorto DistrictPorto
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PESTANA DOURO RIVERSIDE - Now €137 (Was €̶2̶2̶5̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Porto, Portugal) - Tripadvisor

Frequently Asked Questions about Pestana Douro Riverside
Which popular attractions are close to Pestana Douro Riverside?
Nearby attractions include Quinta De Villar d'Allen (0.3 km), Praia Fluvial Areinho (1.1 km), and Miradouro Da Pedreira (0.9 km).
What are some of the property amenities at Pestana Douro Riverside?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pestana Douro Riverside?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Douro Riverside?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Pestana Douro Riverside?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Pestana Douro Riverside?
Conveniently located restaurants include Palacio do Freixo, Adega S. Pedro, and Palatium.
Are there opportunities to exercise at Pestana Douro Riverside?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Pestana Douro Riverside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Douro Riverside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Douro Riverside offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Pestana Douro Riverside?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
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