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Pestana Palacio do Freixo

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#5 of 103 Hotels in Porto
Certificate of Excellence
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Pestana Palacio do Freixo
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1,588 Reviews from our TripAdvisor Community

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Showing 722: English reviews
Tavira, Portugal
Reviewed 23 March 2016

From the first class airport pick up to the checkout we had a faultless and happy experience. The staff were naturally friendly and went out of their way to make us feel genuinely welcome. Some of the restaurant main course portions left us feeling hungry however. Avoid the suckling pig or plan on sandwiches later.

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Helpful?
Thank j0hnandrewe
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear j0hnandrewe, Thank you very much for your comments, we are delighted that you enjoyed our hotel. Your suggestions regarding the restaurant were already forwarded to our management, thank you very much bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho

Penticton, Canada
Reviewed 20 March 2016

A long walk from downtown Porto but we felt like we were staying in a castle! The hotel is an experience in itself and the convenient shuttle made up for the distance into town. The pool and spa area was a relaxing bonus.

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Thank Lesley L
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Lesley L, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

Oxford, United Kingdom
Reviewed 19 March 2016

The Pestana Palacio do Freixo is an exceptionally elegant and comfortable palace and hotel. The staff are superbly gracious and helpful. It is a delight to stay here.Breakfast is sumptuous and delicious. It is a privilege to stay in such a wonderful setting and such delightful staff.

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Thank Brillvill
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Brillvill, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Rome, Italy
Reviewed 17 March 2016

Everything excellent and elegant . The location is fantastic and full of hystory. My only complaint referses about the lack of indication on road. I was driving from Lamego to Porto on route n 108 : no indication on the road !

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Thank Massimo D
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Massimo D, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. Regarding the lack of indication, we have informed our manager and we sincerely thank you for sharing with us.. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Johannesburg, South Africa
Reviewed 17 March 2016

We stayed about 3 nights. The hall ways are very dark. I was disappointed that we didn't stay in the actual castle per say, but rather in an orange building right next to it. Its very elaborate inside the hotel- I was hoping for that feeling in the bedrooms too, but it wasn't so, the breakfast rooms makes you feel...

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Helpful?
Thank Max H
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Guest, Thank you very much for your useful feedback; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. Your suggestions were forwarded to our management, thank you very for bringing those to our attention. Warmest regards, Paula Coutinho

Lancashire
Reviewed 15 March 2016

This hotel is magnificent and well worth a visit. We stayed for 5 nights and came away relaxed and chilled. The building is wonderful. Very large public room. Bedroom was also huge and very comfortable. Gardens and pool area again lovely view over the river. Indoor pool, sauna and steam room also very clean and very comfortable. The hotel is...

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Thank liz55
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear liz55, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

Boortmeerbeek
Reviewed 15 March 2016

Quiet elegant location a short distance frm the city center. Staff friendly and helpful.all hotel facilities show quality and visitor focus. Splendid way to see Porto, without City center hustle an experience to repeat

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Thank rene524
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear rene524, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Reviewed 14 March 2016 via mobile

Peek of our first visit to Portugal. Pousada do Freixa in Porto is a real oasis of comfort and luxury on the banks of the Douro. The staff is very friendly and at the same time professional. The rooms are top. Enjoying is the only possibility here!

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Thank Freek G
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Freek G, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

London, United Kingdom
Reviewed 14 March 2016

A beautiful hotel with exceptional service. Friendly staff made it a memorable trip. Fabulous food and accommodation. Truly wonderful. Concierge service, bar and restaurant staff all superb, as was the housekeeping. Made to feel special from the moment we arrived.

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Thank wendyannek2016
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear wendyannek2016, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

London, United Kingdom
Reviewed 14 March 2016

Great 4 night stay with my mum and auntie. The hotel is lovely and certainly it would be terrific to see the hotel buzzing during the summer and use more of the facilities, especially the outdoor pool. The staff were very helpful and had good suggestions on where to eat etc. We did walk into Porto the first day that...

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Thank Londonsmv84
Paula C, Guest Ambassador at Pestana Palacio do Freixo, responded to this review

Dear Londonsmv84, Thank you very much for your comments and suggestions; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 

Additional Information about Pestana Palacio do Freixo

Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Price Range: €156 - €379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Palacio Do Freixo Hotel Porto
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Business Hotel in Porto
#4 Spa Hotel in Porto
#5 Luxury Hotel in Porto
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palacio do Freixo staff and other travellers.
28 questions
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Questions? Get answers from Pestana Palacio do Freixo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside view is great”
 of 5 bubbles miguelm783, 13 Mar 2017 | Read review
“Choose a superior room with a river view”
 of 5 bubbles gore_david, 12 Feb 2017 | Read review
“Facing the River and higher the better”
 of 5 bubbles HarryH459, 19 Jan 2017 | Read review
“Make sure your room has a nice view of the Douro River”
 of 5 bubbles Jorge_Novis, 7 Jan 2017 | Read review
“Most overlook the river so ask for that.”
 of 5 bubbles FlyLow, 6 Jan 2017 | Read review
5 of 5