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Torel 1884 Suites & Apartments

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Rua de Mouzinho da Silveira 228, Porto 4050-417 Portugal
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (185)
Room & Suite (88)
Dining (22)
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A note from Torel 1884 Suites & Apartments
Updated 06/05/20

About

#1 of 152 hotels in Porto
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The idea of luxury accommodation in a historic building in the very heart of Porto has become reality. Meet Torel 1884 Suites & Apartments an award winning hotel where we offer you 12 deluxe rooms and Suites in our former Palace. In addition, you can choose from our 11 unique Apartments located 200 metres away, on Rua das Flores, downtown Porto’s trendiest street. Our stunning Palace dates back to 1884, and we have filled it with the spirit of the Portuguese explorers: travel the world by visiting Africa, America and Asia, and discover a different exotic theme in each room – from spices and silk to coffee, tea, porcelain and tapestry. Let yourself be whisked away into the world of the Portuguese navigators as they travelled the world, discovering not only foreign lands but also exotic spices, new foods and superb materials within them. Embark on your own exotic journey and breathe in the spirit of the adventurers through our lavish materials, natural colours and exotic plants
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Baggage storage
Wifi
Restaurant
Concierge
Non-smoking hotel
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Walk-in shower
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Portuguese
226Reviews10Q+A21Room tips
Traveller rating
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Popular mentions
Anthony D wrote a review Aug 2021
2 contributions
They were closed down due to the COVID-19 pandemic. This made our stay here impossible. When we asked for a refund, they said we booked a non-refundable room. Then when i showed them the law requires they issue us a refund, they said we could just stay there with a voucher until December of 2022. When i told them that wasn't acceptable they said we could ask for a refund as of January 14, 2022. But they've held onto our $800 for over a year. They said a refund isn't possible. I think it's quite possible and REQUIRED to issue a refund to a customer when a) they were closed, b) they breached their end of the contract, and c) they are holding onto your money. This is akin to thievery.
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Date of stay: September 2020
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IloCo wrote a review May 2021
Perth, Australia77 contributions59 helpful votes
We stayed in February 2020 in one of the offsite apartments (we needed two bedrooms). The hotel location and restaurant are great. Very friendly and helpful team. Would recommend staying in the main hotel if you can. Would definitely stay there again.
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Date of stay: June 2020Trip type: Travelled with family
1 Helpful vote
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Bru B wrote a review Oct 2020
Brussels, Belgium186 contributions38 helpful votes
Torel 1884 may be a nice place BUT what I find unacceptable for this kind of hotel is that they first confirm the booking (directly with Torel 1884) of 2 suites and the day after they USE Covid as an excuse to say there is no place anymore....BUT they propose us an upgrade in Torel Avantgarde with pool, Douro-look, free parking...it LOOKS attractive...BUT a month ago they did the same "covid"-proposition to a French lady (see her comment) and she was absolutely NOT pleased with her stay! A mediocre hotel even with an upgrade is still mediocre! EVEN WORSE , 2 days after we tried to do the same booking direct at 1884 as before for the same 2 suites at same dates and it was perfectly possible! No Covid in two days...do the have vaccine YET? SO they permit overbooking over and over again and then send you to a not so nice hotel with an upgrade...but with NO SATISFACTION at the end. UNACCEPTABLE and DISHONEST....and I have travelled a lot, see all my comments. Very pity. Now we made reservations at Le Monumental Palace, Maison Albar Hotels and then we go to SIX Senses Douro Valley. Torel 1884 has LOST a good client permitting overbooking and being dishonest.
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Date of stay: October 2020
Service
Room Tip: Don't accept an upgrade to Torel Avantgarde !!
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7 Helpful votes
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Van D wrote a review Sep 2020
Porto, Portugal69 contributions74 helpful votes
The hotel is very modern and well decorated, but still preserves the classic style from which the name comes, the original stairs, the safe in the restaurant, the size and comfort of the rooms, breakfast, cleanliness and location are just perfect! The staff team are incredibly friendly and professional. I highly recommend staying in it! I’ll see you soon again.
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Date of stay: January 2020Trip type: Travelled solo
3 Helpful votes
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CovidBride wrote a review Aug 2020
5 contributions13 helpful votes
I booked 3 rooms in this hotel for a pre-wedding pamper weekend - booked for the end of March 2020. When the UK went into lockdown and all the bridesmaids were stuck in their countries (USA, Netherlands, Portugal and UK). I contacted the hotel to see what could be done. They were a little unhelpful and somewhat rude, but eventually, they agreed to move the booking to a later date (and being nice, I didn;t want the hotel to suffer because I knew the travel industry was worried about covid-19). As they stay would now be after the wedding (though the wedding was also cancelled a few days later, so that was another blow), I converted the booking to a long weekend, and for one room instead of 3. We paid the extra money on top of the original price (which included a more expensive fee as the new booking would be 'peak season'). The new booking was for September 2020. We also moved/ rebooked flights (though we lost money on one airline), transport to/from the airport, dog sitters, time off work, etc. for the new dates. At the beginning of August, the hotel emailed to say they were still closed and they would have to cancel or move our booking again (to a different hotel). We asked for a refund at this stage as 1. Portugal still wasn't on the safe travel list 2. we'd now paid out over €1500 to a hotel that we'd had to change twice 3. the whole thing was originally intended for an event that was now null and void 4. We also would be unable to get any more time off work (certainly for the next year) and 5. There was so much uncertainty. We cancelled flights and all the other stuff. Earlier this week - just two weeks before the cancelled booking, the hotel contacted us to say that they were now open again (even though <they> cancelled our booking). They said that because they were now open, they would not issue a refund. We are now starting legal proceedings against them. Therefore, be very careful! I would not advise booking at the moment tbh, as the hotel may close again and you will be left out of pocket. I understand that travellers should be flexible, and we were - twice - but when the hotel themselves are the ones to cancel, a refund should be issued.
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Date of stay: March 2020
Service
4 Helpful votes
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PRICE RANGE
US$132 - US$289 (Based on Average Rates for a Standard Room)
LOCATION
PortugalNorthern PortugalPorto DistrictPorto
NUMBER OF ROOMS
23
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Frequently Asked Questions about Torel 1884 Suites & Apartments
Which popular attractions are close to Torel 1884 Suites & Apartments?
Nearby attractions include Sao Bento Railway Station (0.3 km), Porto Walkers - Free Walking Tours & Experiences (0.3 km), and Fado na Baixa (0.2 km).
What are some of the property amenities at Torel 1884 Suites & Apartments?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Torel 1884 Suites & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Torel 1884 Suites & Apartments?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Torel 1884 Suites & Apartments?
Yes, parking is available to guests.
What are some restaurants close to Torel 1884 Suites & Apartments?
Conveniently located restaurants include MUU Steakhouse, The Ribs, and Farinha.
Does Torel 1884 Suites & Apartments have an airport shuttle?
Yes, Torel 1884 Suites & Apartments offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Torel 1884 Suites & Apartments located near the city centre?
Yes, it is 0.7 km away from the centre of Porto.
Are any cleaning services offered at Torel 1884 Suites & Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Torel 1884 Suites & Apartments?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Torel 1884 Suites & Apartments?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.