We stayed for 5 nights and had a wonderful experience at A Brasileira. We were welcomed with a glass of port by a friendly staff team. The room was well appointed, clean and tidy, with a comfortable bed and excellent bathroom and shower. We had a view over the roofs towards the river. There was a very good selection for breakfast, which set us up for the day. A minor complaint was the minimalist selection of teas in the room, but a quick sortie to the supermarket soon sorted that out. Staff could not have been more helpful. We also enjoyed the stylish cafe for a drink. We would stay here again on our next trip to Porto!
It was a beautiful stay! From the minute to the last minute our time there was amazing! Friendly attentive staff, comfortable room, great bedding—just name it—everything was great. Add to this great location and historical pastry shop ( Brasileira) adjacent ti the hotel—whoever picks this hotel won’t regret!
I highly recommend staying at pestana Porto. The staff are so kind, warm welcome. The rooms are beutiful, the bed is very comfortable. Everything was spotless. Breakfast was great. When we asked for late checkout, they agreed with no charge. Booked us a table in a good restaurant. Really, a great stay. Next time in Porto, we will surely come BACK.
Great location and (mostly) friendly staff. Rooms are well appointed but ours was let down by the hardest bed we've ever slept on. We asked (and got) a mattress topper but this made little difference and we had 4 nights of very poor sleep. Breakfast was also a disappointment, with a limited selection of food, the hot food being cold and the coffee being too weak. Also the staff working at breakfast weren't particularly attentive. Three stars is a generous score.
Excellent location right in the middle of downtown. Very professional staff. Everything we asked for was immediately attended to. Great breakfast. Big room and bathroom with everything that you need. Parking garage nearby ticket validated at lobby. Close to many restaurants and 10 minutes walk from the river side.
Beautiful hotel in a very convenient location. Easily walkable to many places. The room was spacious, spotless and so comfortable. The bathroom is very modern and spacious. The hotel staff was very helpful with directions and suggestions. Would definitely stay here again.
Great experience, we found the staff to be very friendly and helpful. The hotel is also perfectly located so all the main places to visit such as Torres dos Clergios, Porto cathedral and Cais da Ribeira are all within reasonable walking distance. A fantastic breakfast with a wide selection to choose from.
Very comfortable, modern hotel. Great location. Just a short walk to everywhere. We didn't eat in the restaurant but we heard raves from fellow tourists we encountered. A special hats off to Rui for being so helpful and friendly during our stay.
Booked a room here for 3 nights using Pestana membership reward points. Was told by head office that we would only need to pay for city tax at the end of stay. When checking out we noticed our credit card had been deducted daily with funds for room (approx 200 euros per night) which we challenged and asked how this could happen when we’d paid for room via points. Hotel manager Daniel Mariz stated it was a ‘system error’ and would take a few days for refund. He was unapologetic, made no eye contact and appeared to just want to get rid of us. After reading previous reviews of this hotel, it appears that situations like these happen often at this Pestana Hotel. If this is how they treat clients who’ve built up enough points to pay for a room for 3 nights, I’d hate to think how they treat clients who haven’t! We will never return to this hotel which appears to cater mainly to cruise ship and tourist group customers. Rooms are adequate but ugly, breakfast is slow (15 minutes for a cup of green tea) and eggs are delivered undercooked. A shame that we were constantly being offered marijuana and cocaine at night when leaving/approaching the hotel.…
Great location, very friendly and helpful staff, nice clean rooms and a wonderful breakfast in a beautiful eating area. I wish I got the staff member's name who helped me get my Uber app to work after I had given up trying. If I return to Porto, I will stay at this hotel!