I wanted so much to give Pacheca a rating of five but I could not due to the poor experience I had with online reservations and the front desk once I arrived. Here are the pros and cons. Cons first 1. I made Reservations for the 2 night stay in a wine barrel and also checked my online reservation for two dinners @ 50US dollars per dinner. Upon checking in I was greeted with stares from both women at the front desk versus a warm greeting. It was like I was some inconvenience upon entering and I had to let both women know that I was checking in for 2 nights. I then asked about dinner reservations and was asked if I made reservations for dinner. I said I did online and they both told me that I needed to make reservations for dinner. Seriously I thought I did that already. The next open reservation was at 8:30 pm. Ok not going so good so far. 2. I was taken to my wine barrel in a golf cart but no one explained to me where the restaurant was or where winetasting was available or where the pool was located or any other information. I did not feel feel very welcome at this point. 3. Finding the main restaurant was like going through a maze in a cornfield. There were no signs to direct anyone to the restaurant so I proceeded to ask one of the staff at the pool who guided me to the main restaurant. Now the pros 1. Thank you for the wonderful stay in a wine barrel. The views were fantastic. No one explained about the secret door in the barrel for breakfast so the first morning at 8:30 AM there was a knock at my door for room service and as I opened the door the person delivering my breakfast explained to me about the secret door. It is a pretty cool idea. 2. Thank you to the great staff at wine tasting. I did manage to find wine tasting the afternoon that I arrived and purchased a bottle of wine. I then walked over to the room where a group just finished Wine stomping and they were enjoying a group lunch/dinner and I was told I had to make reservations. Wait! I left a note on my online reservation about wanting to wine taste, stomp, and have dinner with group. Well that never happened but the wonderful staff at wine tasting the next day at least got me in for grape stomping as the group meal in the caves is not offered every day. 3. Thank you for the 5 star meals and service at the main restaurant each evening. I’m not sure if adding the dinners to my online reservation was worth it! It only added to the confusion and disconnect between on line reservations and the front desk and the restaurant staff. My total reservation with 2 dinners had to be prepaid 1 week prior to arrival. 4. Excellent wine! It would be helpful to have shipping information. 5. Beautiful pool and excellent pool staff for food and drinks! Top notch staff at the pool! A few issues with on line reservations and the front desk staff but my stay in the wine barrel, food at the main restaurant and the wine tasting staff were excellent!…
Very classic/contemporary wine property with a nice pool and lots of amenities. They have a fantastic restaurant and very nice wines. The rooms were clean and the bed excellent. We found the front desk staff (and pool bartender Francisco) to be exceptional, The breakfast selections were perfect and the waitresses spot-on.
Great looking hotel. Lovely pool. You are welcome to walk around vineyards, highly recommend in the morning! Do not book vineyard view (on the picture) , it is not worth paying extra. But I got two bottles of wine for giving my feedback about it to the reception, so it was ok with me. Room itself was amazing and bed was very comfortable!
I stayed three nights at this very modern hotel set back from the Duoro river. There were slight glimpses of the river from the bedroom but not expansive views. In fact the views from the bedroom were of a rather unattractive modern town called Regua. Lamego is more interesting to visit. Comfortable room and excellent food. Friendly staff and a good wine tasting. Plenty of wines to try from the shop. Pinhao is worth the riverside drive and a wander.
We couldn't have been more excited for our stay in the barrel, couples massage, dinner and wine tasting. We were scheduled to depart 8/31, and on 8/30 the EU placed a nonessential travel restriction to the EU from the US due to Covid. We needed to cancel our trip, as we were unsure how and where it would be imposed. The cancellation was incredibly disappointing, but completely out of our hands. I have emailed three times requesting a refund or even requested switching our reservation, and haven't received a response. It is also important to note, they were incredibly responsive until we were unable to go on out trip. Beware!!!