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Pestana Carlton Madeira Premium Ocean Resort

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Largo Antonio Nobre, No. 1, Funchal, Madeira 9004-531 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2239)
Room & Suite (671)
Dining (232)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 98 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Kids pool
Parking
Public wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Hiking
Mini golf
Tennis court
Evening entertainment
Fishing
Walking tours
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
Wardrobe / wardrobe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German and 1 more
3902Reviews222Q+A100Room tips
Traveller rating
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Popular mentions
Steve-3974 wrote a review Nov 2021
Wakefield, United Kingdom198 contributions80 helpful votes
+1
We had a great holiday stay if two weeks at the Carlton and had no bad experiences our stay. We had an eleventh floor corner bedroom with wrap around balcony looking out towards Reid’s Palace and the mountains, we had a little noise from the fans below our window but these were several floors down and they never stopped us sleeping. The staff are very friendly and efficient about their duties and nothing is too much trouble. Our room was large, clean and comfortable although looking tired in places but it didn’t detract from our overall experience. The hotel has many seating areas which are comfortably furnished and decorated a selection of bars and restaurants with waiter service and several pools, two outdoor and two indoors. We had breakfast each morning in the hotel and found this to be good quality and value for money. The hotel management have introduce covid measures there to keep guests and staff safe but this is not intrusive and doesn’t spoil the experience. It’s a front line hotel with spectacular views of the sea and the harbour area from its two sun decks, patios, pool bar and forward facing rooms. Overall an excellent hotel in a stunning location with easy access to the town of Funchal and the countless restaurants and bars within walking distance. A taxi rank is also very close by for those with mobility issues.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mr./Mrs. Steve-3974, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Carlton Madeira
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Clare K wrote a review Nov 2021
Rhos-on-Sea, United Kingdom2 contributions
We have been coming to Madeira for many years now and have stayed at the Pestana Carlton quite a few times. As always, first class accommodation and service. Food and drink excellent and reasonable priced and well located for Funchal and everything it has to offer.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mr./Mrs. cek67, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, The Team at Pestana Carlton Madeira
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Margaret B wrote a review Nov 2021
12 contributions6 helpful votes
Unfortunately we are leaving this lovely place tomorrow, but can happily say they have exceeded our expectations again, the staff, the cleanliness, the food and the ambiance of the hotel is, in our opinion, second to none. It's the small things that matter like finding me a rubber mat for the shower as I am a little unsteady on my legs, the extra coat hangers, all things arrived quickly and promptly, no negatively at all. The food, we booked b and b on the original travel package but decided to purchase 5 X 2 dinners from the hotel, and was not disappointed, the dining room was a little quiet at the beginning of the week but filled up slowly after. The food was varied and hot and the staff made sure it was topped up regularly. Well done pestana Carlton.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mr./Mrs. Margaret B, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Carlton Madeira
Read more
Ed S wrote a review Nov 2021
London, United Kingdom430 contributions83 helpful votes
This is a hotel in a great location. It’s very large with many groups staying here. The rooms are clean and with a good view. The staff are very helpful and friendly who will try their upmost to help out. The only negative was the breakfast. The pastries were very good. However the hot breakfast was disappointing - not tasty and certainly nowhere near the standard for a 5 star hotel. I would have preferred to eat elsewhere and not have this included. In addition, the staff were too keen to clean up. Literally every single time I went to get another coffee or pastry when I returned they removed my cutlery despite me asking them to leave things when I was still eating. It got annoying when you return and someone else had your table. The pool was very good and the guest relations manager Lisbeth was incredibly kind and helpful. She is a real asset to your hotel.
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Date of stay: November 2021Trip type: Travelled solo
Room Tip: Don’t have breakfast included if you have an option. The hot items were very poor and disappointing.
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mr./Mrs. tvmaned, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. Good notice of your comments were made and passed to our Food and Beverage Manager for further improvements. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, The Team at Pestana Carlton Madeira
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ian l wrote a review Nov 2021
1 contribution
Very nice hotel very friendly staff especially the staff in the pub attached to the hotel immaculately clean food very good no complaints would definitely stop here again pool areas very clean cleaners very professional
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. ian471970, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Carlton Madeira
Read more
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PRICE RANGE
US$100 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
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Frequently Asked Questions about Pestana Carlton Madeira Premium Ocean Resort
Which popular attractions are close to Pestana Carlton Madeira Premium Ocean Resort?
Nearby attractions include Trap Music Bar (0.1 km), Capela Nossa Senhora da Penha de França (0.3 km), and Infante Dom Henrique (0.4 km).
What are some of the property amenities at Pestana Carlton Madeira Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira Premium Ocean Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira Premium Ocean Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira Premium Ocean Resort?
Conveniently located restaurants include X Tonel Restaurante, Casal Da Penha, and William Restaurant.
Are there opportunities to exercise at Pestana Carlton Madeira Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Pestana Carlton Madeira Premium Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Carlton Madeira Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Carlton Madeira Premium Ocean Resort?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.5 km), Santa Clara Convent (1.2 km), and Blandy's Wine Lodge (1.2 km).