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I’m not accustomed to 5 star hotels and many reviews have indicated that the Pestana Carlton is not a 5 star hotel. Here’s my impression: clean rooms, gorgeous pool and view, delicious full breakfast, extraordinary staff, terrific location. You could spend a week in Madeira...More
We first stayed in this hotel some 20 years ago and at that time it was superb in every way. Unfortunately, some 5 or 6 years ago it lost its way. Flowers were not in evidence in the reception area, rooms were tired and in...More
Stayed last week, good location, clean hotel but not 5 star. We upgraded to a suite which was nice but in need of updating.
Some staff were rude but reception was ok. Breakfast was adequate - for 5 star I want more than adequate
We stayed two weeks, in one of the apartments. Super clean, amazing customer service throughout complex and a great mix of on-site facilities.
Demographic is pretty mixed, leaning towards 40+. Young families too - good kids club with enthusiastic staff. Very few mid 20s guests....More
Stayed at the apartments a few years ago on an exchange from the Miramar where we have our own timeshare.
Not been recently. Very pleased with everything. Lovely setting, restaurant good and a great holiday.
Cannot fault Pestana.
Response from Marlene B | Reviewed this property |
The seaview room with two balconies is superb, UNLESS you plan to cook. The suite has a kitchen (but no dishes or utensils). the room with 2 balconies is much larger and the balconies run the full length of the living area... More
The seaview room with two balconies is superb, UNLESS you plan to cook. The suite has a kitchen (but no dishes or utensils). the room with 2 balconies is much larger and the balconies run the full length of the living area and the bedroom area. Highly recommend the room with 2 balconies!