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Pestana Carlton Madeira

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#31 of 86 Hotels in Funchal
Certificate of Excellence
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Pestana Carlton Madeira
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2,008 Reviews from our TripAdvisor Community

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Showing 1,438: English reviews
Wolvey Heath England
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 week ago

Choose to return to the Carlton for a 2nd time mainly because you get amazing sea views if you up grade, plus it's location to eat out is great as well as you can walk to either the town or the Lido quite easily. The room we had was just okay ... could do with a tidy up ... it's... More 

Helpful?
3 Thank firtreepete74
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Thank you for taking some time in writing a review about Pestana Carlton Madeira. Your comments about our rooms will be considered for future renovations. Looking forward to welcome you back in near future. Kind regards, Sara Veríssimo - Unit Supervisor More 

Westhill, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Currently staying in the Madeira Beach Club, the timeshare part of the Pestana Carlton. Whilst this part is definitely dated and in need of refurbishment (I believe it is coming soon) this did not affect the quality of our holiday at all. Our apartment was huge for the two of us - two double bedrooms, both ensuite, and a living... More 

Helpful?
Thank beckyferguson7
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Thank you for your feedback about your last stay at Pestana Carlton Madeira. With regards to Madeira Beach Club, please note that some of the apartments are going to be refurbished in 2017. Looking forward to welcome you back and provide you The Time of Your Life. Kind regards, Sara Veríssimo - Unit Supervisor More 

Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 week ago

I have read a lot of past reviews about the Carlton and have also read the Managements comments. These comments seem to be understanding and sympathetic to us as guests but to be honest that is as far as they go. The points we raise do not seem to be acted upon and the negatives never transpire to become positives.... More 

Helpful?
2 Thank SteveH1954
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear Steve H., We apologize for all inconvenience caused with the disgraceful episodes described in both rooms. These have been forward to the respective departments to avoid similar situations in the future. With regards to the clubs and building works outside the Hotel, please note that the Hotel cannot be held liable for these. We always try to accommodate guests... More 

Stockholm, Sweden
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Been to this hotel a couple of times. We like it and that's why we're coming back. The staff is very helpful and always eager to help you with all sort of things. The people working by the doors are probably one of the most nice people you'll meet. Always with a smile and lending you an extra hand for... More 

Helpful?
Thank Martinovic1987
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Hope you had a pleasant flight back home. With regards to the need of renovation in the "old part" of the Hotel, which I believe to be Madeira Beach Club, please note that some of the apartments are going to be refurbished in 2017. Looking forward to welcome you back at Pestana Carlton Madeira. Kind regards, Sara Veríssimo... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

It's the first time we have visited Madeira and this hotel, the hotel is nice and in a good position, but a few problems: first tea and coffee. in the room we have a kettle and clean cups and on arrival had tea bags and 4 sachets of coffee which we used in the first 2 days, I asked room... More 

Helpful?
1 Thank toni_tonietony
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Hope you had a pleasant flight back home. With regards to the comments addressed in your review, please note that these are part of our procedures. Tea & coffee facilities are a courtesy of the Hotel upon arrival and refillment is payable. In some of Pestana Hotels parking is also payable. Kind regards, Sara Veríssimo - Unit Supervisor More 

Littlehampton, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

Was a bit concerned having read some negative reviews but this was all I expect a hotel to be... even if I don't have much/any experience of 5* ones! Room was big, well decorated, lots of storage space, and clean. Only downsides were twin beds (not double), no free replenishment of rather meagre tea/coffee supplies and towels could be of... More 

Helpful?
1 Thank Christine M
PestanaPalms, Manager at Pestana Carlton Madeira, responded to this review

Dear Christine M., Thank you for choosing Pestana Carlton Madeira as holiday accommodation during your last visit to Madeira Island. We are proud of the compliments about our breakfast buffet. Please note that your comments about our rooms will be taken in consideration for future changes in the Hotel. Looking forward to welcome you back in a near future. Kind... More 

Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

My husband and I booked this short of a month in advance, and got the pool view room, which was perfect! lovely large room, huge bed (although it was two mattress on one bed frame) still super comfortable. we had a lovely little patio/balcony and direct access to the garden pool where the garden pool bar was also situated. We... More 

Helpful?
Thank Meera B
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are so glad to know that you had a "Wonderful Holiday" as you mention, reading that you enjoyed the food, facilities, and our staff's friendliness makes it worth the everyday effort to make our guests happy. You are our priority, and guest satisfaction is our main goal. Thank you for visiting us.... More 

Ashford, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

This is a very centrally located hotel in Funchal but is beginning to look a little dated. The rooms are a good size and have good facilities but the curtains had holes in them, the shower was quite poor in relation to other hotels, the air conditioning was very noisy and the housekeeping was not the best. There was coffee... More 

Helpful?
Thank Caroline S
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you enjoyed some of our facilities and services, regarding the less positive issues these will be looked into and corrected.Thank you for appreciating our staff service. Our aim is guest satisfaction and this is what we try to achieve every day. We all look forward to your next... More 

Guernsey, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We were on 12th floor overlooking a building site with 6 cranes!Worse than that was the karaoke bar from which singing wafted up to our room until after 11pm following which we were treated to club music which pounded us until 5am.We then had 2 hours window for sleep before the noise of the building site started and no chance... More 

Helpful?
1 Thank 167morningstars
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are sad to know that your holiday was not up to your expectations, but there are situations which are totally out of our reach. If you decide to visit us again maybe staying in another room type we will be here to give you a warm welcome. Kind regards Salomé Castanho More 

Manchester, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Booked late cheaply, after reading reviews expected road facing room, correctly, however this did not stop our enjoyment of holiday. We were on 16th floor and yes there was work happening at new savoy hotel, but only during working hours when we were not in our room, so didn't disturb us, in fact was quite interesting to watch development daily.... More 

Helpful?
Thank sheila c
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. Having read it very carefully, i am surprised with the rating you gave us we understand that sometimes giving points is a bit complicated but these can be changed if wished. We are all so glad that you enjoyed your holiday with us when we know that our guests were comfortable, liked the... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: €79 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#29 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms worth the extra.”
 of 5 bubbles firtreepete74, 26 Nov 2016 | Read review
“If you want to have a sea view do not get confused with the bay view rooms.”
 of 5 bubbles SteveH1954, 26 Nov 2016 | Read review
“Happy with poolside views from 16th floor”
 of 5 bubbles christinemV1451RL, 24 Nov 2016 | Read review
“garden pool view was really good, we were on first floor so we had direct pool access. depends what is priority.”
 of 5 bubbles meerab_13, 19 Nov 2016 | Read review
“Always book a room with a balcony but not facing the road as there is not much of a view and it is very noisy.”
 of 5 bubbles E2937UPcarolines, 18 Nov 2016 | Read review
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