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Rua Imperatriz D. Amélia, 55 Quinta da Vigia, Funchal, Madeira 9004-513 Portugal
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US$210
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About

#46 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Wine / champagne
Poolside bar
Tennis court
Evening entertainment
Fishing
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Infirmary
24-hour front desk
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbour View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!
4579Reviews235Q+A100Room tips

Reviews
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pinipolho wrote a review Yesterday
Cardiff, United Kingdom15 contributions17 helpful votes
1. underwhelming experience really. arrival reception team were great and most we met, were great altogether with exception of 1 colleague who just not only failed to be helpful with a late check-out but, what bothered us most was, the really poor attitude and lack of consideration. we could accept nothing could be done but the "i can't be bothered" attitude was enough to push me to write this feedback furthermore, 2. the beds simply not good. 2 twins put together (we asked for couple) and the mattresses were just awful 3. the rooms were quite dated. stepping into a bath for a shower is not something you'd expect in a trendy 5* 4. the casino was tiny (not in actual Hotel but owned by the same organisation) and as a Casino regular in many places, this was perhaps the most disappointing of my travels. Pestana, for someone who owns and manages in Hospitality, is something to be proud of as a Portuguese man, great chain of Portuguese Hotels spread all over the world aiming to deliver a high end experience, often large investments akin of the best hotel chains around the globe but having visited Carlton and now Casino in Madeira, this was, a disappointing experience and out of sync with others i've experienced thus far. said all of the above, you do have great people working in the team and a credit to im guessing the best elements of Management and Leadership
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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olgak368 wrote a review Jan 2023
Stockport41 contributions38 helpful votes
Hotel's Favourite
The hotel is in an excellent location, facilities, staff and food very good. If you want a relaxing break with everything you need this is the hotel for you. I would highly recommend this hotel for family and friends.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 3 weeks ago
Dear Guest, We appreciate your comments regarding your stay at Pestana Casino Park hotel. Thank you for your very kind comments regarding our hotel facilities, location, meal offers and staff. It was a pleasure to have you as our guest. We hope to have the opportunity to welcome you back to our Hotel to offer you “the time of your life” Kind Regards, Orlando Araujo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
doggybolt wrote a review Yesterday
Chestfield, United Kingdom29 contributions13 helpful votes
I have stayed here many times over the last few years, Covid years excepted. The hotel is well positioned for the town. My room, overlooking Read’s hotel, was comfortable, well fitted out and quiet. Breakfast was more than adequate. I didn’t use the restaurant as I have a dread of hotel dinners, especially buffets. Funchal is endowed with a plethora of quality restaurants, my favourite is Casa Velha right next door to the hotel. My preferred drink is Guinness, so Moynihan’s Irish pub was well frequented. All in all Casino Park represents very good value for a visit to Madeira.
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Date of stay: February 2023Trip type: Travelled solo
Room Tip: Make sure any taxi drivers switch on the meter. All of my drivers were good, bar one, a Spaniard,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fernanda B wrote a review Jan 2023
14 contributions4 helpful votes
The very large and impersonal breakfast area needs urgently to be fitted with some sort of windows treatment that keeps the vista, also workable coffe machines, the frustration of the sun blinding your eyes and a line that kept growing ...because of the machines being too slow or not working, is not the best start of any day... Staff was very helpful and polite. Other few things that are expected on a 5 star hotel, should be in the room, the guest is not to "chase" the basics, All in all needs a good " refresher" if it's to be classified 5⭐
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Ensure your room has the amenities expected on a 5 star, so you have to go down on level 1 to do...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 1 week ago
Dear Guest, We would like to thank you for taking the time to share your opinion on your experience at Pestana Casino Park. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry that you were disappointed with our breakfast options. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pestana Casino Park, and we look forward to welcoming you back soon. Kind regards, Orlando Araújo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sergio c wrote a review Jan 2023
1 contribution
The location is good. Staff friendly. Breakfast very good. No good with car parking, always full. All hotel is clean and Confort. Every time i go to Funchal Pestana Casino Park is my home, sorry, hotel. 😁
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 1 week ago
Dear Mr. Sergio, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Madeira and to the Pestana Casino Park hotel, so we can have the pleasure of hosting you again to offer you “the time of your life”. Kind regards, Orlando Araújo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
louisehsl wrote a review Jan 2023
Copenhagen, Denmark192 contributions44 helpful votes
+1
We stayed here 3 night and was relocated after the first night. We could literally here everything that was going on on our neighbours rooms. We thought it was because the room we had was connected rooms if you are a family and there the doors between the rooms wasn’t isolated. But unfortunately it didn’t help changing our room to a non connecting room. The noise was the same. It’s a shame cause the location is absolutely perfect in Funchal, the breakfast was really good and the pool areas lovely. And the view over the ocean is stunning. Go here if you are a good sleeper and not bothered noise from other guests.
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: They only have 10 free parking spots so don’t expect to get one if you’re in a car. Remember...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 1 week ago
Dear Guest, Thank you for sharing with us your feedback about your stay. As a valued guest, we were not pleased to hear about your experience about the noise disturbance. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay and we would like to apologize. We will do our best to take corrective action and to avoid it from reoccurring. Thank you for staying at the Pestana Casino Park and we hope you choose to stay with us again whenever your travel brings you back to Madeira. Sincerely, Orlando Araújo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jackytabacky wrote a review Jan 2023
Ireland57 contributions70 helpful votes
Returned to this hotel after being there 20 years ago. Architecturally the hotel is really interesting with big open spaces and very convenient to the town. There are lovely views from different areas in the hotel. We had booked through a travel agency and it turned out our rooms were located near the road (they are the cheaper rooms apparently which we didn't know would be the case) and it was quite noisy. Reluctantly the reception staff provided an alternative room. This had a family next door who liked to stay up late watching TV and you could hear them chatting away, doors banging, even when they plugged something into the socket. There is just no sound proofing and at 1am when you are trying to sleep it is so frustrating. You can also hear people on the corridor.
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Date of stay: January 2023
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share your stay experience with us. Your comments are very valuable in helping us to ensure that your expectations are met each visit. We are happy to hear you've enjoyed our views and areas. On a less positive note, we were not pleased to hear about your experience about the noise disturbance. We will do our best to take corrective action and to avoid it from reoccurring. Thank you for staying at the Pestana Casino Park and we hope you choose to stay with us again whenever your travel brings you back to Madeira. Sincerely, Orlando Araujo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go46359938497 wrote a review Jan 2023
The lighting in the room was poor, the bedside table was in front of the long mirror which had no light above. The fixed furnishings were too bulky for the size of the room so there was only room for one chair in a room for two people. Housekeeping was fine before new year but went downhill after new year - late making up of room and not replenishing tissues etc. There was not enough information on the hotel, no booklet just a single photocopied sheet. The patio chairs were cumbersome, not easy to move round and not very comfortable. The lobby area was vast and merged with the sunset bar so having a drink was like sitting in a station concourse so no ambience. the only area for lunch or snacks during the day was at the Dockside bar by the pools which was no good when it rained. Not enough lifts for the size of the hotel. In general the hotel was cold and impersonal. Fine for business use and conferences but not a holiday.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 3 weeks ago
Dear Guest, Thank you for choosing Pestana Casino Park and I appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. On a positive note, I am very glad that you have enjoyed our privileged location. When your travels bring you back to Madeira, I look forward to welcoming you back to stay with us again. Kindest Regards, Orlando Araujo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drownedrat42 wrote a review Jan 2023
Dorset, United Kingdom60 contributions16 helpful votes
While we had a great experience at the Pestana Casino Park Hotel there was one very annoying niggle. We were pleased to see the complimentary tea and coffee, which you would expect in any decent hotel, in the room along with a complimentary honey cake and small bottle of Madeira wine. Very nice. The complimentary tea and coffess included 3 sachets of coffee and 6 small milk cartons which we used during our first 3-4 days. These were not replaced by the cleaning staff, as would be the case in most hotels. Upon requesting a top up of the coffee and milk, we hadn't used the tea or sugar, we were informed that only the first supply was complementary and top-ups would cost €8. This does seem a little excessive for a couple of sachets of chep coffee which would probably cost about 10c each. When we commented that on all of our previous visits the coffee and milk had been topped up daily we were told that it was to do with room tax and they could no longer provide complimentary top-ups. This seemed like a pretty lame excuse that the staff had made up to cover their embarrassment. So whether you are staying for 2 nights or 2 weeks (as in our case) you only get one comlimentary set of tea, coffee and milk. This does not seem very logical and does seem to be penny pinching. Very disappointing policy. We ended up buying a jar of coffee and carton of milk from a local shop. I doubt that any other 5-star hotel in Madeira has such a policy.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 3 weeks ago
Dear Guest, We appreciate your comments regarding your stay at Pestana Casino Park hotel. It is always a pleasure to receive positive feedback. Additionally, we took good note of all the less positive aspects mentioned, and will certainly do our best to improve. Looking forward to welcome you in our Hotel again, in a near future. Kindest Regards, Orlando Araujo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vatsal20 wrote a review Jan 2023
Gurugram (Gurgaon), India13 contributions7 helpful votes
The property is fine and big. There were few basic things missing however. The rooms didn’t have any complimentary Tea and Coffee and even the mini bar was empty. We were very surprised to see our room service bill at checkout. While the cost of 1 tea and 1 coffee was Eur7.4, they had additionally charged Eur8 for room service. So we ended up paying Eur15.4 for 1 tea and coffee. Please check all charges before ordering.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beatriz Freitas, Guest Services / Front Office at Pestana Casino Park
Responded 4 weeks ago
Dear Guest, Thank you for your feedback on your stay at Pestana Casino Park. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Casino Park, and we look forward to welcoming you again soon. Best regards, Orlando Araújo Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$107 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana hotel park
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
379
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PESTANA CASINO PARK - Now €166 (Was €̶1̶9̶8̶) - UPDATED 2023 Hotel Reviews & Price Comparison (Funchal, Portugal) - Tripadvisor

Frequently Asked Questions about Pestana Casino Park
Which popular attractions are close to Pestana Casino Park?
Nearby attractions include Parque de Santa Catarina (0.2 km), CR7 Museum (0.3 km), and Design Centre Nini Andrade Silva (0.3 km).
What are some of the property amenities at Pestana Casino Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Casino Park?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Casino Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Casino Park?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pestana Casino Park?
Conveniently located restaurants include Le Bistrot Jacaranda, Victoria Restaurante, and Casal Da Penha.
Are there opportunities to exercise at Pestana Casino Park?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Casino Park have airport transportation?
Yes, Pestana Casino Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pestana Casino Park offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Casino Park?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Casino Park?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.0 km), Santa Clara Convent (0.9 km), and Sao Tiago Fort (1.7 km).