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Rua Praia Formosa, Funchal, Madeira 9000-247 Portugal
5 people are viewing this hotel
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US$209
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Free cancellation until 06/10/22
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US$145
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Traveller (2204)
Room & Suite (633)
Dining (184)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Pestana Ocean Bay all inclusive is an hotel located in Funchal, Madeira. It is located 1 minute on foot from Formosa beach with panoramic views of the Câmara de Lobos hillside. It offers an outdoor swimming pool with a jacuzzi, a Health Club with sauna, Turkish bath, gym and game room and a playground. For dining, we offer one restaurant and 2 bars. Take advantage of our free transfers to the centre of Funchal. All rooms face the sea and each has a balcony and Wi-Fi.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Game room
Entertainment staff
Evening entertainment
Fishing
Karaoke
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Steam room
Baggage storage
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Safe
Kitchenette
Refrigerator
Bath / shower
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
16Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
3089Reviews471Q+A100Room tips

Reviews
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Traveller rating
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Sebastian wrote a review 28 Sep
1 contribution
The hotel is located in a very beautiful location, truly perfect for people coming there to rest. Madeira is not an island of beaches, so the direct access to the actual, real beach is a huge plus. You can hear and watch the ocean from your hotel room. It’s also very easy to get to Sao Marthino, a bus station and a few smaller shops, as well as a big mall. However, I very much disliked the lack of connection to nature. I realize it has nothing to do with the hotel but maybe there are more nature lovers here reading it. Except from the ocean, it’s almost impossible to go for a walk anywhere else natural. But now back to the hotel. The hotel is stuck in the 1990s. The wifi could battery get into my room (that was located on the first floor, near the main building. I often had to use my phone’s data and could send any pictures to my family. Except from the oceanside on one side of the room, there is a hall on the other. And the hall is open, what means you can hear EVERYTHING from the parking lot down below. I mean, loud buses, delivery trucks and cars going in and out, day and night. When they come, the walls literally shake. Not so very relaxing if I have to be honest. And now… the elephant in the room… The food. The food was terrible. My family runs a restaurant, so we know a bit about it. We were very disappointed. Meals are repeated pretty much every single day and they are not prepared well. From what my family told me (I don’t eat meat) meats were regularly undone and underprepared. I’m a vegan and had barely anything to eat. No variety, only one style, one restaurant. I had to go vegetarian for that week and I am still on a detox after how sick I became after all the foods they’ve given me. The Viva Italia restaurant was even worse. Very rude waitresses trying to teach me how to order meals like I was a 5 year old, not giving me my dessert as a punishment. They said they were only 2 of them and too much to do, when there were maybe 4 families in the whole restaurant, 2 already eating. Trust me, in our restaurant we even had 200 hungry people and 1 waiter crushing it like a legend. Unprofessional. Very unhappy to be there, which I honestly sorta understand. Wouldn’t enjoy working in such weird place neither. The cleaning staff was INCREDIBLE and I wish I could hug every single person. Rooms were always clean and pretty. They were also very kind. The front desk workers were always very helpful and kind (except from one lady who clearly hated me from the look in her eyes and the way she always tried to do ANYTHING she could from her to do list before talking to me). I was at the reception often as my family doesn’t speak english, and always received all the help needed. Unlike the waitresses, they could hide their pride and simply prioritize work. For professionalism, I don’t mind the hateful glances, when guests are given the help they need. Overall, I’d give it a very very stretched 3. Only for the ocean view. There are definitely many much better hotels in Madeira. Maybe without a beach, but maybe wouldn’t give you food poisoning or make you appreciate the cleanliness of your own home.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jessica S wrote a review 24 Sep
1 contribution
We spent one week at Pestana Bay. Our room had an amazing sea view, its literally in front of the sea. When we are arrived to the room we had a sparkling and a card of the staff. The staff is amazing they do everything they can for you. Nothing is to much trouble. Reception helped us booking some tours around island Food is lovely we will come back for sure
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 days ago
Dear Guest, On behalf of the entire team at Pestana Ocean Bay, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danni J wrote a review 13 Sep
Minster, United Kingdom4 contributions5 helpful votes
This hotel was stunning form start to finish the food was great & something different everyday with a selection that would suit everyone, our room was cleaned everyday & the sea view was amazing. The staff were all very polite & nothing was to much trouble! The one thing I would improve on is the access into the sea, very large unstable stones saw a number of people slip & fall we brought shoes in which to wear & it was just to much for our feet, some sort of pier or pontoon & seating would be so welcome! Would we go back 100%
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 2 weeks ago
Dear Mrs. Danniella, Thank you for your feedback on your stay at Pestana Ocean Bay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Ocean Bay, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Ocean Bay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BigBear&LittleBear wrote a review 8 Sep
Pulborough, United Kingdom2 contributions6 helpful votes
This hotels 4* rating must be self appointed by the owners. It’s a 3* at best. It’s falling apart and clearly hasn’t had any investment for decades. No doubt the owners will blame the Covid 19 pandemic but that would just be a lie. This hotel’s decor is obviously 1980’s! The hot food is terrible. We ended up living on salads & fruit! The selection of wine is extremely limited and poor. The choice of one lager/beer is undrinkable. The “Premium Suite” we had on the top floor was a disgrace. Broken furniture, Fridge half hanging out of it’s cabinet. Ancient hard & lumpy beds. We had to leave the duvets over the beds in an attempt to make them relatively comfortable. Sliding patio door onto the terrace was almost impossible to open/close so we just left it open. Peeling wallpaper & mould round the bath/shower. The decor is quaint in a 1980’s sort of way. The queues for the restaurant, bar, self service drinks areas are long and continuous. The poolside beds are inadequate in number and all crammed together. The gardens are quite nice but inadequate. In fact all of the facilities inside & outside are totally inadequate for the number of guests. It must be chaos in the high season. The only upside we can think of is that the Staff are all very friendly and as helpful as they can be. Take absolutely no notice of the 4* reviews. They must be fake.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 days ago
Dear Guest, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences. We would like to thank you for staying at Pestana Ocean Bay and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest. Kind regards, The Team of Pestana Ocean Bay Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janice wrote a review 2 Sep
1 contribution2 helpful votes
+1
It is what it is and we love it! This was our 2nd visit to this hotel and we plan to go again. If you expect a modern, clinical hotel then this place isn't for you. What it does have to offer is a clean, friendly and very pleasant environment. The food is very adequate and as previously stated in other reviews the breakfast is the best. If you like meat, veg, salad and simple desserts then you're not going to starve. The all inclusive alcoholic drinks are mostly local but the measures are more than enough. My only criticism would be the lack of sugar free/ low sugar choice of mixers/sodas ie tonic, lemonade etc are not available and this is something I would like to see addressed. The location is great and the sound of the waves is so relaxing so it's a great place for chilling. Having said that if you have mobility issues then make sure you take your walking shoes as it is at the bottom of a steep hill and to access the main road is a bit of a climb to say the least. We also took some beach shoes with us because the beach is very rocky and as you go towards the sea they can be very sharp. The staff are friendly and polite and we'd like to give a thumbs up to Joel, Mohammed and Pedro , cheers guys. We look forward to visiting again.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear guest, First of all, we would like to thank you for taking the time to give us your opinion about our facilities and services. It is very important for us to know that your stay with us has been pleasant and that we have provided you with good times to remember We hope that in the future you will give us the opportunity to welcome you back to our hotel. With best regards, The Team of Pestana Ocean Bay Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Helle B wrote a review 1 Sep
København31 contributions13 helpful votes
I have a little bit of difficulties explaining how much I like staying at Pestana Ocean Bay. This hotel means a lot to me, and why is that? I came here for the first time in 2012 with family and this hotel (especially the hospitality of the staff) was among the reasons that I chose to move to Madeira. After I moved back home to Denmark I have been returning several times to this amazing island and this amazing hotel. I like the way the staff is treating you in a familiar way. The minute I am inside this hotel my body relax. The rooms are so wonderful. Clean and have all you need for a good stay. For example the sea view, the sound of the waves, refrigerator, a nice big bathroom and a comfortable bed. The hotel is with all inclusive and I like the food. Also you will be able to enjoy the entertainment in the evenings. This is my second home. This is my happy place. This is where my adventure began and I can’t wait to come back - hopefully see you soon Pestana Ocean Bay.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear Mrs. Christensen, On behalf of the entire team at Pestana Ocean Bay, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isabel M wrote a review Aug 2022
1 contribution
Room with wonderful view, , you can hear the sound of the sea at night. Peaceful environment. Tasty meals with free drinks. wonderful pool. Excellent beach access. Room hygiene good and hriendliness of all staff.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear Guest, Thank you for your feedback on your stay at Pestana Ocean Bay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Ocean Bay, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Callum W wrote a review Aug 2022
Rotherham, United Kingdom64 contributions14 helpful votes
+1
We initially stopped in this hotel six years ago as a couple and returned this month with my nine year old son. Absolutely there are "better" (more expensive) hotels in Madeira, but I wouldn't swap Pestana Ocean Bay for any other hotel in the world. We had a tour of one of the larger Pestana hotels as part of a package for cheaper boat tours, but I definitely preferred Ocean Bay: - pool clean and quiet - a few steps to the beautiful sea. Yes the beach is rocky, but you can't really avoid that on the island - food is varied and very tasty. I ate plenty of salad, fish and cake but there are options for everyone, including my 'fussy' nine year old. The weekly Italian is a nice touch too - staff are very friendly and work hard to meet your needs - I enjoy the self service option for all food and drinks (apart from cocktails) and would take this over waiter service every time - took advantage of the free bus once, but enjoyed the daily walk into town - room spacious and clean with daily service Also, if you get the opportunity to visit the nearby Câmara de Lobos (3km walk) then this is highly recommend - the views as you come into the bay are breathtaking! Thank you to everyone at Pestana Ocean Bay - we will definitely be back in a few years.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear Guest, Thank you for your feedback on your stay at Pestana Ocean Bay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Ocean Bay, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Monika T wrote a review Aug 2022
1 contribution1 helpful vote
The whole hotel has got ocean views, the staff is very friendly, the food is also very good. The hotel is guiet, not so much animations! Carla, the aqua aerobic trainer was great!!! Thank you Carla for great time at the pool! Really a great experience! I would recommend!
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear Guest, Thank you for your feedback on your stay at Pestana Ocean Bay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Ocean Bay, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dawn G wrote a review Aug 2022
3 contributions1 helpful vote
We all had a great time during our stay at Pestana Ocean Bay. My Friend & her Family, was unaware that myself & my Son were joining them. The Staff there was so accommodating, they helped me surprise my friend & her family. Michaela done so well, keeping the my friend claim, while her colleague recorded the surprise. Overall the hotel is lovely, the food was nice & its a great location.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Pestana Bay, General Manager at Pestana Ocean Bay
Responded 3 weeks ago
Dear Guest, On behalf of our entire team at Pestana Ocean Bay, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Ocean Bay. Best regards, The Team at Pestana Ocean Bay
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$129 - US$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana bay ocean aparthotel hotel funchal, pestana bay ocean aparthotel funchal, pestana bay hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
272
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Frequently Asked Questions about Pestana Ocean Bay
Which popular attractions are close to Pestana Ocean Bay?
Nearby attractions include Praia Formosa Beach Madeira (0.2 km).
What are some of the property amenities at Pestana Ocean Bay?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Pestana Ocean Bay?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Ocean Bay?
Yes, free parking is available to guests.
What are some restaurants close to Pestana Ocean Bay?
Conveniently located restaurants include The Beer Garden, VIANA Confeitaria, and Pizzeria Lume.
Are there opportunities to exercise at Pestana Ocean Bay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pestana Ocean Bay have an airport shuttle?
Yes, Pestana Ocean Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pestana Ocean Bay have airport transportation?
Yes, Pestana Ocean Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pestana Ocean Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Ocean Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Ocean Bay offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.