Estrada Monumental, 147, Funchal, Madeira 9004-532 Portugal
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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#3 of 99 hotels in Funchal
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2022 Travellers' Choice Best of the Best
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Tennis court
Aerobics
Billiards
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Business
Languages Spoken
English, French, Spanish, German and 1 more
Location
87Good for walkers
Grade: 87 out of 100
80Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
Estrada Monumental, 147, Funchal, Madeira 9004-532 Portugal
Name/address in local language
Getting there
Car HireSee all Funchal car hire
4836Reviews273Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
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Most Recent
Excellent hotel in every way. Pleasant helpful staff. Beautiful gardens. Good choice of restaurants.Well situated with easy access to transport if required. Plenty of shops and restaurants nearby.East to get to beach walkway.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr. Dpgpeni, Good afternoon, thank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon. Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Most enjoyable holiday in a truly 5 star hotel with wonderful gardens to enjoy the views of the Atlantic Ocean and the beautiful island of Madeira. All staff are very courteous and hard working. They were a joy to have around us.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded 2 Nov 2022
Dear Guest, Thank you very much for choosing the The Cliff Bay hotel for your stay. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful situation, great accommodation, services and food all delivered through active management at every level from general manager down. Many guests return multiple times and are encouraged to do so not only by the quality of the experience but also through a very effective loyalty programme. are highly visib
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mrs. Hylandpatricia575, Good afternoon, first of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately my room (on the 5th floor) had lots of ants. Even after reporting this to the reception it did not help. The breakfast was great, fantastic pool facilities, had a room with a nice terrace and an amazing view.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr.nlund2023 , We thank you very much for taking your time to provide us with your valuable feedback . We apologize that we fell short on your expectations. Madeira is a sub-tropical island, ants and others are part of our ecosystem, we have control and management in the hotel however and unfortunately it is not possible to guarantee that they do not exist outdoors in the gardens and climb the balconies and enter in the rooms when balconies doors are open. We put the highest priority on ensuring the total satisfaction of our guests. We look forward to seeing you again soon, here or at another PortoBay hotel. Thank you, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was our first time at Cliff Bay We have holidayed in Porto Mare , Eden Mar ,The Residence, Vidamar ,The Old Savoy , Pestana Grand and Pestana Promenade They are all lovely hotels and offer different plus points . We decided to try Cliff Bay and yes are now booked again . The charm of the hotel beckons. The different areas to sit, take in the views and relax are truly magical. The service is excellent. We enjoyed our room despite it not being sea view which we knew on booking . We would normally book a sea view however a short stroll and use of the lift gives access to the views from the moment you start your day at breakfast. We have noted that others state the omelette person would benefit from help , that said the other hotels except for Porto Mare and Vidamar ( larger hotels ) have one person . All staff go out of their way to help . Pool staff will provide a pager if required . We have added Cliff Bay to hotels we are returning to and look forward to our stay in 2023. Thank you for a marvellous time .…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr. JHughes56, Good afternoon, It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday. See you soon! Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel knows its market and is very good at providing straightforward all-in luxury. Good pool, spacious and comfortable bedrooms (only 4 stars since lighting rather limited and our shower door leaked), reliable food in Rose Garden (or very expensive in Gallo D’oro - and we gather you’d have to book well ahead for that). Cheerful and helpful staff. Well located - walkable to the centre of town.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr. Wenlock41, Good afternoon, first of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay. We would be happy to see you again at our hotel in order to meet your expectations. Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Cliff Bay just gets better each year. Lots of choice for eating, all good. The Gallo d’Oro was excellent, the Avista also excellent, and actually the Rose Garden was extremely good. Lovely staff, super room, plenty of places to relax inside and out. Great pools, inside and out. Looking forward to next year!
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr. Keithslinn, Good morning, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having stayed here five years ago, we really enjoyed our return visit. Everyone is friendly, the atmosphere is relaxed, and the food is delicious. The rooms are slightly variable, but they vary between good and excellent.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded today
Dear Mr. Y7567COrayc, Good morning, Thank you for your comments and we hope to be able to see you again in the near future. Regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Cliff Bay is the welcoming face of Madeira. To stay here is to become part of the family because that is how you are treated by all the staff. This was our 35 visit to this wonderful hotel. It is beautifully situated overlooking the Atlantic and within easy reach of the Lido District and its many restaurants and also a 30 minute walk into Funchal Town. The Cliff Bay has a great reputation for the food supplied from its restaurants from the Michelin 2 Star IL Gallo d'Oro, The Avista Restaurant with its Ocean Views and also The Rose Garden. This is an Hotel which I'm happy to highly recommend.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded 1 week ago
Dear Mr.114Kennethb, Thank you for your positive comments. I will share them with our team. We are sure this will help many other guests to choose this hotel for a future stay. It is always good to see you again. Thank you, Kind Regards The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about the hotel impressed. The situation, the views, the furnishing, the service, the myriad of pleasant places to sit were great. The pools and sauna were excellent. Breakfast was very good. We ate out otherwise and enjoyed a variety of nearby restaurants. Afternoon tea at the Avista in not to be missed.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay
Responded 1 week ago
Dear Mr. Drnft, We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels. Best regards, The Cliff Bay Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$256 - US$395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the cliff bay - porto bay hotel funchal, cliff bay porto funchal, cliff bay hotel funchal, cliff bay hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
200
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Claim Your ListingHOTEL THE CLIFF BAY - UPDATED 2023 Reviews
Frequently Asked Questions about Hotel The Cliff Bay
Which popular attractions are close to Hotel The Cliff Bay?
Nearby attractions include Madeira Mandolin Orchestra (0.2 km), Hole in One (0.1 km), and Orchid Gifts of Madeira (0.5 km).
What are some of the property amenities at Hotel The Cliff Bay?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel The Cliff Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel The Cliff Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Hotel The Cliff Bay?
Conveniently located restaurants include MadMarket Restaurante, Cris's Place, and Solar da Ajuda.
Are there opportunities to exercise at Hotel The Cliff Bay?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel The Cliff Bay have an airport shuttle?
Yes, Hotel The Cliff Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel The Cliff Bay have airport transportation?
Yes, Hotel The Cliff Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel The Cliff Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel The Cliff Bay offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.