Excellent hotel in every way. Pleasant helpful staff. Beautiful gardens. Good choice of restaurants.Well situated with easy access to transport if required. Plenty of shops and restaurants nearby.East to get to beach walkway.
Most enjoyable holiday in a truly 5 star hotel with wonderful gardens to enjoy the views of the Atlantic Ocean and the beautiful island of Madeira. All staff are very courteous and hard working. They were a joy to have around us.
Wonderful situation, great accommodation, services and food all delivered through active management at every level from general manager down. Many guests return multiple times and are encouraged to do so not only by the quality of the experience but also through a very effective loyalty programme. are highly visib
Unfortunately my room (on the 5th floor) had lots of ants. Even after reporting this to the reception it did not help. The breakfast was great, fantastic pool facilities, had a room with a nice terrace and an amazing view.
This was our first time at Cliff Bay We have holidayed in Porto Mare , Eden Mar ,The Residence, Vidamar ,The Old Savoy , Pestana Grand and Pestana Promenade They are all lovely hotels and offer different plus points . We decided to try Cliff Bay and yes are now booked again . The charm of the hotel beckons. The different areas to sit, take in the views and relax are truly magical. The service is excellent. We enjoyed our room despite it not being sea view which we knew on booking . We would normally book a sea view however a short stroll and use of the lift gives access to the views from the moment you start your day at breakfast. We have noted that others state the omelette person would benefit from help , that said the other hotels except for Porto Mare and Vidamar ( larger hotels ) have one person . All staff go out of their way to help . Pool staff will provide a pager if required . We have added Cliff Bay to hotels we are returning to and look forward to our stay in 2023. Thank you for a marvellous time .…
Hotel knows its market and is very good at providing straightforward all-in luxury. Good pool, spacious and comfortable bedrooms (only 4 stars since lighting rather limited and our shower door leaked), reliable food in Rose Garden (or very expensive in Gallo D’oro - and we gather you’d have to book well ahead for that). Cheerful and helpful staff. Well located - walkable to the centre of town.
The Cliff Bay just gets better each year. Lots of choice for eating, all good. The Gallo d’Oro was excellent, the Avista also excellent, and actually the Rose Garden was extremely good. Lovely staff, super room, plenty of places to relax inside and out. Great pools, inside and out. Looking forward to next year!
Having stayed here five years ago, we really enjoyed our return visit. Everyone is friendly, the atmosphere is relaxed, and the food is delicious. The rooms are slightly variable, but they vary between good and excellent.
The Cliff Bay is the welcoming face of Madeira. To stay here is to become part of the family because that is how you are treated by all the staff. This was our 35 visit to this wonderful hotel. It is beautifully situated overlooking the Atlantic and within easy reach of the Lido District and its many restaurants and also a 30 minute walk into Funchal Town. The Cliff Bay has a great reputation for the food supplied from its restaurants from the Michelin 2 Star IL Gallo d'Oro, The Avista Restaurant with its Ocean Views and also The Rose Garden. This is an Hotel which I'm happy to highly recommend.
Everything about the hotel impressed. The situation, the views, the furnishing, the service, the myriad of pleasant places to sit were great. The pools and sauna were excellent. Breakfast was very good. We ate out otherwise and enjoyed a variety of nearby restaurants. Afternoon tea at the Avista in not to be missed.
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