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Pestana Promenade Ocean Resort Hotel

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#17 of 87 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
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Pestana Promenade Ocean Resort Hotel
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1,710 Reviews from our TripAdvisor Community

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Ulverston, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned from 4 days at this hotel and have had a great time. Hotel public areas are lovely, clean and bright. Staff were friendly and helpful. Rooms were a bit disapointing in that they are in need of decoration. Stains over the walls in the bedroom and the bathroom needs an upgrade. Towels both in the room and for...

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Helpful?
Thank antanddeb
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear antanddeb, The Pestana Promenade Hotel wants to take this opportunity to thank you for your feedback. We are very happy to know that you have found the staff very helpful and we also feel very sorry to read that we did not manage to fulfill all your expectations, reason for which we present our most sincere apologies and be...

Worthing, UK
Reviewed 2 days ago NEWvia mobile

Highly recommended as a great place to stay. The design of the building is excellent, giving most rooms/suites sea or pool views. The outside space has great landscaping, palms and colourful plants, making the poolside a very pleasant area. The rooms or suites all have good views across the sea or pool. The photos are taken from the balcony of...

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Helpful?
Thank PhilipandSue
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mr. Philip and Mrs. Sue, I sincerely thank you, on behalf of our staff, for visiting us and for the lovely comments you've shared. We are pleased to know that you had a delightful experience at our Hotel with regards to the provided facilities. We keep a lot of effort focused on providing our guests with the utmost hospitality...

Redhill, United Kingdom
Reviewed 3 days ago NEW

It may have one of the slowest lifts in town but a splendid resort hotel. Our sixth stay and most enjoyable. All the facilities you need and one of the best pools we have experienced in Funchal. Remarkably no-one reserving sunbeds, which is rare! A bonus is the good Wi-fi provision in apartments and down by the pool.

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Helpful?
1Thank hancockmp
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear hancockmp, Thank you so much for your loyalty to our Hotel and Group. We are all very happy to hear from you that we managed once again, to correspond to your expectations providing another memorable holiday. Our aim is to provide the best experience to all our guests. With kind regards and waiting for your next visit. Ricardo Assis...

Manchester, NJ
Reviewed 1 week ago

My husband and I stayed at the Pestana Promenade for almost a week in April. Every single staff member was helpful, kind, personable, and professional. You felt genuinely welcomed. I would especially like to thank Alexander who during the most busy time of the day, was determined to help us find another room that would accommodate us better. This is...

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Helpful?
1Thank lbischof
PestanaPromenade, General Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at Pestana Promenade during your recent visit to our beautiful island. Our main goal is to achieve our guest's satisfaction and I'm very pleased to read your comment. Definately, we don't spare any efforts do offer to our customers the best comfort and service possible and to make their stay even more...

Lossiemouth, United Kingdom
Reviewed 2 weeks ago

We have just returned from a second stay at this fabulous hotel, having had 13 nights bed and breakfast there. It certainly won't be our last visit as we are already thinking about returning early next year. The staff in both Reception and in the Restaurant are always cheerful, friendly and extremely helpful. The hotel itself is immaculately clean and...

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Helpful?
2Thank allachie9
PestanaPromenade, General Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, We would like to thank you for choose Pestana Promenade hotel for such special occasion. Our staff is very well trained to offer it's customers an unforgettable moment and to make it the best time of your life. We look forward to your next visit. Best regards, Ricardo Asis Unit Supervisor

Lancashire
Reviewed 3 weeks ago

We had a very lovely stay at the Promenade. The facilities are excellent and staff are very helpful and friendly. We stayed in an apartment which overlooked the sea. The balcony was a good size with plenty of room. The kitchen facilities enabled us to make an evening meal a few nights. The rooms are lovely with sofa and table...

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Helpful?
1Thank dhtlancashire
PestanaPromenade, General Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, We would like to thank you for choosing Pestana Promenade hotel while visiting Madeira island and for sharing your experience. The feedback of our guests is very important for us and we're very pleased to know that our services and service met your expectations. We look forward to welcome you back. Yours sincerely, Ricardo Assis Unit Supervisor

Reviewed 3 weeks ago

We really enjoyed our stay at Pestana Promenade. The staff went above and beyond to meet our individual needs, they even planned a romantic night for us where my partner propose. They individualise your stay and are so helpful, each and everyone of them. Furthermore, they even accommodated us bac when our flight was cancelled. I would 100% recommended Pestana...

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Helpful?
Thank Rachael N
PestanaPromenade, General Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, First of all we would like to thank you for choosing Pestana Promenade hotel during your visit to our beautiful island Madeira. Our main goal is to achieve our guest's satisfaction and we are very pleased to receive such positive remark. At Pestana Promenade we don't spare any efforts to offer to all our visitors a good service....

Devon, United Kingdom
Reviewed 3 weeks ago

This was our first trip to Madeira and our first experience of a Pestana hotel. Both were fantastic. We hadn't stayed in a hotel for around 10 years having favoured villas in the past, but we are really glad we gave this hotel a try. All the staff are lovely and very helpful. Nothing was ever too much trouble and...

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Helpful?
4Thank Angela_and_Steve_P
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler Angela_and_Steve_P We are deeply honored that on your first travel made to this holiday destination you have choosen the Pestana Group and most especially the Pestana Promenade Premium Ocean & Spa Resort for your stay. We could not be any happier with your review and to know that you stay with us was truly amazing...

Leeds, United Kingdom
Reviewed 4 weeks ago

Ideally situated just outside the centre of Funchal but within walking distance of a number of really nice restaurants. Staff are great and everywhere is spotless clean. Free WiFi in room along with a safe and fridge. Can highly recommend....

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Helpful?
Thank pau1marl0w
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear esteemed traveler and customer pau1marl0w, We thank you for your recent holiday spent at the Pestana Promenade Premium Ocean & Spa Resort and for your choice in booking this holiday destination. It is with utmost delight that we become aware that we managed to create a wonderful atmosphere all through your holidays spent in our property and that you...

Dubrovnik, Croatia
Reviewed 4 weeks ago

I read numerous reviews before staying in this hotel and support much of what has been written. I have marked it 5 out of 5 for a 4 star hotel although it lacks the touches expected from a 5 star hotel. The staff are first rate especially reception and bar. The rooms in the hotel [i.e. Not the apartments which...

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Helpful?
1Thank kingsleyh268
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear esteemed traveler and customer kingsleyh268, Thank you for the choice in Pestana Group and most especially for your stay spent at the Pestana Promenade Premium Ocean & Spa Resort. The feedback of our guests is very important for us and helps us to improve our services. Once again we thank you for sharing your review. We hope to have...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 

Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: €88 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#14 Romantic Hotel in Funchal
#17 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Promenade Ocean Resort Hotel staff and other travellers.
79 questions
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Questions? Get answers from Pestana Promenade Ocean Resort Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rm. 1430- Deep, spacious balcony, large bathroom incl. rain shower head, large soaker tub.”
  • Rm. 1430 balcony
  • Nice bathroom! Glass doors to the left of the tub is a glass encased shower. Great water pressur
  • Rm. 1430
lbischof, 16 Apr 2017 | Read review
“Make sure you ask for a sea view above 3rd floor.”
Angela_and_Steve_P, 31 Mar 2017 | Read review
“Most rooms have sea view but ask when booking just to make sure.”
kingsleyh268, 24 Mar 2017 | Read review
“Our room was situated on the sixth floor which gave a good view of the gardens. It was also very quiet no traffic noise could be heard.”
josephh709, 19 Mar 2017 | Read review
“over looking the pools and garden”
673philipe, 16 Mar 2017 | Read review
5 of 5