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Pestana Promenade

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Traveller (1236)
Room & Suite (318)
Pool & Beach (290)
Overview
  • Excellent66%
  • Very good27%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ocean resort”(27 reviews)
“sea view”(136 reviews)
“pool area”(103 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Suites
4 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,017)
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1,479 results
Traveller rating
987
390
75
17
10
Traveller type
Time of year
LanguageEnglish
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987
390
75
17
10
Show reviews that mention
All reviewsocean resortsea viewpool areadeck barlovely hotelthe air conditioningplenty of sunbedsbus stoplocal restaurantstime sharesuperior roomplenty of choicehappy hourforum shopping centresun loungershalf boardpool towels
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1 - 5 of 1,479 reviews
Reviewed 4 days ago

I would have given this hotel a higher rating had it not been for the fact that we were allocated a hideous promenade level room which was like being in a gold fish bowl with walkers by staring into our room! I had requested a...More

1  Thank Carol665
Response from GestorReview, General Manager at Pestana PromenadeResponded 4 days ago

Dear Carol665, Thank you very much for staying with us at Pestana Promenade Hotel. We are pleased to read your feedback as this helps us to improve our service quality and hereby we also would like to apologize for the inconveniences you experienced during your...More

Reviewed 5 days ago via mobile

The hotel in itself is fair enough, and you get what you pay for. The rooms are very clean, the beds are ok+ and the pool area is very good. However, the breakfast is typical English breakfast - boring. The staff are friendly, but clearly...More

1  Thank 757victoriat
Response from GestorReview, Diretor-Geral at Pestana PromenadeResponded 5 days ago

Dear 757victoriat, Thank you for your comments. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to...More

Reviewed 1 week ago

A wonderful hotel staff were excellent and pleasant the General Manager was an absolute gentleman and very professional rooms spotlessly clean,Meals great,Reception excellent.The best hotel we have ever stayed at and thoroughly recommend it.

2  Thank Michael W
Response from GestorReview, Manager at Pestana PromenadeResponded 1 week ago

Dear Michael W, Thank you for this amazing review, very happy to have been able to exceed your expectations. We look forward to welcoming you back to Pestana Promenade Hotel. Kind regards, Ricardo Assis Unit Manager

Reviewed 1 week ago

Our second visit to this hotel; 4 adults with two rooms. As we have been here before and loved the rooms we had previously been allocated, we requested the same room as last year. Unfortunately that was not possible for the hotel to do for...More

1  Thank ARC7
Response from GestorReview, General Manager at Pestana PromenadeResponded 1 week ago

Dear ARC7, Thank you very much for your kind feedback. Unfortunately, we can understand that you are disappointed with us. On this occasion we certainly did not meet your expectations. We apologize and hope that you may return in the future, so that we may...More

Reviewed 1 week ago via mobile

We enjoyed our stay here - breakfast buffet is good and they do gluten free! Our rooms were on the ground floor overlooking the pool - we were dubious at first but we did not need to be as the patio doors onto the pool...More

1  Thank wendy G
Response from GestorReview, Diretor-Geral at Pestana PromenadeResponded 1 week ago

Dear wendy G, Thank you very much for your review and your rating on TripAdvisor. We highly appreciate your feedback and it gives me great pleasure to share that with our outstanding staff, whose aim it is to succeed every customers expectations. I am also...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Internet
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$65 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Funchal
#4 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#18 Spa Hotel in Funchal
#22 Luxury Hotel in Funchal
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$65 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Funchal
#4 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#18 Spa Hotel in Funchal
#22 Luxury Hotel in Funchal
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1236)
Room & Suite (318)
Pool & Beach (290)
Dining (98)
Amenities (49)
Family and Play Areas (8)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
chiragesha2010
5 August 2018|
Answer
Response from 50mac | Reviewed this property |
There are slopes outside the main entrance and there are lifts. the pool area is one level with a slope down to the pool bar. im not sure if the bathroom doors are wide enough but im sure when you book you may find that they... More
0
Votes
pattylegace
19 July 2018|
Answer
Response from richard f | Reviewed this property |
Hi - you aren't supposed to take breakfast items out of the restaurant for later. There is a wide selection of breads, bread rolls, cake/ pastries meats, cheeses, fruit, cereal, waffles hot items, yoghurts and omlette/ fried... More
1
Vote
Room Tips
"3rd or 4th level, west side of the hotel. or, centre high level, 6th or 7th floor."
Read review
"Avoid the Twin Classic Sea View Rooms."
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"Superior Room"
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"Best views"
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