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Rua Simplicio dos Passos Gouveia Nº 31, Funchal, Madeira 9000-001 Portugal
5 people are viewing this hotel
Booking.com
US$142
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Free cancellation until 06/10/22
Expedia.com
US$144
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Free cancellation until 07/10/22
FindHotel
US$124
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PricelineUS$139
Hotels.comUS$144
TravelocityUS$144
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Traveller (1605)
Room & Suite (412)
Pool & Beach (357)
What is Travellers’ Choice?
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Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The Pestana Promenade is a 4-star hotel in Funchal, Madeira and is one of the newest and most sophisticated contemporary hotels in Funchal. It is 2 minutes on foot from the beach and near Lido with direct access to the promenade that stretches all the way to Praia Formosa. Take a stroll through the vast garden area and discover one of the largest swimming pools of all of the hotels on Madeira. Visit the Spa with indoor swimming pool, whirlpool bath and gym. It offers two restaurants and a bar. Most rooms offer a relaxing view of the sea.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Diving
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Fishing
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Hair dryer
Telephone
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more
2578Reviews166Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Yvonne S wrote a review 27 Sep
Ely, United Kingdom7 contributions
+1
Totally satisfied with this excellent resort. Have been visiting this specific hotel for more than 10 years, and have never been disappointed with our stay. The level of maintenance is outstanding and staff are exceedingly friendly and helpful. The courtesy shown to my husband and myself and friends we brought with us, was superb 👌
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roberto V wrote a review 20 Sep
Manchester, United Kingdom144 contributions92 helpful votes
A very comfortable stay at the Pestana Promenade! The Superior room on 3rd floor was very spacious with a big balcony that could be overlooked from above and both sides! The room was very clean and well equipped including a fridge, a hob and microwave! The shower leaked and floor become very slippery and that was reported to housekeeping. The hotel is close to everything including supermarkets bus route into Funchal and Aerobus to the airport all minutes away. Overall a great stay!
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Be aware of Slippery tiles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 6 days ago
Dear Mr. Robertov855, On behalf of the entire team at Pestana Promenade, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jan S wrote a review 17 Sep
Trier, Germany2 contributions
+1
Execellent hotel with very friendly staff. Very nice swimming pool and good restaurants. Recommend also to visit Cris’s restaurant. The city center is in walking distance of 2,5 km. Very nice city center. Climate was warm and humid. Although the island is not that big the highest point is over 2km. Year round there are a lot of flowers in bloom.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Prepare for some steep climbs if you intend to go hiking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 1 week ago
Dear Mr./Mrs. JanS3167, We were delighted to hear that your recent stay at Pestana Promenade was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Promenade for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenifer S wrote a review 17 Sep
1 contribution
Just returned from a 7 night half board stay at Pestana Promenade. Hotel staff and facilities were great. Buffet breakfast and dinner were very good there was something to suit everyone and we didn't go hungry. Would highly recommend and will definitely return.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 1 week ago
Dear Mr./Mrs. jenifers816, We were delighted to hear that your recent stay at Pestana Promenade was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Promenade for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catherine wrote a review 5 Sep
Dundee, United Kingdom25 contributions7 helpful votes
this has got to be the best hotel i have stayed in Madeira, the staff are so friendly and can not do enough for you. the place is immaculate. the views are breathtaking from this hotel over the ocean, rooms have everything you need, special thanks goes to our housekeeping gentleman Geraldo Nascimento, he is an asset to the Pestana group, deserves a pay increase and a promotion, the entrance to this hotel is amazing. we even got a complimentary bottle of bubbly in our room, was such a surprise for my partners birthday, this hotel is near bars, restaurants and Lido. have not one complaint with this fantastic place
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 3 weeks ago
Dear Mrs. CatherineH2727, Thank you for your feedback on your stay at Pestana Promenade. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Promenade, and we look forward to welcoming you again soon. Best regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claire S wrote a review 5 Sep
Trumpington, United Kingdom47 contributions20 helpful votes
+1
Have just returned from a week away at the pestana promenade, and have to say we had the best holiday ever. From the minute you arrive you are treated so well! The staff here are so friendly and can not do enough for you. Our room (1125) was perfect, sea view overlooking the pool and beautiful gardens. Our room was cleaned daily by the lovely maids. I loved that there was no mad rush in the mornings for sunbeds either, there was always sunbeds even at midday. Also the pool staff were so helpful bringing over the parson when you needed it. The deck pool bar was very good ate there a few times and again the staff very nice and friendly. A special thank you to Dalia, as she was so kind and helpful helping us choose trips to go out on. We did the east tour and west tour which were both fabulous. We booked the catamaran aswell which we recommend as we got to see lots of dolphins. I have already recommended this hotel to family and I will certainly be back! Thank you pestana promenade Claire and annabel x
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 3 weeks ago
Dear Mrs. claires613, Thank you for your feedback on your recent stay at Pestana Promenade. Thank you for posting your review on tripadvisor regarding your recent stay with with us. I have addressed your compliments especially to our Guest Service Manager, Dalila Rodrigues who asked me to thank you on her behalf. We are glad to know that your experience at Pestana Promenade was excellent and we are pleased to hear that you enjoyed our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Promenade, and we look forward to welcoming you again soon. Best regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Millster24 wrote a review Aug 2022
Halesowen, United Kingdom4 contributions1 helpful vote
From the minute we arrived at the hotel, the staff were very welcoming. We arrived a few hours before check in time but our rooms were already ready and we were able to unpack straight away. We’d requested two adjoining rooms when we booked and the hotel fulfilled this request. We had a lovely sea view from our rooms (most of the rooms do due to the position of the hotel). Rooms are fully air conditioned and equipped with a mini fridge and coffee/tea-making facilities. There’s a daily maid service which we really appreciated! We’d booked the bed and breakfast option (available from 7-11) . There was plenty of choice: traditional English cooked breakfast; range of cereals; selection of fresh fruit; yoghurts, pancakes, croissants, pastries etc. Omelettes are also freshly made to your requirements. The restaurant staff were very pleasant and friendly. The pool area is fantastic. There was the inevitable rush to reserve sunbeds each morning but the pool staff did their best to curb this by putting warning notices on unoccupied beds and removing towels where they’d remained unoccupied for some time. Most days you could still find unoccupied beds at 10am (albeit in the area that is more shady during the morning). The pool staff were wonderful at keeping the pool very clean and assisting people with parasols etc. There are plenty of restaurants in the nearby area and lots to do. Excursions can be organised through the hotel. We used a company called Lido Tours which were also fabulous. Overall we had a lovely time at Pestana Promenade and would certainly return in future years.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 4 weeks ago
Dear Mr. Millster24, Thank you for your feedback on your stay at Pestana Promenade. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Promenade, and we look forward to welcoming you again soon. Best regards, Carlos Santos Hotel Manager Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam Cox wrote a review Aug 2022
Scotland, United Kingdom1 contribution
First time review but credit where credit is due, fantastic family holiday from start to Finnish, wonderful rooms with sea view and baby facility’s, breakfast is to die for you want for nothing and nothing is to much trouble for the kitchen and table staff you even have champagne for breakfast if you wish, dinner looked that good we eat their in the evening on a few nights, well position from the center with easy access to all the island facilities cant praise the hotel and all the staff enough and the pestana Group. Highly recommend.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 4 weeks ago
Dear Mr./Mrs. Scenic67683712667, On behalf of the entire team at Pestana Promenade, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Carlos Santos Manager Pestana Promenade
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zakaria Soussi wrote a review Aug 2022
Funchal, Portugal1 contribution
Very nice hotel, with exceptionnel staff and service. Breakfast with a lot of varietys and options. Dinner buffet madeiryans every wednesday was amazing, chefs outside making grilled fish and meat, with the amazing animartion folclore groupe, swiming pool with the ocean view was fantastic. I would to mention all the staff and especialy F&B departement 🙏🏼😍
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 4 weeks ago
Dear Mr. 264zakarias, Thank you for your feedback on your stay at Pestana Promenade. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Promenade, and we look forward to welcoming you again soon. Best regards, Carlos Santos Direktor Pestana Promenade
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna J wrote a review Aug 2022
1 contribution
We stayed here for 4 nights in august, nothing was too much trouble from the moment we got there! All staff throughout the whole hotel were amazing! The hotel was lovely and clean and the breakfast was amazing with lots of choice would definitely recommend to anyone, we were a couple staying but also lots of families were staying too! Bus stop just outside to take you around to shops or sight seeing or a short walk to the restaurants which has lots around! It was my birthday while we stayed and the staff found out and left us a bottle of bubbly in the room on ice, it was the perfect extra touch!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 22 Aug 2022
Dear Mrs. AnnaJarv, Thank you for your feedback on your stay at Pestana Promenade. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Promenade, and we look forward to welcoming you again soon. Best regards, Carlos Santos Hotel Manager Pestana Promenade
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$96 - US$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana promenade ocean hotel funchal, pestana promenade ocean resort
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
112
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Frequently Asked Questions about Pestana Promenade
Which popular attractions are close to Pestana Promenade?
Nearby attractions include Passeio Público Marítimo e Jardins do Lido (0.2 km), Jardim Panorâmico (0.09 km), and Orchid Gifts of Madeira (0.4 km).
What are some of the property amenities at Pestana Promenade?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and an on-site restaurant.
What food & drink options are available at Pestana Promenade?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Promenade?
Yes, parking is available to guests.
What are some restaurants close to Pestana Promenade?
Conveniently located restaurants include Indian Palace Restaurant, Sabor da India, and MadMarket Restaurante.
Are there opportunities to exercise at Pestana Promenade?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at Pestana Promenade?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Promenade offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Promenade?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Promenade?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (2.8 km), Santa Clara Convent (2.5 km), and Sao Tiago Fort (3.5 km).
Does Pestana Promenade have any great views?
Yes, guests often enjoy the ocean view available here.