We loved everything about this hotel. The moment we arrived they had our rooms ready hours before the regular check-in time which was a life saver because we were all exhausted and needed to take a nap. They also arranged to have our covid tests at the hotel prior to returning home. They upgraded our rooms when we returned at the end of the week to stay again and the new rooms were even more amazing! All if the staff was top notch and best we have experienced! This hotel is also in such a great location!! We will definitely stay here again if we return to Portugal in the future.
Great location, Very friendly staff who were very accomodating to my family including little baby. Rooms were, clean, spacious and well presented. It's location makes it great for exploring Lisbon particular if you have young kids as most places are walking distances. I would highly recommend this place and I will definitely rebook when I'm back in Lisbon.
Surely the best position for a hotel in Lisbon! A wonderful historic building which has been converted into a 5 star hotel, whilst preserving so much origin work. Lovely room, and great breakfast in the covered courtyard. A small pool & spa. The highlight of the hotel is the staff. Reception and consierge could not have been more helpful, and charming. The perfect base for exploring this city
This was our first trip to Portugal and I booked the hotel because it was part of Hyatt. The location was perfect for exploring historic Lisboa and the waterfront on foot or by transportation. We used the Yellow Bus/tram charter which picked up out front on the square (but public and taxi services also pick up there). The hotel is also easily walkable to both train stations (we visited Sintra and Cascais by train). The hotel was charming and the rooms were chic and clean. All of the staff were friendly and helpful. Breakfast was included and had many food options. We would definitely stay there again and recommend to others.
We were planning on staying in an alternative 5* hotel in downtown Lisbon but changed last min to the Pousada and thank goodness we did. The location, personal service and attention to detail are all exceptional. Waking up to the view of the square and the river made our holiday magical. From check in , to breakfast, to restaurant recommendations, to spa treatments - everything was faultless. The size of the hotel makes it feel much more personal than most you will stay at and the staff can not do enough to make you feel special. The location makes it super easy to walk to all of Lisbon's attractions and to catch the river tour, trams and metro to explore further afield. Do not book elsewhere in Lisbon if this hotel has availability, you will be short changed anywhere else.…
A very nice, gracious hotel with wonderful staff. We had a three night stay over new year and the special celebration dinner on New Year’s Eve will go down in our memory, for all the right reasons. The food was excellent as was the wine pairing, presented with information on where in Portugal the wines came from. Juan and Gomez looked after us extremely well and created a fun atmosphere. They obviously enjoy their job.
Tophotel good location quit to sleep very clean In the center of lissabon Near restaurants shops and the see Very nice helpfull staff Welness with indoor swimming pool and sauna and gym The restaurant we did not tested maybe we come back in summer
This is the best hotel experience we have had in a while - absolutely excellent service, helpful and friendly staff, great location, and very nice rooms and facilities (and of course cleanliness). They are also wonderful and supportive with small children! I will be going back if I visit Lisbon again.
Great facility, great location and wonderful staff. the view from the little balcony in our room was amazing. Breakfast is served in a spectacular internal covered court, the bar is real little gem with also external tables diretcly on the square. highly recommended!
The hotel is excellent, the staff are very kind and thoughtful. The facilities are great, the restaurant is great and the location is wonderful! Service was excellent. My room was very comfortable. The location is excellent, close to restaurants and main attractions. Main quality is the kindness and attention of all employees.