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Our flight to Madeira was cancelled and after fighting for our rights at the airport the airline company gave us accommodation at Sheraton Lisboa. Of course we were the odd ones out, as we are more backpack-travelers, but the staff really made their best to...More
This is a great hotel. The beds are very comfortable, the hallsways have sound proofing so it is silent, the rooms have automatic blackout blinds that block all light and although the shower does have glass looking onto the beds you have an automatic blind...More
1 Thank Madsme
Response from ACPereira, General Manager at Sheraton Lisboa Hotel & SpaResponded 22 November 2017
We appreciate sharing your experience at our property.
Looking forward in welcoming you back,
When we heard that our Scenic Cruise had booked us for three nights in the Sheraton, we were very pleased. What a disappointment! Whilst the room was good, the service was poor and the location mildly disappointing.
We stayed in early October and it was...More
We traveled with another couple for a 4 night trip to visit Lisbon. The hotel is a good business hotel, with a solid bar that had a good wine and cocktail selection. They also had a big screen tv showing sports too. Guests should definitely...More
Response from ACPereira, General Manager at Sheraton Lisboa Hotel & SpaResponded 4 days ago
Thank you for your review to our property.
We remain at your disposal, warmly,
I expected more from a Sheraton, but was let down in almost all aspects of the hotel. The room itself was fine, nothing more, nothing less - but the service from all staff from check-in/check-in/spa was a dissapointment.
The only staff that were kind enough...More
Response from ACPereira, Diretor-Geral at Sheraton Lisboa Hotel & SpaResponded 6 days ago
Dear Guest, thank you for your comments. We will share them with the team to allow us to improve.