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Rua Latino Coelho 1, Lisbon 1050-234 Portugal
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Traveller (1248)
360
Panoramas (36)
Room & Suite (740)
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About

#81 of 329 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Paid private parking on-site
Internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Car park
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bidet
Room service
Safe
Seating area
Telephone
Iron
Laptop safe
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
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2698Reviews43Q+A100Room tips

Reviews
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duvu wrote a review Yesterday
Stockholm, Sweden455 contributions135 helpful votes
Stayed during the Christmas/new year period and had a great time. The hotel is located a bit further from the Commercial square but actually in a really nice and trendy area and only couple steps away from the main shopping street. Getting to/from the hotel from the most central/touristy part of Lisbon only takes 30 mins walk, 10 mins uber/bolt or 15 minutes metro ride which was really convenient. The hotel felt huge but service was efficient and we never had to wait long for anything even during the busy Christmas/new year time. Room was big and cozy. We had a high floor room with view of the airport and river which was nice. Room and bathroom were clean and felt comfortable. A fun fact: The room and hallway look so similar to the Sheraton in Porto. For Marriott elite members, the club lounge was closed and the hotel instead offered snacks and drinks at the hotel bar. The food and drinks options were ok/good but the ambience and convenience was definitely not as nice as having a separate lounge. Breakfast in the restaurant was nice with many options and great coffee and fresh orange juice. However the options did not change throughout the stay. The spa area was a bit small but still quite nice and had all the essentials: big sauna, steam room, jetted pool, heated outdoor pool that stayed open in the winter, and nice relaxing area.
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: Try to get a highfloor room with view of the bridge and Christ statue.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AndreaUbok wrote a review Aug 2022
Florida2718 contributions346 helpful votes
+1
Hotel's Favourite
Beautiful modern hotel with English speaking helpful staff. Great location we can walk to shops, restaurants & attractions. Ten minute taxi ride from the airport. Breakfast buffet served daily on the lobby. The meticulous & beautiful display of breads, cereals, fruits, Cheeses, meats, fish, omelette station, fresh juices, hot entrées, pastries and very fancy cappuccino machines took breakfast to the next level. Unlimited drinks just give our room number & an evening happy hour daily from 5 to 7. I'm just thrilled we were able to check in at 7 o'clock in the morning. The spa was very impressive & zen like. The steam room, sauna, fitness rooms, pool, jacuzzi, Spa Café and treatment rooms are available. Our room was very well equipped with an nespresso machine, electric tea kettle, robes, safe, refrigerator, robes, blackout shades, many plugs & charging outlets, lite magnifying mirror... The a/c cooled quickly & the bed was very comfortable.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Great location, comfortable room, Amazing Buffay breakfast and fabulous English-speaking staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Elisabsk wrote a review 18 Jan
Oslo, Norway25 contributions8 helpful votes
Large and clean room with a nice view. Comfortable bed and nice pillows. Delicate bathroom with tub. Good selection for breakfast possible to order omelette and fried eggs. Live music in the bar in the evening. Panorama meeting room with the amazing view over Lisbon. Excellent meeting food - good selection - tasty and delicate - big dessert table. Highly recommended. Stayed in the 12th floor.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FellowTraveler820122 wrote a review 15 Jan
Hong Kong, China5 contributions
We have stayed at this hotel many times during the last decade. We have commented the hotel many times during the years. The staff has been changed many times . It is nice to talk to “old” ones sometimes. The view from the top floor rooms is very nice, the interior style of the room has been kept but sorry to say with a few improvements. The worst issue which I have taken up here in this forum and also with responsible persons, is the food and its presentation especially at breakfast buffet. It should really be looked at by the responsible persons. Breakfast buffet: The big verity of cold cuts and cheese is horribly presented. It is just thrown on the plates without any care. The cheese is seldom in order and the way is is presented is really disgusting. The same goes for the cold cuts. Just so messy. The bacon is very fat and soggy. Not one piece can be found crispy. You can get the bacon crispy but then you have to especially ask for it. The boiled eggs yolk is green, mostly dark green. Does not give you an appetite at all and it looks uneatable. This can easily be solved. There are many other things that should be improved. The variety is good but the presentation is much below standard for a 4/5 star hotel. It would not take much effort to improve by having an updated and active management. I have tried so many times and have now given up. In comparison with other hotels in Lisbon and in e.g. Asia. Sheraton is not on top of any lists. The Japanese have a slogan that should be the base and it is: it should look good, smell good and taste good. The Sheraton in Lisbon is far away. However it would not take much effort to improve but then you management must drive the improvement and lead. Important is also to follow up and after that follow up again…. If not there can not be any change and improvement.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Thierry Henrot, General Manager at Sheraton Lisboa Hotel & Spa
Responded 1 week ago
Dear Guest, Thank you for sharing your feedback with regards to your stay. We will share it with the team as a teachable moment. Looking forward in welcoming you again, with best regards, TH
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
itamar b wrote a review 13 Jan
Haifa, Israel229 contributions93 helpful votes
I stayed in this hotel for almost a week, I took a "club" room - on the upper floors with access to the lounge. Excellent hotel, the room was relatively large, very comfortable and there is everything you need in the room, the service and the service staff are simply excellent, always with a smile and always trying to help. The bed and pillows are very comfortable and there are bathrobes, which you can then go to the spa with. The spa is nice, although I have seen better ones, but it was definitely satisfactory. There is a sauna, a fairly large jacuzzi pool (heated) and outside there is another pool and you can also order all kinds of massages. The breakfast is good - relative to Europe (I'm from Israel and in Israel the standards for breakfast are significantly higher than in Europe), and again excellent service there as well. But in my opinion the highlight is the lounge - I've been to many of these in many hotels all over the world, it's one of the best, from 5:00 p.m. they serve a type of light meal (every evening a different meal), and all types of alcohol or coffee or soft drinks - and from 5:30 p.m. There is a singer who sings very beautifully and the atmosphere is very nice - a different singer every night (one of the nicest people you will find there in the lounge is Mario Jesus - just gives great service and will make sure you have everything). The hotel has 2 main disadvantages: a. It is a little far from the center (but you can take a taxi or Uber and get anywhere easily) b. It is a little old - but that does not diminish the quality. I will definitely go back there again.
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: take the high floor - a great view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda N wrote a review 7 Jan
Cape Town Central, South Africa3 contributions2 helpful votes
Concierge Armando Lopes and bar tender Carina were AMAZING! Arrived from Spain, Portuguese hospitality is above and beyond! We have a short time here and have been well taken care of and feel great about the rest of our time here. Obrigada!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Baggage claim takes much longer than I am used to. If you check bags adjust your expectations.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tyamdesigns wrote a review 7 Jan
New York City, New York9 contributions
Had a 7 day stay (5 days then returned after 5 days for a 2 night stay). Can't say enough for the helpful staff, Joana (day front desk), Duarte (night manager), Firmino (very helpful and knowledgeable concierge), Renata (wait staff) and all the staffers from the front door inwards. Our stay after the years of lockdown made the welcome to the world experience a fantastic trip. Thank you Sheraton Lisboa!
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Club Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Debra S wrote a review 4 Jan
Livingston, New Jersey261 contributions150 helpful votes
The physical hotel is a bit dated/tired in appearance but the hotel personnel made this stay exceptional. Everyone went out of their way to take care of all of our needs/questions, and someone always followed up to make sure whatever service was provided was executed correctly. We are Marriott ambassador level and our room was upgraded. We also also received complimentary buffet breakfast each morning which had a great selection, and everything was always fresh. The restaurant service was excellent; Carlotta took excellent care of us each morning. A special shout out to Nuno the Barrista whose work and work ethic was impressive; he was constantly balancing making many drinks at once and he always greeted everyone with a big hello as you passed his station in the lobby. 2 Cons: We had a few house keeping glitches; that area can use some work. Second, there is no longer a panorama restaurant (as advertised) or M club lounge for Marriott elite members.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Björn S wrote a review Dec 2022
22 contributions9 helpful votes
Sheraton and five stars is a combination that raises expectations. This time they were not close to be met. Sheraton in Lisbon is overdue for a renovation in so many ways. The double room was more suited for a single stay. The open design with glass was cool 10 years ago but very unsuitable with light, acoustics and privacy if you are two in the room. The bathrobe (yes, just one) seems to been in the hotel since start together with the worn out towels. The same old fabrics also in the spa. Five stars should mean an abundance of well trained staff. Here staff was both short and many unqualified. Checking in and checking out took ages when the receptionists struggled with the system. Staff that were supposed to attend to customer could be seen hanging over their phones, which tells that management and training is inadequate. Christmas decorations had been put up without any attention to details, probably straight from basement storage and and no care about if lights or movements actually worked. A sad a cheap impression as a result. The only reason the review score isn’t lower is the kitchen who saved the day for Sheraton and delivered both wonderful breakfast and dinner.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SHERATONLISBOAHOTEL , General Manager at Sheraton Lisboa Hotel & Spa
Responded 4 weeks ago
Dear Guest, Thank you so much for your preference while choosing our property for this last stay of yours in Lisboa. Trust that your feedback is highly appreciated and considered. We can assure you that it will be shared and discussed among our teams. We hope to have the opportunity to be welcoming you soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don H wrote a review Dec 2022
5 contributions4 helpful votes
We spent two nights at the Sheraton before embarking on a cruise and had an outstanding experience. This is an American style hotel well located near restaurants and places of interest. Our room was very clean, spacious, and comfortable and offered a nice view of the city. The hotel had all the amenities we could have asked for and the staff was very friendly and helpful. We had not made plans for touring in Lisbon and relied on the concierge, Ana Sofia, for suggestions. She could not possibly have been more friendly and helpful. She was eager to share ideas with us and spent a lot of time helping with with our arrangements. She really made our stay memorable. Just plain outstanding service. She was wonderful! The only thing not as expected was that, despite being listed on Trip Advisor as having airport transportation, that service has been discontinued. As it turned out, though, that wasn't a problem as the hotel is not far from the airport and it was easy to get a taxi. Nevertheless the listing should be updated. I certainly would not hesitate to recommend the Sheraton and will stay there again if I'm ever back in Lisbon.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$199 - US$268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton lisboa hotel lisbon, sheraton lisboa hotel and spa, sheraton lisbon, lisbon sheraton
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
369
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SHERATON LISBOA HOTEL & SPA - UPDATED 2023 Reviews

Frequently Asked Questions about Sheraton Lisboa Hotel & Spa
Which popular attractions are close to Sheraton Lisboa Hotel & Spa?
Nearby attractions include Puzzle Room (0.3 km), Igreja Sao Sebastiao da Pedreira (0.4 km), and Lobby Bar at Sheraton Lisboa Hotel & Spa (0.02 km).
What are some of the property amenities at Sheraton Lisboa Hotel & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Lisboa Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Lisboa Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Lisboa Hotel & Spa?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Sheraton Lisboa Hotel & Spa?
Conveniently located restaurants include Lídia Restaurante & Bar, A Cisterna, and L'eclair-Patisserie Française.
Are there opportunities to exercise at Sheraton Lisboa Hotel & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Lisboa Hotel & Spa have airport transportation?
Yes, Sheraton Lisboa Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Lisboa Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Lisboa Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Lisboa Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.