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Pestana Palace Lisboa Hotel & National Monument

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Pestana Palace Lisboa Hotel & National Monument
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1,620 Reviews from our TripAdvisor Community

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Showing 801: English reviews
Hong Kong, China
Reviewed yesterday NEW

We were upgraded to the Royal Suite and the stay is amazing! The suite per se is impeccable which you could see from the images I attached here. Hotel staff is very friendly and helpful, breakfast is amazing. The hotel is super large with at least two sets of buildings -- one is the historic one and I would recommend...

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Thank fox_yue_hu
Chicago, Illinois
Reviewed 1 week ago

I am not sure of all the glorious review of this hotel, but our stay over the Xmas/New Year holiday 16 was awful. I booked this hotel based on various reviews online and the hotel site, but obviously the pictures are very deceiving. As we walked in, I was not impressed with anything about the hotel. The front desk people...

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Thank rfazilat
Paris, France
Reviewed 2 weeks ago

Staff extremely attentive and dedicated: we were offered a bottle of sparkling wine and chocolates upon arrival, and received extremely careful service all stay long. A truly gorgeous place with a magnificent garden

Review collected in partnership with this hotel
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1Thank patriciaN9098VI
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear patriciaN9098VI, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Yours faithfully,

Faro District, Portugal
Reviewed 5 weeks ago

We selected this Hotel for location and historical significance the staff were excellent and attentive registration was easy and a good experience, overall the location and courtesy was what we have come to expect from the Pestana. On the other hand the menu was expensive and not up to standard it was clear that the chef and sommelier didn't co...

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2Thank N4555GLrichardm
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear N4555GLrichardm, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Palace Lisboa we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest...

Manchester, United Kingdom
Reviewed 11 December 2016 via mobile

Lovely hotel, with rooms in a modern wing attached to a 19th century palace. Gardens in the middle are an oasis of calm. Room was large and comfortable, with pleasant decor though I was mildly amused at all the Russian style and wintry artwork throughout the hotel. Bathroom is a little old fashioned with the shower being a weak point-...

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Thank Simon S
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Simon S, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team and we look forward to serving you in the future. Sincerely,

Rome, Italy
Reviewed 10 December 2016

Some aspect (location and restaurant) were spectacular, but the room was too hot and the cleaning people entered the room while I was in (twice). For a 5 star hotel this is not acceptable according to me

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1Thank simonemG3600VS
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear simonemG3600VS, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to...

San Francisco, California
Reviewed 9 December 2016

Went for a "week end romantique" and we had it : the surrounding is amazing, the place gorgeous, and the restaurant delicious. We had a small room but really charming. All the patios and different restaurant in the park make us feel (almost) like in Versailles, century ago. Swimming pool and cocktails worth it too. Highly recommended.

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Thank monsieurdavidgarcia
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear monsieurdavidgarcia, thank you so much for your kind review; it is always a pleasure to receive positive feedback from our guests. I will share your comments with the hotel team and we looking forward to receive you again. Sincerely,

Al Khobar, Saudi Arabia
Reviewed 7 December 2016 via mobile

Amazing historical style. You feel like you live in a museum full of ancient age with a perfect service you could think. The room was nice, the garden view giving you a relax feeling and a nice sight . Easy to pass anywhere in Lisbon from here. Room services and the food is more than perfect. Honestly I like to...

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Thank maramaltaher
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear maramaltaher, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Sincerely,

Brussels
Reviewed 5 December 2016

Although during the whole stay it was raining cats and dogs so we could not explore the gardens, the stay was magical, from the moment we stepped in until we left. The receptionists were extremely helpful, efficient and friendly. The room was superb and the restaurant experience unforgettable.

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Thank Calinnn2007
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Calinnn2007, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. Sincerely,

Reviewed 3 December 2016

We stayed at a string of posadas all the way through Portugal. This was like a museum. Well kept, well run, nice efficient staff, great price on the posada plan. I would come back over and over again.

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Thank DBKuper
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear DBKuper, Thank you for your kind review of the Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team and we look forward to serving you in the future. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 

Additional Information about Pestana Palace Lisboa Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: €186 - €309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Travelocity so you can book your Pestana Palace Lisboa Hotel & National Monument reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#25 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palace Lisboa Hotel & National Monument staff and other travellers.
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Questions? Get answers from Pestana Palace Lisboa Hotel & National Monument staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay in the historic building!”
  • the view outside the room is amazing!
  • bed!
  • classic!
  • living room of the suite!
  • lovely corner of the room!
  • balcony!
 of 5 bubbles fox_yue_hu, 15 Jan 2017 | Read review
“Nothing to say or recommend any this hotel”
  • This is how disgusting the bathrooms are
  • Blood we found on the pillows
 of 5 bubbles rfazilat, 4 Jan 2017 | Read review
“River view or higher floor have good view”
 of 5 bubbles Arbaroon, 25 Nov 2016 | Read review
“Garden view room with terrace”
 of 5 bubbles AustinAlford, 5 Nov 2016 | Read review
“Garden view room on the ground floor great”
 of 5 bubbles MAQMelbourne, 4 Nov 2016 | Read review
5 of 5
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