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Pestana Palace Lisboa

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Rua Jau 54, Lisbon 1300-314 Portugal
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Traveller (1871)
Room & Suite (532)
Dining (251)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#49 of 310 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
Located in a restored 19th century palace, the Pestana Palace Lisboa is one of The Leading Hotels of the World, which are recognized for their extraordinary service. This 5-star hotel in Lisbon is close to the city's main monuments, such as the Tower of Belém, the Belém Cultural Centre, the Jerónimos Monastery, the MAAT –Museum of Art, Architecture and Technology and the Lisbon Convention Centre. It is also 5 minutes from the CUF Tejo Hospital. With two swimming pools (indoor and outdoor), a spa and lush gardens complete with plants designated as "National Monuments", this is the perfect hotel for your stay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Boating
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
35Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
2678Reviews42Q+A100Room tips
Traveller rating
  • 1,907
  • 504
  • 162
  • 67
  • 38
Time of year
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Popular mentions
Michel F wrote a review 20 Sep
Miami, Florida3 contributions
Excellent stay! Beautiful hotel and wonderful staff. We highly recommend this wonderful place, particularly the Garden Pagoda, some beautiful views of Lisbon from the main palace. The menu and food quality were perfect for this early fall time of year
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded 5 days ago
Dear Mr." michelf275", On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palace Lisboa. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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LWB888 wrote a review 4 Sep
London, United Kingdom479 contributions72 helpful votes
+1
Pestana Palace is the historical home of 19th century style. It was formerly the hotel of a marquee, with original furniture. My room was in the modern part of another building. If you want to stay at the main house, you need to book the royal suite. I asked the staff to open a room of royal suite. Maybe one day I will return to Pestana Palace and stay in one of the royal suites, I.e on my to do list. My room was modest size and comfortable enough. Breakfast was at the main house and can sit outdoors. The food was good. The staff were efficient and polite. The hotel is at a more quiet neighborhood. Taxi is not expensive in Lisbon. So it is rarely easy to take a taxi to city center or train station. The only annoying thing was 3rd party Covid test for travel. The test can be arranged at the hotel. However, the lady put my passport number wrong. The test result supposed to come out the same day but it did not. It created a lot of anxiety. I had to make numerous calls to the lab. Unfortunately a lady at the lab told me she did not speak much English. I had to keep on calling and finally reach a man who spoke good English. He finally was able to send me the test result with correct passport number. It was not the fault of the hotel. Just be aware that test result might not come out in time as promised.
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Date of stay: August 2021Trip type: Travelled solo
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded 3 weeks ago
Dear Mr." LWB888", On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palace Lisboa. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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George wrote a review 3 Sep
1 contribution
Everything was great apart settling the bill at the end. Hotel pre-authorised (blocked the amount) for 4 separate charges on my card for room rate and 3 bar bills. After checkout it charged another lump sump amount for the total bill without cancelling the pre-authorisations, the result is that i have 4 pending charges and the equivalent amount blocked waiting for Pestana not to claim them and expire or cancel them. I’ve contacted the hotel by telephone and emails on the 02/01/2021 to speed up the process and cancel the pre-authorisationsand 24hours later there was no progress. They could have simply cancelled the authorisations before charging the equivalent amount again as a separate transaction or just claim the reserved amount. No other complaint but this saga shouldn’t had happened. George
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded 2 weeks ago
Dear Mr. "GC184904", On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We have taken note of the less positive comment and please accept our apologies for the inconvinience. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palace Lisboa. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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jose wrote a review Aug 2021
Santos, SP1 contribution
It’s an amazing place to stay in one of the best European capitals - Lisbon. The hotel is located inside a private park with lot of green and peace. Breakfast excellent, fully stocked wide range of options. Staff super courteous , treat you by the name. Rooms spacious, but will need some refreshing near time. Very clean and staff very conscious about COVID norms. Returning guest always when there.
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Date of stay: August 2021Trip type: Travelled on business
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Response from Pestana Palace, Other at Pestana Palace Lisboa
Responded 3 weeks ago
Dear "Travel44754425774", On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Joana Soeiro General Manager Pestana Palace Lisboa
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Virgínia A wrote a review Aug 2021
1 contribution
Everything perfect! The palace is amazing and the exterior and the gardens perfect conditions. Wonderful breakfast and pool. The staff super attentive and nice. All the services perfects. I want to return.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Amazing Place!
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Response from Pestana Palace, Other at Pestana Palace Lisboa
Responded 4 weeks ago
Dear Ms. "576virg_niaa", Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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PRICE RANGE
US$225 - US$427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana palace lisbon, hotel pestana palace
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
194
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Frequently Asked Questions about Pestana Palace Lisboa
Which popular attractions are close to Pestana Palace Lisboa?
Nearby attractions include Capela de Santo Amaro (0.4 km) and Wineclick (0.2 km).
What are some of the property amenities at Pestana Palace Lisboa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pestana Palace Lisboa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Palace Lisboa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Palace Lisboa?
Yes, parking is available to guests.
What are some restaurants close to Pestana Palace Lisboa?
Conveniently located restaurants include Valle Flor, Sabor a Nos, and Hungry Eye Resturent Bar & Cafe.
Are there opportunities to exercise at Pestana Palace Lisboa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Pestana Palace Lisboa have an airport shuttle?
Yes, Pestana Palace Lisboa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pestana Palace Lisboa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Palace Lisboa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Palace Lisboa?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.