This is truly a magnificent hotel. We arrived very early in the morning after flying all night and the staff was very courteous and helpful and most of all understanding. The room was perfect. Location was great for moving around the city and close to all major attractions. The dining area as well as the bar was memorable.! Thank you to all the staff for being so courteous and helpful it was greatly appreciated.
Loved the hotel. Less than a year old. Excellent staff. The room was small but very nice. Seating is a little of an issue as well as storage space. The bed was excellent. Hotel has a great location. I am a titanium member so our breakfast was included. It was very good as well as the service. We loved the bar and after long days of sightseeing just ate at the bar 5 nights. Lobby decor was wonderful as well as the lobby restroom which is unisex.
Exceptional! We loved this hotel, it was beautifully decorated and it’s lobby bar has now become our favorite hotel bar! Titled an “Explorers Hotel” this hotel makes you feel like you are on a daily expedition to exotic locations and it’s amazing library of beautiful books and cozy chairs in which to read them is very inviting. Now, the bar! Beautiful and fun. Great people watching, exceptional bartenders, and great food. If Lisbon wasn’t such an alluring city, we would have stayed at the bar every night! The Ivens is in a great location and the staff is excellent.
Fantastic hotel!! Service is a High End I felt at home!! Well located at The Chiado, one of the best neighborhoods of Lisbon The whole team is there to serve you and make you feel so comfortable like your place The restaurant and bar are very nice with a beautiful interior design A real 5 Stars !!!!
Lovely newish hotel in the heart of the historic district with 86 rooms on 5 floors. The only part of the old building that remains are the exterior walls. As soon as you enter the hotel, you descend 5 dark wooden stairs into a dimly lit lobby. So, this may not be the best choice for guests with mobility issues. The location was great. A main pedestrian shopping street is a block away. The Metro and a bus/tram hub are 2 blocks away and numerous good restaurants are within an easy walk. The staff were excellent and provide great service. We spent 6 nights in a king room with balcony at the end of a hall on the 4th floor overlooking Rua Capelo. Our room was good sized, well decorated, outfitted and maintained. Like many hotels the emphasis was on how it looks rather then how people actually use it. For example, there is limited luggage space and closet hanging space. There were no USB plugs and few plugs at an easily reachable height to charge devices. On the plus side, the bed was very comfortable, the ceilings were high and there was excellent lighting. My wife also liked the J Malone toiletries. The room was very quiet. The AC was whisper quiet like a white noise machine and outside noise was not loud enough to disturb a light sleeper. In the quiet of the dawn, you can here the metro going by as a low rumble. Excellent internet and a large flat screen with many TV channels in various languages including English.…
We stayed here for two nights after a cruise. I rarely give a five star rating to any Marriott affiliated hotel, however this was an exception. Arrived early, around 9:30 a.m. Room wasn’t ready, so we were given a complimentary breakfast in their restaurant. Checked into room around noon. Beautiful upgrade to a small suite. Quiet, beautiful, clean room (209) with elegant bedding. Minibar was complimentary. This hotel was in an upscale neighborhood, in the Chiado area, however away from the noisy main streets. I would definitely recommend this hotel and look forward to staying again in the future. Taxi fare to the airport was 15 euros.
First, I need to make clear that I have a reservation at this hotel, but I have not yet stayed. However, I have had quite a bit of conversation with Mr. Tomas Potier. After 50 years of International travel, I have learned that the management and staff at a particular hotel can make all the difference in the world. Mr Portier is very professional, competent, thorough and efficient, but most of all exceedingly personable and helpful. He has gone above and beyond what anyone might expect. I will update this review once we have completed our stay.
New property delivered on all levels. Room, amenities, and service were top notch. Monica helped us navigate Covid testing - she went above and beyond for us several times. Motion sensor lighting was impressively sustainable, but took some getting used to
It was my second time staying at the Hotel and to my surprise, it surpassed the first which I thought wouldn't be possible. The staff was even more attentive, the breakfast was delicious, and the room combine luxury and comfort in just one space. We felt at home. Special thanks to António Leão who was really kind to us and made the experience even better.
The Ivens Hotel used to be a radio station and after a multi-year renovation they opened 7 months ago. Based on my stay I have mixed feelings about this hotel in part because the room looked great but it was somewhat small considering the price paid. In my opinion this hotel is a better fit for solo travellers or for couples who do not need much space. I did not expect high occupancy in March but I was wrong; before check-in I could see the suites were not available and I was upgraded to the Ivens room type which is larger (35 square meters) than the smaller rooms which are only 22 square meters. Nevertheless, I am not sure how they count the square footage because it is questionable whether my corner room was 35 sqm - there might be some fuzzy accounting going on. For sure they must count the cushioned seating below the windows and even then I was skeptical based on my experience of staying at other hotels and eyeballing room sizes. Anyway, other than the size of the room, I liked the style and the room was finished to a high standard – this is clearly the advantage of staying there over a more traditional Sheraton for example. At check-in the staff told me because they don't have a lounge, they provide free mini-bar as an elite benefit. It's been a while since I saw mini-bar free booze of that level of quality in any hotel, which included Grey Goose, sparkling wine, and local made "burnt" Limoncello - everything could be refilled unlimited. Service was generally ok although I would note they were sometimes quite slow in responding to requests, but eventually got the job done each time. If the rooms were larger and if I could count on material elite upgrades other than simply view and balcony, I would be more positive about this hotel. For people who want anything larger than the Ivens room type, it possibly requires to book the Capelo Suite straight up which sells for a material premium over the lesser room types. It is questionable to me whether this extra is warranted given that we can also have suites at other decent hotels in the city for much less. However if I was travelling solo I would feel the room I had in my last stay was fine I would be happy with a hotel of a higher level like Ivens, by compromising on room size.…